Mental Processing of Online Documentation: From Concepts to Applications  

This panel will review the existing literature on how we mentally process online documentation and describe some implications for effective online document design. We invite the audience to define with us some critical areas for further research.

Knodel, Elinor L., Henrietta Nickels Shirk, Candace Sodetston and James Thibeau. STC Proceedings (1997). Presentations>Documentation>User Centered Design

Using Usability “Use Cases” in Documentation Planning  

This workshop presents an introduction to use cases - a planning tool which can be used for capturing a future documentation system's functional requirements as well as the overall information requirements of end users. You learn what a use case is and what recommended guidelines there are for creating use cases. You also learn how use cases are applied in the documentation development process as a whole.

Nurminen, Mary and Leena M. Rasinaho. STC Proceedings (1997). Presentations>Documentation>User Centered Design