How to Run a Successful DITA Pilot Project

How do you mitigate the risk of a major technology change such as DITA? This presentation shares lessons learned in the first DITA pilot project at IBM Internet Security Systems. How to pick the right opportunity for a user assistance pilot project. How to specify appropriate proof-of-concept requirements. How to use a wiki and collaborative walkthroughs to transfer knowledge and set standards.

Wallis, Mark. STC Proceedings (2009). Presentations>Project Management>XML>DITA