http://tc.eserver.org/dir/Presentations/Information-Design A listing of the most recently indexed works about Presentations and Information Design in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Presentations/Information-Design http://tc.eserver.org/35770.html http://tc.eserver.org/35770.html SharePoint can neither create nor destroy organizational chaos, but does an excellent job of reflecting the level of organizational chaos that existed at the time of deployment. The “SharePoint paradox” and paths to SharePoint wickedness. The power of Issue Mapping and IBIS based collaboration. How to leverage the best of SharePoint and Issue Mapping. http://tc.eserver.org/35431.html http://tc.eserver.org/35431.html This presentation is for beginning to intermediate users of DITA. It's based on my experience with projects on which I'm project manager, information architect, and writer. http://tc.eserver.org/35435.html http://tc.eserver.org/35435.html What does structured authoring mean to you? Structured authoring is a publishing workflow that lets you define and enforce consistent organization of information in documents, whether printed or online. What it means to me: defining a goal and assembling architected topics to help the reader achieve that goal. http://tc.eserver.org/35333.html http://tc.eserver.org/35333.html How closely does the content in your CMS resemble the logical content you planned on? # Different systems have vastly different content modeling. http://tc.eserver.org/34722.html http://tc.eserver.org/34722.html DITA maps provide a mechanism for ordering topics and creating a topic hierarchy. Because DITA maps consist of lists of references to topics, you can reorganize the content in a deliverable simply by changing the order of the topic references. You can create different maps referencing the same source topics to create two deliverables to meet different users' needs. http://tc.eserver.org/34421.html http://tc.eserver.org/34421.html DITA enters a new phase this year with version 1.2. We'll learn about the big new features, such as keyref, and see them used in the latest DITA Open Toolkit. Attendees will know how to make use of new DITA 1.2 features using the DITA Open Toolkit. Attendees will understand key aspects of the new DITA 1.2 standard. http://tc.eserver.org/34275.html http://tc.eserver.org/34275.html Xquery is a powerful query language designed specifically for XML content. It can be used for querying, processing, manipulation, and transformation of xml content. This presentation demonstrates how Xquery can be used to add to the feature set of the Dita Open Toolkit by introducing automatic glossary processing. http://tc.eserver.org/33803.html http://tc.eserver.org/33803.html This presentation is a 90 minute session. It will cover many areas of XML and XML technologies. It has been constructed to provide the audience a broad understanding of XML and XML technologies in a short amount of time. The presentation is geared to ensure that new XML users can obtain the maximum benefit from other sessions presented at XML 2004. The attendees will gain an understanding of XML jargon and acronyms used in XML technologies, as well. http://tc.eserver.org/33737.html http://tc.eserver.org/33737.html In the evolving and demanding world of telecommunications, Tellabs supports telecom service providers with the design, development, and deployment of wireline, wireless , and cable solutions worldwide. But with each unique solution deployment requires knowledge transfer from engineers to field service staff to ensure a smooth system upgrade. Learn how Tellabs' New Product Introduction group used DITA to transition to customer-centric writing. *What are the key things the organization as a whole should keep in mind regarding processes?" http://tc.eserver.org/33705.html http://tc.eserver.org/33705.html This webcast is for those publishers who have made the decision to pursue digital channels for their content. What tools are out there? What do all those acronyms mean? How can publishers implement new strategies without disrupting current workflows? Here we explore the alphabet soup of digital publishing, sort out the tools that are most useful, and help publishers find some solid ground. http://tc.eserver.org/33571.html http://tc.eserver.org/33571.html Photo albums from previous presentations of Games To Explain Human Factors. http://tc.eserver.org/33442.html http://tc.eserver.org/33442.html The information architect focuses on how things are structured within the user experience: looks “up” to the user interface – how the navigation and page layout convey the structure; looks “down” to the content management to make sure it can enable to right user experience. http://tc.eserver.org/33205.html http://tc.eserver.org/33205.html Research on breadcrumbs as presented at the 3rd Annual Information Architecture Summit. Three types of breadcrumbs used on the Web are defined, examples given, and a set of research questions is presented. http://tc.eserver.org/33031.html http://tc.eserver.org/33031.html Information about objects on subjects - metadata describes objects. Purposes: Information management and discovery. Metadata enables content to be retreived, tracked, and assembled automatically. http://tc.eserver.org/33041.html http://tc.eserver.org/33041.html Why do we add metadata? To find information back. To investigate the source. To see what is related. To have an overview AND see what is relevant. http://tc.eserver.org/31756.html http://tc.eserver.org/31756.html XML purports to be a simple, vendor-neutral textual external representation for hierarchically-structured data. But... http://tc.eserver.org/31492.html http://tc.eserver.org/31492.html I am trying to evangelize the 10/20/30 Rule of PowerPoint. It’s quite simple: a