Animated demonstrations are replacing text as the vehicle for documentation, help, and training on new software systems. An animated demonstration is a demonstration of a particular feature or features by a ghost user. The demonstration executes the procedure for performing a task, on-screen, as the user passively watches. Whereas research into the effectiveness of animated demonstrations has produced mixed results, certain patterns of behavior are emerging. The current study replicates the learning advantage offered by animated demonstration and shows that retention is equal to that of a group instructed by text after a one week retention interval. Implications for development of on-line training materials are discussed.
The responsive hypermanual is a new method of delivering documentation that orders the contents of an online manual in response to the user’s current task. It uses hypertext modules controlled by an SQL database for managing the development, and presentation of modular documentation to provide a uniquely usercentric system. their needs. When the user asks technical support for help, they delegate the effort of assembling material scattered throughout the document into a meaningful answer.