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Managing the Knowledge Behind Business Decisions Through User-Centered Design: A Case Study

Jerome and Giovanni explain why efficient access to knowledge is essential for global business operations. Giovanni discusses how his company realized its systems needed improvement – and why user-centered design proved to be the appropriate solution. This empirical approach to interface design/architecture enables effective business decisions.

Nadel, Jerome and Giovanni Piazza. Human Factors International (2006). Presentations>User Centered Design>Streaming