PowerPoint presentation should have ten slides, last no more than twenty minutes, and contain no font smaller than thirty points. While I’m in the venture capital business, this rule is applicable for any presentation to reach agreement: for example, raising capital, making a sale, forming a partnership, etc. http://tc.eserver.org/30889.html http://tc.eserver.org/30889.html The tutorial introduces the reader accustomed to working with the traditional graphic user interface in earlier versions of VB to Windows Presentation Foundation. Importantly, it introduces the reader to the XAML's declarative format and what it means in the design interface of VS 2008. WPF can do a great deal more than what is described in this article. The power of markup extensions such as declarative binding, dynamic resource, template binding and many others are not discussed. It is hoped that the reader will be up and running WPF projects based on his previous experience after reading this article. http://tc.eserver.org/30367.html http://tc.eserver.org/30367.html Established in 2005, KnowGenesis Online Library for Technical Communication (www.knowgenesis.org/tc) is India's first online repository dedicated to accelerate knowledge sharing and promote self-learning in the field of technical communication. The library is available free of cost and require one time free registration to access the available material. The popularity and success rate of the library can be determined by the fact that within a year of its launch, it not only attracted more than 24000 visitors and gained more than 1500 subscribers, but also increased the volume of the hosted content from few documents to more than 2000 important documents, presentations, tutorials and links. KnowGenesis library presents a unique case for repository designers to study the complex design and implementation process that contributed to the stability and overall success rate of the online library. This paper not only shares the designing and implementation challenges faced by the knowgenesis team, but also presents the approach used to match the user requirements with the library design. Based on the lessons learned during the process, the paper also presents specific set of guidelines and recommends methodologies that can provide critical assistance for developing and managing medium and large scale repositories http://tc.eserver.org/30193.html http://tc.eserver.org/30193.html One hundred and one tips for designing digital forms using Adobe Acrobat. http://tc.eserver.org/29331.html http://tc.eserver.org/29331.html Recently, much criticism has arisen about the design of slides created with Microsoft PowerPoint. This web page challenges PowerPoint's default design of a single word or short phrase headline supported by a bullet list. Rather than subscribing to Microsoft's topic-subtopic design for slides, this web page advocates an assertion-evidence design, which serves presentations that have the purpose of informing and persuading audiences about technical content. http://tc.eserver.org/28826.html http://tc.eserver.org/28826.html Technical editing is like information architecture. As technical editors, we complete development edits and usability edits to ensure organization, labeling, navigation and search meet the users' needs. As information architects, we are involved with "the design of organization, labeling, navigation, and searching systems to help people find and manage information more successfully." http://tc.eserver.org/28735.html http://tc.eserver.org/28735.html If engineers and technical professionals would adopt this assertion-evidence design for presentations in which slides are the appropriate medium, the effectiveness of those presentations would increase significantly. http://tc.eserver.org/26943.html http://tc.eserver.org/26943.html Men and women don't browse the Web the same way; one should design for both feminine and masculine webs. http://tc.eserver.org/26541.html http://tc.eserver.org/26541.html Erin Malone, Matt Leacock, and Chanel Wheeler presented their work creating a pattern library for Yahoo! at IA Summit 2005. http://tc.eserver.org/26457.html http://tc.eserver.org/26457.html The traditional design of presentation slides calls for a phrase headline supported by a bulleted list. Recently, many critics have challenged the effectiveness of this design. This article argues for a significantly different design that offers numerous advantages in most communication contexts but that is particularly well suited to technical presentations. Originating at Lawrence Livermore National Laboratory and refined in more than 400 critique sessions at Virginia Tech, this alternative design is characterized by a succinct sentence headline supported by visual evidence. What distinguishes this design from other visual -evidence designs are its specific layout and typography guidelines, which were chosen to make the communication efficient, memorable, and persuasive. Although more difficult to construct than the traditional design, the alternative design shows much promise as a more effective means of conveying technical information to various audiences. This article outlines the key advantages and challenges of using this design, and concludes by assessing attempts to disseminate this design through lectures, workshops, and the Web. http://tc.eserver.org/26226.html http://tc.eserver.org/26226.html What is a knowledge base? What are the components necessary to build one? http://tc.eserver.org/26206.html http://tc.eserver.org/26206.html What will the 'document of the future' look like? What will be the new balance between text and other channels of communication? http://tc.eserver.org/25244.html http://tc.eserver.org/25244.html This article first reviews three shortcomings in Tufte’s argument, then