Designing Effective Single Source Materials 
People often have to create documents for different audiences and for different media, (e.g. web, Help, training). However, timelines and budgets for developing information are often tight. This means we have to find more efficient ways to develop information. One way is to consider single sourcing information for multiple users and media. While single sourcing does take more up-front planning, it can significantly decrease costs and development times once implemented.
Rockley, Ann. STC Proceedings (2000). Presentations>Documentation>Single Sourcing
To address the increasing need for online delivery of customizable documentation, a writer for an information warehouse product presented, developed, and delivered an online documentation user interface. Developed using the standard PC development tools for the application, including Visual Basic and Access, this system lets users view and customize Word documents, online help files, and Access database tables.
Swain, Julie. STC Proceedings (1995). Presentations>Documentation>Single Sourcing
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