The Basics of Quality

Can elements of the ISO 9000 standard help us improve the quality of the documents we write?

STC Proceedings (1999). Presentations>Quality>Standards>ISO 9000

The Basics of Quality: Quality and the Writer-Developer Relationship

To bring high-quality communication to the process to improve the quality of the products we produce.

Colvin, Richard D. STC Proceedings (1999). Presentations>Quality

Implementing Quality

Quality can not simply be measured at the end of the project. The end of the project is too late.

Lenk, Donald S. Jr. STC Proceedings (1999). Presentations>Quality

Managing Quality: Systems and Metrics for Ensuring Quality in Products

There is, at present, no common definition of quality in technical communication--no common set of quality measurements for our profession.

Fisher, Lori H. STC Orange County (1998). Presentations>Management>Quality>Assessment

Measuring Quality

We need to know what quality is to develop a metric to measure it.

Fisher, Lori H. STC Proceedings (1999). Presentations>Quality

Using DFSS Tools for Better Technical Writing Processes and Deliverables  

Paresh Naik explains how the Technical Writers and Publication Managers can leverage the six sigma tools and techniques for improving the quality of information products and processes.

Paresh, Naik. STC India (2006). Presentations>Quality>Workflow>Methods

What is Quality?

Looking at the evolution of quality may help to explain how we got to this point.

Rupel, Roberta A. STC Proceedings (1999). Presentations>Quality

Open Source Documentation Doesn't Have to Suck

In open source, the standards for documentation are typically quite low. But they don't have to be.

SlideShare (2009). Presentations>Documentation>Quality