Managing Quality: Systems and Metrics for Ensuring Quality in Products

There is, at present, no common definition of quality in technical communication--no common set of quality measurements for our profession.

Fisher, Lori H. STC Orange County (1998). Presentations>Management>Quality>Assessment

Quality Management: Fire Fighting to Fire Prevention  

Discover how a development team is transitioning from fighting to preventing fires by incorporating Quality Assurance (QA) testing as an ongoing part of the development process, rather than saving it for the finished product. Understand the pain of testing and rework at the end of the cycle, as well as the struggles during the transition to up-front QA. How did tools and processes change? What does the team have planned for the future? Learn by example how you, too, can make this transition in your company and start PREVENTING fires, not FIGHTING them.

Downs, Christina M. STC Proceedings (1999). Presentations>Management>Assessment

Son Of Bubba: Applying Chapter Experience To Business  

Being a chapter leader can lead to extensive learning and skill development. Many of us overlook the fact that these skills are transferable. Many of us attend the STC Annual Conference with expenses paid by our employer. We often do not attend chapter development sessions because we feel that, as employees, we should attend sessions more applicable to our jobs. Actually, many of the skill we learn in chapter development sessions and in being chapter leaders can be applied equally in well and effectively in our jobs. This paper explores an avenue of recognition that can be applied at work or in the chapter.

Skinner, Judith N. STC Proceedings (1994). Presentations>Management>Assessment

Best Practices in Managing Knowledge: Benchmarking Knowledge Management Within and Between Organizations

Benchmarking comprises prioritisation of strategic improvement need (the why), measurement (the what) and practices (the how). Re-measure tracks performance improvement.

Searles, Bruce and Fiona Stewart. APQC (2006). Presentations>Knowledge Management>Assessment

Evaluating DITA-Enabled Content Management Systems  

This presentation describes how authoring DITA topics and managing those topics in a content management system (CMS) will contain translation costs while improving overall information quality. This is not a recommendation for any particular product. It is a guide to how one group built their candidate list and computes return on investment.

Adams, Ann H. XML.org (2007). Presentations>Content Management>DITA>Assessment

Running an Efficient CMS Evaluation and Procurement Process: Hands-on Tips, Insider Knowledge and Advice

Why is getting the process right, so important? Value for money, project success, Return on investment.

Tintori, Piero. SlideShare (2007). Presentations>Content Management>Software>Assessment