成功的用户中心设计管理

随着数字产品产量的激增，包括了电脑、桌面应用程序、基于网络的应用程序，另外还有移动及嵌入式装置等等，用户对这些产品的用户体验(UX – User Experience)的质量决定了它们的成功与否。想要对非技术性的用户打造一个具有生命力，娱乐性及商业性的应用程序，一个简单易用的界面更是必不可少的。

Ashley, Jeremy and Kristin Desmond. uiGarden (2005). (Chinese) Design>User Centered Design>Project Management>User Experience

Adapting to Scrum: Challenges and Strategies  

Read about some of the challenges facing technical writers who create product documentation in a Scrum environment, as well as strategies for confronting these challenges.

Sigman, Christine M. Intercom (2007). Articles>Project Management>Agile>Scrum

After the CMS Implementation Project

Much effort is focused, on the selection and subsequent implementation of a content management system (CMS). While it is obviously vital to ensure that the initial implementation project is successful, this is only the beginning of an ongoing commitment to growing and enhancing the use of content management throughout the organisation.

Robertson, James. CM Briefing (2004). Articles>Content Management>Project Management>Workflow

Agile Development Checklist

The purpose of this article is to define a set of ideal practices for an agile software development project.

McLennan, Liam. Code Project, The (2006). Articles>Project Management>Agile

Agile Project Management - Reliable Innovation

This webinar discusses how Agile Project Management (APM) excels on projects in which new, risky technologies are incorporated; requirements are volatile and evolve; time-to-market is critical; and high quality must be maintained.

Highsmith, Jim. Rally Software Development (2005). Presentations>Project Management>Agile

Agile: What is it Anyway?

Agile methodologies have had a lot of press in recent years. To listen to some people, agile methodologies are the answer to all the ailments that have ever plagued software development from the beginning of the computer age. But what are they, really? And do they really deliver on that promise? The answer is: (drumroll, please) it depends.

Little, Karen. BA Collective (2007). Articles>Project Management>Agile>Methods

The Agile/Waterfall Cooperative  

In this tutorial, attendees will learn to factor their company's business needs into their existing Agile procedures, and management will learn how to begin the investigative work of determining how to streamline these requirements and activities so that they don't hamper the project.

Sliger, Michele. Rally Software Development (2006). Presentations>Project Management>Agile

Always Have a Backup Plan

By anticipating failures, and designing backup plans, you can minimize the impact of unexpected problems on the user.

Anderson, Gretchen. Cooper Interaction Design (2001). Design>Project Management>Planning

Are We There Yet?

It's true: even simple projects get messy. Christina Wodtke comes clean on Swiss Army knives, the writing on the wall, and the untidy glory of the Boxes and Arrows redesign contest.

Wodtke, Christina. Boxes and Arrows (2006). Articles>Web Design>Project Management>Case Studies

Review: The Art of Project Management

Can project management be an art? Has Berkun truly created a jargon-free guide for the whole project team? Kalbach leads us through the high-level tasks and the major milestones of this new book, while keeping us on task.

Kalbach, James. Boxes and Arrows (2005). Articles>Reviews>Project Management

Automating Diagrams with Visio

By doing the demanding intellectual work first and then forcing the tools to succumb to need to produce seemingly speedy deliverables, you can get around the difficulty of choosing between 'Good, Fast and Cheap.' Here's one approach using Excel and Visio.

Angeles, Michael. Boxes and Arrows (2002). Design>Project Management>Information Design

Avoid Edge Cases by Designing Up Front

Better planning and a beefed-up style guide may be exactly what you need to avoid markup derangement or, worse, a dysfunctional product.

Henick, Ben. List Apart, A (2006). Design>Web Design>Project Management>CSS

Avoiding Client/Contractor Nightmares: Best Practices for Contractor Management  

You've secured the budget to produce some badly needed, high visibility deliverables. Part of that budget includes funding for contractors. To help manage and guide the communications between your contractors, your staff, and your management, you want to use your company's best practices. The best practices of the contractor or provider firm you employ should closely match your own company's best practices. Beginning on the "same page" will eliminate headaches and expenses during the lifecycle of the project. A quick comparison of practices and procedures enables you to proceed with the project confident that you are using competent outside resources.

Michaels, Sherry, Maggie Haenel, Ann Backhaus. STC Proceedings (2004). Careers>Project Management>Consulting

A Beginner's Guide to Project Management  

Presents the basics of developing a project plan, managing the project, troubleshooting the project, and evaluating the completed project.

Houston, Bill. STC Proceedings (1993). Articles>Project Management

Benchmarking: A Practical Guide  

Using benchmarking, a company compares its processes with another best-practice company to improve the way it does business. The panelists, who have participated in several benchmarking projects, explain the benchmarking process and offer practical, real-world advice on how to do successful benchmarking.

