Communicating Change to a Technical Organization  

Communications played an important role in a major organizational transformation and outsourcing undertaking by the Information Technology Organization (ITO) of BellSouth Telecommunications. A two-person team was assigned to plan and develop internal and external communications during the project’s 18-month duration. The approach they took was closely related to the process for planning and developing technical communications. An 11-step method resulted and it is now used to improve communications at many levels within the ITO.

Wagnecz, Lorlee E. STC Proceedings (1998). Presentations>Management>Outsourcing

Moving Up the Value Chain: Transitioning From a Cost Center to a Profit Center  

A presentation about management issues for offshore outsourcing firms.

Ramkumar, Ramamoorthy. STC India (2003). Presentations>Management>Outsourcing>Offshoring

The Theory and Practice of Outsourcing  

This paper discusses the reasons why companies are interested in information outsourcing (the theory) and how it can be made to work for the benefit of companies and individual information developers (the practice). The paper examines how information developers can, and do, react to the prospect of outsourcing. And by doing so, I hope to help information developers to understand the process and take advantages of the benefits it does offer them, while recognizing that there are some downsides to the process. where an organisation can best utilise its own core competencies.

Griffiths, Dave. STC Proceedings (2001). Presentations>Management>Outsourcing