Decision Making: A Missing Facet of Effective Documentation  

The old school of software interface design and document writing took the view that if the user could find the information someplace, the user could use it. But simply sticking in details ignores how readers access and process information.

Albers, Michael J. ACM SIGDOC (1996). Presentations>Documentation>Management

Modelling Information, or Documentation Planning for Dummies  

Identify the user. Identify the user's goals. Drill down to task level. Establish what the user knows. Identify what the user needs to know. Identify what the user should NOT know.

Skau, Edwin. STC India (2003). Presentations>Documentation>Project Management

Project Management and the Technical Communicator

Describes how project management can help technical communication professionals better plan and manage their technical documentation projects.

McCormick, Greg. SlideShare (2007). Presentations>Project Management>Documentation>Collaboration

Starting and Maintaining A Documentation Department: Concepts, Principles and Techniques  

Starting and Maintaining a Documentation Department – Concepts, Principles and Techniques” includes information about assessing business needs, establishing credibility, building the department, understanding the product life cycle and development practices, and successfully maintaining a documentation department. It includes innovative, creative, and original management concepts, tasks, principles, techniques for newly promoted managers, managers new to a company, and for seasoned managers to ensure success or continued success managing documentation departments.

Hartman, Peter J. STC Proceedings (2000). Presentations>Management>Documentation

Using Databases to Manage Online Documentation  

Our methodology for knowledge base authoring guides you through step-by-step examples of how to create and maintain knowledge bases in a database. The methodology allows your team to develop simple solutions for information requests as well as sophisticated diagnostic trees for troubleshooting. With the information stored in a database, you are able to easily access the information and use it for a variety of projects.

Attubato, Karen M. STC Proceedings (1999). Presentations>Documentation>Management

Walking Through the Fires: A Case Study of Implementing a Formal Documentation Development Process  

The need for a more comprehensive documentation development process at Computerized Medical Systems, Inc. (CMS) was identified in an annual year-end review meeting of the CMS User Documentation Section. The goal was set to develop and implement such a process. A key component would be a set of comprehensive Content Specification Guidelines. Initial research consisted of reviewing existing literature and compiling a list of information considered essential to effectively plan a documentation project at CMS, based on discussion with software developers and technical communicators as well as experience gained from previous projects. The new process was implemented and has provided benefits throughout the company.

Watson, Frank. STC Proceedings (1999). Presentations>Documentation>Management

Wikis Are Coming: An In-Depth Exploration of Using Wikis in Documentation

In this podcast, Katriel Reichman, a technical writer at Method M in Jerusalem, Israel, talks in-depth about how to use wikis for documentation.

Reichman, Katriel and Tom H. Johnson. Tech Writer Voices (2007). Presentations>Documentation>Content Management>Podcasts