summarizes the booklet’s well-taken points, before offering guidelines for effective slides, no matter the tool. These guidelines and some of the analysis are based on more than 150 in-depth discussions of slides I have conducted with engineers, scientists, executives, and other professionals at workshops. http://tc.eserver.org/23933.html http://tc.eserver.org/23933.html There's a lot of bragging on the Internet about how big it is, how much information the Web has to offer. I ran across a discussion group posting a while back where the moderator announced that one of the search engines had indexed 9 billion words. I went to the University of California online catalog and did a quick calculation: 9 million titles x 300 pages x 500 words. http://tc.eserver.org/23934.html http://tc.eserver.org/23934.html Privacy is especially difficult to define because it means different things to different people. Each of us has our own privacy needs. Women often have different privacy concerns than men; asking a 9-year-old child his age over the Net has different privacy implications from asking the same question of a middle-aged adult. A question that may not be seen as violating our privacy in one situation could have that appearance in another. http://tc.eserver.org/23816.html http://tc.eserver.org/23816.html A presentation about whether an underlying spatial metaphor aids information design usability. http://tc.eserver.org/23666.html http://tc.eserver.org/23666.html Summary, models, and templates of a new design of slides for technical presentations. This design is fully documented in Chapter 4 of The Craft of Scientific Presentations (Springer, 2003). http://tc.eserver.org/23521.html http://tc.eserver.org/23521.html XML is a language for creating data-description languages. http://tc.eserver.org/23354.html http://tc.eserver.org/23354.html What roles can narrative play in creating enriching experiences on the Web—not just for users, but also for design teams? Moving beyond the conceptual, we’ll discuss the practical application of narrative in web design, and describe how many of us within the industry already use narrative theory in our practice. Finally, we’ll show how even corporate projects can be approached within a holistic narrative framework and how this can benefit both usability and the design process. http://tc.eserver.org/23360.html http://tc.eserver.org/23360.html A presentation about applying concepts from extreme programming (XP) to the IA redesign of a web site (=XIA). http://tc.eserver.org/23169.html http://tc.eserver.org/23169.html Information design is the process of organizing information and presenting it to the user in the most meaningful format. http://tc.eserver.org/22707.html http://tc.eserver.org/22707.html This talk will explain how to use ecological design, which is an expansion of ethnography, to leverage both the rich local information from case studies, and a wider sociological perspective to take account of global realities. http://tc.eserver.org/22441.html http://tc.eserver.org/22441.html Content management is information architecture writ large. http://tc.eserver.org/21852.html http://tc.eserver.org/21852.html Keep calm for presentations by taking a little PDF. http://tc.eserver.org/21759.html http://tc.eserver.org/21759.html Information architecture is as old as human communication. Where there's information, there's architecture. http://tc.eserver.org/21701.html http://tc.eserver.org/21701.html Study the target audience – who are your users? Identify various information elements. Study the user’s work flow. Layout the various information elements based on their characteristics. Highlight critical information. Think visually. http://tc.eserver.org/21700.html http://tc.eserver.org/21700.html Covers the stages in the information design process of: discovery, analysis, prototyping and review. http://tc.eserver.org/21698.html http://tc.eserver.org/21698.html The process of organizing information and presenting it in whatever format makes it most meaningful to the user. http://tc.eserver.org/21703.html http://tc.eserver.org/21703.html What is XML? Cross-platform, software and hardware independent tool for storing information. A subset of SGML. Its goal is to enable generic SGML to be served and processed on the Web in a way that is now possible with HTML. XML has been designed for ease of implementation and for interoperability with both SGML and HTML. http://tc.eserver.org/21689.html http://tc.eserver.org/21689.html View and download papers presented at STC India's learning sessions. http://tc.eserver.org/20746.html http://tc.eserver.org/20746.html The Information Design Progression will focus on exploring several diverse topics in the evolving field of information design, including graphic communication, design principles, usability, and information design in teams and in the community. The topics provide practical techniques, examples of information design in action, and useful information that can improve your own projects and skill set. http://tc.eserver.org/18214.html http://tc.eserver.org/18214.html The potential benefits of re-usable, portable information have many organizations contemplating a move to a Standard Generalized Markup Language (SGML) environment. A successful SGML implementation requires thorough research to identify project goals and requirements as well as a formal implementation plan. http://tc.eserver.org/18206.html http://tc.eserver.org/18206.html Technical communicators may optimize their instructional material for delivery through media rather than face-toface, for users’ understanding of conceptual material over their taking action, and for adequate performance after a minimal period of learning. The arts approach instruction quite differently and technical communicators may gain