In-House Usability Training: Culture Change You Can Afford  

In an effort to establish affordable usability design and testing as part of the product development culture at Unisys Corporation, four Product Information employees in Mission Viejo, California and Salt Lake City, Utah developed a usability class. Working part time over a period of several months, the team developed a class outline; a PowerPoint presentation of the class content; exercises on surveys, paper prototyping, heuristic evaluations, and usability testing; Instructor and Student Guides, and a final examination. The class was added to the curriculum of the official corporate training entity, Unisys University, where it is available for all Unisys employees. This report of the group’s experience may be useful to organizations wanting to get started with usability training despite budget restraints.

Randolph, Elaine F. and Lynn Ballard. STC Proceedings (2001). Presentations>Education>Usability>Case Studies