#13943
Communicating Effectively With Interaction 
The ability to build interactions that support, enable, and improve communication is a valuable skill for help developers, Web-site designers, multimedia content developers, information-rich user interface designers-anyone who designs and develops information to be used online. This paper presents the basics of interaction design for information products and describes some basic underlying human factors and user-interface design principles.
Ames, Andrea L. ACM SIGDOC (2001). Presentations>Information Design>User Centered Design>Multimedia
#23354
The Use of Narrative in Interaction Design 
What roles can narrative play in creating enriching experiences on the Web—not just for users, but also for design teams? Moving beyond the conceptual, we’ll discuss the practical application of narrative in web design, and describe how many of us within the industry already use narrative theory in our practice. Finally, we’ll show how even corporate projects can be approached within a holistic narrative framework and how this can benefit both usability and the design process.
Gallagher, Marisa, Nancy Broden, Jeff DeVries and Jonathan Woytek. IAsummit (2004). Presentations>Information Design>User Centered Design>Rhetoric
