Defining a User-Centered Design Process   

User-centered design includes a focus on user characteristics and their environment, on user tasks, on measurable user goals, on prototyping alternative designs, and on testing, improving, and retesting the winning design. Insights are shared from UCD projects associated with the BookManager and VisualAge products.

Rauch, Thyra L., Candace Soderston and Greg W. Hill. STC Proceedings (1996). Presentations>User Centered Design>Methods