a more comprehensive view of their own work by looking at arts instruction. This article compares technical communication and arts approaches based on interviews with 35 professionals. http://tc.eserver.org/18167.html http://tc.eserver.org/18167.html Personalization is coming to technical communication, and the results may not be pretty. n offering the individual an opportunity to pick and choose among XML content objects, we risk causing confusion when the organization of the site appears to shift, and familiar landmarks disappear. Critical content may become invisible to the user. The very process of creating preferences, custom options, or an entire personal profile adds a complex distraction that many users may resent, because it takes them away from their original task for so long that they forget what they were doing. Even advanced search mechanisms, which promise to pinpoint the exact information object the user wants, risk baffling users with their own complexity. http://tc.eserver.org/18165.html http://tc.eserver.org/18165.html Text of talk presented at the 48th International Conference of the Society for Technical Communication, Chicago, IL, May 2001. We are moving toward an audience of one. Beyond the great mass. Beyond niches, micromarkets, subgroups, demographic clusters. Communicating with one person at a time. http://tc.eserver.org/14559.html http://tc.eserver.org/14559.html Many teams are still laboring to transform poorly organized manuals into online help. But the biggest cllallege you face going from paper to online is not interface, but structure The better your structure, the easier your users will navigate. http://tc.eserver.org/14517.html http://tc.eserver.org/14517.html Before coding any part of a hypermedia computer-based training (CBT) system, designers need to decide how much control their users should have over their individual paths through the system. Designers can choose from three different levels of control within a hypermedia CBT system: complete computer control, complete user control, and adaptive computer control. Each level of control is suited to different types of audiences and system goals. Current research provides some guidelines for designers—showing which types of audiences and system goals are suited to which methods of control. http://tc.eserver.org/14515.html http://tc.eserver.org/14515.html SGML (Standard Generalized Markup Language) is a viable transmission vehicle for Scientific and Technical Information (STI) communications. SGML is an integral component within the CALS (Computer Aided Logistics and Support) initiative. SGML as identified in this paper will be the transmission device for STI. This paper is designed to provide a high level overview of the Department of Energy (DOE) initiative to the Technical Information and Publications group within the Superconducting Super Collider Laboratory. This paper will address the genealogy of the initial efforts to (1) generate a specification (limited to tagging scientific and technical data) (2) generate applicable Document Type Definitions (DTD’s) and (3) develop a proof of concept to DOE for evaluation. This paper is not designed to provide a lesson in document analysis, DTD preparation or SGML transmission. This paper does however provide a structured approach starting at ground zero and systematically reaching the point of document delivery. http://tc.eserver.org/14552.html http://tc.eserver.org/14552.html SGML is a tool that will change the way technical communicators work, it will also change the way companies operate. To implement SGML requires careful planning. Success will allow information to be created once and used repeatedly. This technology will benefit any company that requires large amounts of technical information to be shared and eventually updated. DTDs, FOSIs and parsers will all have to be understood before a move to SGML is contemplated. SGML does for document creation what word processing did for typing, some years ago. It adds repeatable format structure and style to an information document. http://tc.eserver.org/14403.html http://tc.eserver.org/14403.html Systems engineering is moving away from specially-designed and built systems to integration of commercial off-the-shelf (COTS) hardware and software. COTS brings new challenges to technical communicators. In the past, we found all our information in-house, now it comes from many sources. We must change our process from pure development to information integration, and we must be part of the COTS selection process. http://tc.eserver.org/14370.html http://tc.eserver.org/14370.html “SGML is too complex and too costly to implement widely. ” This criticism has often been leveled at the Standard Generalized Markup Language. Mainstream SGML, a new open architecture, challenges that view. Traditionally, implementation has required companies to invest heavily in training. Authors had to learn how to create documents using complex SGML syntax. This method was time-consuming and yielded a slow return on investment. The Mainstream approach to implementing SGML uses resources that already exist in a company. Mainstream SGML provides an alternative to costly, complex native SGML document management systems. This workshop shows you how you can use mainstream SGML to successfully implement SGML in your mainstream business and publishing processes. http://tc.eserver.org/14369.html http://tc.eserver.org/14369.html This post-conference seminar offers a 360-degree view of how to develop information products for the world. We use case studies, exercises, and lots of lively discussion to give you a crash course in preparing world-ready information products. Participants leave with a copy of the slides, an exercise booklet, an extensive bibliography that includes print, Web, and