#14545
We have been given two ears and but a single mouth in order that we may hear more and talk less - Zeno of Citium, ancient philosopher. Listening is our most used communication skill, yet it is the skill that is taught the least. This paper discusses why people don’t listen and how we view those who don’t listen. The paper also covers how to actively listen and the benefits of effective listening.
Scroggs, Debbie L. STC Proceedings (1995). Presentations>Collaboration>Communication
#32541
Communication Tools and Techniques for Virtual Teams 
What do team members need? Purpose and goals defined. Roles defined. Best practice processes developed and shared early within the team development. Cross-functional relationships and collaboration fostered. Culture supporting structure and processes. Reward systems updated to reflect virtual structure.
Bailey, Elizabeth. STC Proceedings (2008). Presentations>Communication>Methods>Collaboration
