An Ecological Approach to Design
This talk will explain how to use ecological design, which is an expansion of ethnography, to leverage both the rich local information from case studies, and a wider sociological perspective to take account of global realities.
Nardi, Bonnie A. Argus Center (2000). Presentations>Information Design>Knowledge Management
EMPI Digital Library National Convention - 2007 
Established in 2005, KnowGenesis Online Library for Technical Communication (www.knowgenesis.org/tc) is India's first online repository dedicated to accelerate knowledge sharing and promote self-learning in the field of technical communication. The library is available free of cost and require one time free registration to access the available material. The popularity and success rate of the library can be determined by the fact that within a year of its launch, it not only attracted more than 24000 visitors and gained more than 1500 subscribers, but also increased the volume of the hosted content from few documents to more than 2000 important documents, presentations, tutorials and links. KnowGenesis library presents a unique case for repository designers to study the complex design and implementation process that contributed to the stability and overall success rate of the online library. This paper not only shares the designing and implementation challenges faced by the knowgenesis team, but also presents the approach used to match the user requirements with the library design. Based on the lessons learned during the process, the paper also presents specific set of guidelines and recommends methodologies that can provide critical assistance for developing and managing medium and large scale repositories
Kudesia, Saurabh. International Journal for Technical Communication (2007). Presentations>Information Design>Knowledge Management>Technical Writing
Benchmarking comprises prioritisation of strategic improvement need (the why), measurement (the what) and practices (the how). Re-measure tracks performance improvement.
Searles, Bruce and Fiona Stewart. APQC (2006). Presentations>Knowledge Management>Assessment
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