Internet references, a list of professional associations, tools information, plus lots of great ideas. Participants are encouraged share specific problems and to bring samples of translated materials, style guides, translation checklists, and so on, for display and perusing during the seminar. http://tc.eserver.org/14356.html http://tc.eserver.org/14356.html The trend to online delivery of information means new challenges for developers. New skills must be learned. Large-scale conversion projects must be completed while new materials are developed. Though conversion can be a monumental task, research and planning are the keys to a smooth transition. Five steps are critical to the conversion process: (1) Analyze the needs for developers ard end-users. (2) Develop a design document to outline how the hypermedia system should work. (3) Develop a transition plan. (4) Implement the Plan. (5) Update and maintain the system. http://tc.eserver.org/13963.html http://tc.eserver.org/13963.html This article revisits three past articles about the implications of hypermedia in the 21st century. Each August, the ACM Journal of Computer Documentation reprints a classic article, book chapter, or report along with several analytical commen- taries and a response by the author of the classic document. In this context, a 'classic' document means one that was published at least five years ago but is no longer in print. It also means one that raises issues of lasting importance to the profession. http://tc.eserver.org/13964.html http://tc.eserver.org/13964.html NoteCards, developed by a team at Xerox PARC, was designed to support the task of transforming a chaotic collection of unrelated thoughts into an integrated, orderly interpretation of ideas and their interconnections. This article presents NoteCards as a foil against which to explore some of the major limitations of the current generation of hypermedia systems, and characterizes the issues that must be addressed in designing the next generation systems. http://tc.eserver.org/13943.html http://tc.eserver.org/13943.html The ability to build interactions that support, enable, and improve communication is a valuable skill for help developers, Web-site designers, multimedia content developers, information-rich user interface designers-anyone who designs and develops information to be used online. This paper presents the basics of interaction design for information products and describes some basic underlying human factors and user-interface design principles. http://tc.eserver.org/13946.html http://tc.eserver.org/13946.html This paper explores the process of designing and implementing a database-driven system of online documentation, and putting it live on the web for customers to use. Using real-life examples, it discusses practical considerations for balancing performance, scalability, and reliability. http://tc.eserver.org/13889.html http://tc.eserver.org/13889.html I would suggest that before we adopt the 'information architect' model and concede the construction worker (role of 'other') to many members of our field in order to negotiate management positions for a few, that we look to other professions to see how they have resisted this dichotomy. It may be argued, perhaps, that professions such as medicine and the law have managed to avoid successfully such hierarchical dichotomies -- at least in part. At the least, we should debate the possible implications of such systems more rigorously than we have to date. http://tc.eserver.org/13486.html http://tc.eserver.org/13486.html Developments in communication technologies such as video scriptwriting and interactive multimedia require that technical communicators develop the skills and literacies necessary for adapting to the demands of designing information for media other than print. This paper presents a semiotic theory and model of multimedia discourse which will help technical communicators conceptualize and produce texts in new media. The model operates on the premise that communication practices can be considered as language games. The model focuses on the rhetorical and semiotic features of multimedia language games, and how to manipulate them. http://tc.eserver.org/13299.html http://tc.eserver.org/13299.html “Single source” has come to mean many things to many different people. The basic distinctions are two: (1) distributing the same content in multiple formats and (2) distributing complementary content in the most appropriate medium. The two concepts are not mutually exclusive, i.e., you may have an information strategy that encompasses both ideas. Each methodology has its own advantages, suitability, and requirements. Distributing complementary content in the most appropriate medium requires research and planning, and often results in more effective documentation. http://tc.eserver.org/13274.html http://tc.eserver.org/13274.html With the information revolution, technical communicators need to problematize the definition of information, re-evaluate our role in the information food chain as both information producers and consumers, and re-examine how and why we produce information. http://tc.eserver.org/13273.html http://tc.eserver.org/13273.html Learning about information design begins with understanding its definitions and exploring its key disciplines: technical writing, design, and usability. Information designers seek to combine skills in these broad fields to make complex information easier to understand. Specialists in the different fields often work together as a team to produce complex products. Stephan Boyd Davis, who teaches at Middlesex University in the United Kingdom, elaborates: “I take design to include fulfilling the practical needs of the intended users and incorporating an element of affect in the user’s experience, often