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Creating A Paradigm Shift In Managers And Professionals Who Use Standards   (PDF)

Organizational standards are often just a set of documents put into place for auditors or regulatory bodies. In such instances, the standards usually do not reflect current practices, which are passed along by word-of-mouth. Unfortunately, even if the information is up-to-date, it may not be easily retrievable by the person in immediate need of it. In a hospital setting, this situation can be extremely costly. It can also provide immense opportunities for the technical communicator to become a vital part of a cross-functional team.

Richardson, Verna. STC Proceedings (1994). Presentations>Writing>Policies and Procedures