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Analyzing Computer-Mediated Communication in Professional Environments: An Activity Theory Approach

CMC is not an end in itself, but a way to accomplish cyclical work objectives. CMC genres are part of an ecology of genres, providing additional ways to communicate, ways that interact with other genres. To understand how these ecologies of genres work in professional environments, we must understand the activities they mediate. To investigate, I (and many others in professional communication) have turned to field studies.

Spinuzzi, Clay. SlideShare (2012). Presentations>Research>Workplace>Activity Theory