pleasurable and including surprise, delight, satisfaction, and other responses.” http://tc.eserver.org/13272.html http://tc.eserver.org/13272.html Most web site designs tend to focus on optimizing for simple information retrieval, “Find the value of X.” Yet, in decision making, the user’s information needs are much greater. As a minimum, they must understand and compare the value of X with respect to Y. Of course, in a realistic situation, several values must be considered. The information design problems involved in effectively addressing complex decision making has not been adequately researched. This research examines web sites to determine which design factors support complex decision making. It also develops guidelines for designing web sites which support complex decision making. http://tc.eserver.org/13271.html http://tc.eserver.org/13271.html Technical communicators have long harbored a secret that we are reluctant to admit to outsiders: Users don’t like reading manuals. They do it only as a last resort. Even online help systems, which we originally hoped would be easier to use, have not met with great enthusiasm among users. It’s an all-too-common dilemma – there is a lot of information that could be explained, but users struggle along as best they can without it. Part of the problem has always been that users are reluctant to leave their work to seek information -- and rightly so. They have work to do and deadlines to meet. Even if your manual or online help contains a wealth of useful information, it takes them away from their work and interrupts their train of thought. If they do try to use it, the help window typically overlays the interface and adds its own set of navigation, resizing, and searching issues. http://tc.eserver.org/13245.html http://tc.eserver.org/13245.html Technical communication, when it comes down to basics, is getting the right information across to the right audience, with results. But how do you wade through all that ocean of information? How do you sort them, separate them, store them, and retrieve them at your fingertips? In this presentation you will learn tools such as L files and Mailword, and share other tips and tricks of managing information in an open discussion with other participants. http://tc.eserver.org/13217.html http://tc.eserver.org/13217.html If the modular approach to developing documentation is poorly coordinated, it can be a waste of time and resources. In this paper, learn how a team of technical writers overcame the problem to develop and standardize their documentation. http://tc.eserver.org/13194.html http://tc.eserver.org/13194.html This paper explains what e-commerce is and the two different types of e-commerce. The advantages of e-commerce are covered along with the steps needed to setup e-commerce. The different forms of advertising over the internet is covered next. How internet security works is covered in detail including the use of digital certificates and SSL (secure sockets layer). The processing of payments over the internet is the last subject covered including the different ways to pay and how credit card transactions are processed. http://tc.eserver.org/13188.html http://tc.eserver.org/13188.html Although the concept of the internet as a virtual space is not new, after nearly ten years of development, our understanding of web space still remains more textually based than spatial. Because the World Wide Web provides a new kind of information space, we need to understand it in both informational and spatial terms. As such, we can benefit from exploring the shape of cyberspace from an architectural perspective, just as we would other spaces and shapes in our experience. In this discussion I offer a model that views web site design from three architectural perspectives: motion, structure and flow. http://tc.eserver.org/13139.html http://tc.eserver.org/13139.html Cisco Systems IOS ITD Documentation group had a requirement to move to the dynamic delivery of documentation to their customers. This meant that the documentation had to be redesigned using a component architecture, moved to XML, and delivered through a personalization engine. This session discusses this process and the results. http://tc.eserver.org/13138.html http://tc.eserver.org/13138.html Single sourcing involves identifying all information requirements up front, then developing them from a single source. Information is broken down into elements, which are reused wherever they are required. Information models identify to writers all the required elements, how to structure them, and how to reuse them. This paper describes the process of information modeling. http://tc.eserver.org/13143.html http://tc.eserver.org/13143.html The Chicago Chapter of STC undertook to redesign its web site in 1999. The existing web site structure did not allow growth. It was difficult to add new categories of information without creating long, scrolling pages containing embedded hyperlinks. Users expressed frustration when they were unable to find specific information within the site. A solution was required that would make information more accessible to casual users and enable the site to grow without major reconfiguration. A committee was formed to study the problem and come up with a flexible navigation structure that could grow along with the web site. http://tc.eserver.org/13153.html http://tc.eserver.org/13153.html Single sourcing your information enables you to create materials for multiple media (paper, online), multiple types of documentation (user documentation, Help, training), multiple users and multiple products. XML is a new information format that supports the creation of single source materials. This session looks at how XML enables you to create single source materials, it is not an XML 'how to.'