How We Developed an Intranet: Using the Web to Inform Employees, Manage Projects, and Save Money  

Data General’s R&D organization had developed disparate web sites. It was hard to find relevant information and difficult to know what others were doing. We volunteered to create a unified web presence to solve these problems. Taking initiative while building consensus, we crafted a highly used and highly useful intranet. This paper describes how we did it. Our success allowed us to broaden our department’s scope and change its name from “Documentation” to “Documentation and Web Services.” Our experience shows that documentation departments are well suited to create and maintain intranets, and that documentation professionals have the skills to become content developers or information architects.

Harvey, Michael. STC Proceedings (2001). Presentations>Web Design>Intranets>Case Studies