Caldanaro, Regina M., Barbara Isa, and Lawrence D. Kunz. STC Proceedings (1994). Careers>Management>Project Management

Betriebswirtschaftliche Lüsungen zur Kostensenkung Technischer Dokumentation

Die meisten TD-Verantwortlichen besitzen einen technischen Hintergrund. Daher verwundert es nicht, dass sie Lösungen für Kostenprobleme ebenfalls in der Technik suchen: Datenbanken, Content Management oder Translation Memory. Doch die Investitionskosten sind hoch. Und oft dauert es Jahre, bis sich entsprechende Systeme amortisieren – wenn überhaupt. Ein Betriebswirtschaftler würde das Problem anders lösen: ohne Technik und ohne Investition, durch gezieltes Setzen von Prioritäten und mit optimierten Prozessen. Bewährte Ansätze aus der Betriebswirtschaft gibt es viele, denn andere Unternehmensbereiche leiden unter genau denselben Kostenproblemen. Dieser Beitrag zeigt die wichtigsten Methoden und gibt Beispiele für deren Anwendung in der Technischen Dokumentation.

Achtelig, Marc. indoition engineering (2006). (German) Articles>Management>Project Management>Workflow

Big Architect, Little Architect

First came the primordial soup. Thousands of relatively simple single-celled web sites appeared on the scene, and each one was quickly claimed by a multi-functional organism called a "webmaster." A symbiotic relationship quickly became apparent. Webmaster fed web site. Web site got bigger and more important. So did the role of the webmaster. Life was good. Then, bad things started to happen. The size and complexity and importance of the web sites began to spiral out of control. Mutations started cropping up. Strange new organisms with names like interaction designer, usability engineer, customer experience analyst, and information architect began competing with the webmaster and each other for responsibilities and rewards. Equilibrium had been punctuated and we entered the current era of rapid speciation and specialization.

Morville, Peter. Argus Center (2000). Articles>Web Design>Interaction Design>Project Management

Bilingual Team Writing: Planning a Project  

A two-person bilingual writing team enabled a software application development group to produce on-line documentation and a user guide simultaneously in two languages. Team writing in an international environment requires detailed planning, constant monitoring, and continuous communication in order to succeed.

MacKay, Brenda. STC Proceedings (1994). Articles>Project Management>Localization>Collaboration

Breaking With Tradition

Though the term 'agile' isn't often ascribed to the ways of software configuration management, Steve Berczuk offers some ways in which applying the principles of agile SCM can help teams work more effectively.

Berczuk, Steve. StickyMinds (2006). Careers>Project Management>Agile

Bridging the Gap Between Creative and Technical Types

Does a gap between those considered creative types and those considered technical types really exist, or is it just a perception we've fostered?

Torok, Karen. Hanson (2001). Design>Project Management>Collaboration

Brown Bagging, Storytelling, and Persona Building: Three Effective Strategies for Creating Participation (Includes Buy-In) for a User-Centered Design (UCD) Process And Communicating Success!  

This paper identifies challenges for obtaining managerial buy-in for a user-centered design process using performance tasks. Initially, it presents lessons learned from a case study. Next, it provides strategies (leadership, persuasion, organizational conflict, active listening, and teamwork) for obtaining buy-in from work team and their constituencies. Last, it concludes with recommendations for obtaining buy-in from managers.

Carey, Jennifer and Gloria A. Reece. STC Proceedings (2003). Articles>Project Management>User Centered Design

Building a Project Site

Managing a Web site project typically does not follow any clearly defined methods or standards of practice. Although there is a lot of 'how to build a site' information out there, very little on how to manage a Web project actually exists. But a project site could be just the answer you are looking for.

Leonard-Wilkinson, Theresa A. W-edge Design (2001). Design>Project Management>Web Design>Workflow

Change Management For Content Management Projects

A content management initiative is a lot about change--changing the way people think and work. Ensure that you have a change management plan in place. If you have change management personnel in-house, get them involved in your project as soon as you make the decision to adopt a content management initiative. If you don't have change management personnel, consider hiring consultants who specialize in change management.

Rockley, Ann. STC Hoosier (2004). Articles>Content Management>Project Management

A CIO's Playbook for Adopting the Scrum Method of Achieving Software Agility  

Scrum is a proven, Agile software management method that has been widely adopted by organizations seeking to reliably deliver higher quality software. Scrum is a simple process: it has a small set of interrelated practices and rules, is not overly prescriptive, can be learned quickly and produces productivity gains almost immediately.

Schwaber, Ken, Dean Leffingwell and Hubert Smits. Rally Software Development (2007). Articles>Project Management>Agile>Scrum