The Changing Face of Technical Communication: New Directions for the Field in a New Millennium    

Identifies four different factors shaping the future of technical communication: user-centered design, corporate universities, cross-disciplinary collaboration, and knowledge management. The authors each address how factors once considered external to the field of technical communication are now becoming thoroughly integrated with it. These four studies, in conjunction, suggest how the field of technical communication is becoming increasingly complex and how participants (practitioners, researchers, and educators) will need to adapt to this new terrain.

Zachry, Mark, Kelli Cargile Cook, Brenton D. Faber and David Clark. ACM SIGDOC (2001). Presentations>TC>History

Changing to Outwit Change: Staying Motivated in the '90s  

Keeping motivation high and steady has never been easy; the changes of the 1990’s have made self-motivation even more difficult. We are expected to do more, faster, and better--with less structure and supervision. Simultaneously, other demands upon our time and energy have built, not lessened. Although the seriousness of these challenges cannot be denied, they can be met by the development of a motivational strategy requiring self-knowledge, self-discipline, and the willingness to change, as well as offering concrete ways of coping with the 90’s and making them productive, even happy. This Workshop will be a team presentation, alternating motivational theory/practice with supporting theories of brain functioning.

Weis, Monica and Alec Sutherland. STC Proceedings (1996). Presentations>TC>History

Changing to Outwit Change: Staying Motivated in the '90s  

Keeping motivation high and steady has never been easy; the changes of the 1990’s have made self-motivation even more difficult. We are expected to do more, faster, and better--with less structure and supervision. Simultaneously, other demands upon our time and energy have built, not lessened. Although the seriousness of these challenges cannot be denied, they can be met by the development of a motivational strategy requiring self-knowledge, self-discipline, and the willingness to change, as well as offering concrete ways of coping with the 90’s and making them productive, even happy. This Workshop will be a team presentation, alternating motivational theory/practice with supporting theories of brain functioning.

Weis, Monica and Alec Sutherland. STC Proceedings (1996). Presentations>TC>History

Choose Your Presentation Tools Carefully

These days, there are more ways to communicate a message than there have ever been – in the history of civilization. That's not an overstatement, it's an inescapable fact, one with which executives, educators, meeting planners, presenters and professionals of every stripe must grapple every day, whether they want to or not. After all, there was a time not so long ago when choosing the best way to inform, persuade or educate employees, prospects or customers was no more complicated than selecting from a modest appetizer menu: although some discernment was necessary, the options were hardly paralyzing. If you were holding a critical meeting, delivering a sales pitch or launching a training initiative, you'd gather the troops in a central locale for presentations by executives or instructors toting flip charts, transparencies or 35mm slides – or send a battalion of presenters into the field. If the objective was to communicate without forcing people to come to you, or you to go to them, you might select from a handy but hardly overwhelming number of choices that included videotape, CD-ROM or a workbook. But like the restaurant regular who arrives one day to find that his single-page menu has mushroomed into a constellation of new and beguiling food choices, today's presenters find themselves with far more options for interfacing with audiences, whether it be face to face or across time zones.

Zielinski, Dave. Presentations (2002). Articles>Presentations>Online

Choosing a Help Authoring Tool  

Discusses in detail why you might want to consider a specific tool for help authoring.

James-Tanny, Char. Helpstuff (2004). Presentations>Documentation>Software>Help

ChromaKey Video Effects

Introduces producing video special effects, using ChromaKey technologies and Apple's Final Cut Pro.

Stanerson, Nick and Nick Boesel. Studio for New Media (2004). Presentations>Multimedia>Video>Final Cut Pro

Cinderella’s Slipper—Does It Fit Americans and Europeans?  

This paper represents an international study of IBM customers in the U. S., England, and Germany to see what effect the layout of a technical document has on usability for an audience of Americans and Europeans. The results indicate that while Americans and Europeans want most of the same usability features, they do not agree on all features. Communicating effectively with readers from different countries requires that writers work closely with international readers who represent the readers of their document; interview people who represent their audience; work with a document designer before starting the first draft; and test the draft document on representative users.

Ryan, Suzanne V. STC Proceedings (1993). Presentations>Usability>Publishing

Clockwork

Chances are you have watched your best intentions evaporate under pressure, to find yourself tweaking PowerPoint slides in the desperate hours or minutes before your presentation, scrambling to make time for a quick rehearsal and hoping against hope that you'll be able to pull off a miracle. Indeed, if good intentions paid dividends, plenty of presenters would have tidy sums to add to their retirement nest eggs. Procrastination being the force of nature it is, however, no matter how much lead time presenters give themselves and no matter how many resources are at their disposal, more often than not, the presentation-development process devolves from noble ambitions to utter chaos.

Zielinski, Dave. Presentations (2002). Articles>Presentations>Software>Microsoft PowerPoint

Cognitive Strain as a Factor in Effective Document Design    

People have a limited amount of cognitive resources. Coping with the increasing amount of information presented via a software interface strains a user’s cognitive resources. If a person has to use documentation, whether on-line or paper, additional cognitive resources are consumed, often overloading the user. Using several windows or multi-media elements can compound the problem. Unfortunately, as Wickens (1992) states, humans are unable to manage excessive cognitive strain and they respond by getting frustrated, committing errors, shedding tasks, or reverting to known methods.

Albers, Michael J. ACM SIGDOC (1997). Presentations>User Centered Design>Usability>Cognitive Psychology

The Cognitive Style of PowerPoint: Slides Are Not All Evil    

This article first reviews three shortcomings in Tufte’s argument, then summarizes the booklet’s well-taken points, before offering guidelines for effective slides, no matter the tool. These guidelines and some of the analysis are based on more than 150 in-depth discussions of slides I have conducted with engineers, scientists, executives, and other professionals at workshops.

Doumont, Jean-luc. Technical Communication Online (2005). Design>Information Design>Presentations

Collaborative Writing In Segmentalist Organizations: Commitments For Team Success  

Many large, hierarchical organizations are segmentalist in their approach to management. Nonetheless, such organizations are capable of supporting integrated, team approaches to particular types of communication problems. For such approaches to be successful, however, there must be strong managerial commitments to team support. This paper discusses how committed leadership, specific production guidelines, and empowerment enhanced the activities of an Air Force writing team assembled to help revise and edit Air Force Policy Directives containing corporate level guidance on a variety of topics.

Rice, Rodney P. and James Waller. STC Proceedings (1994). Presentations>Management>Collaboration

Communicating Change to a Technical Organization  

Communications played an important role in a major organizational transformation and outsourcing undertaking by the Information Technology Organization (ITO) of BellSouth Telecommunications. A two-person team was assigned to plan and develop internal and external communications during the project’s 18-month duration. The approach they took was closely related to the process for planning and developing technical communications. An 11-step method resulted and it is now used to improve communications at many levels within the ITO.

Wagnecz, Lorlee E. STC Proceedings (1998). Presentations>Management>Outsourcing

Communicating Design: Web Design Documentation

An overview of web design methods, including a survey of questions one should ask during the process.

Brown, Dan. SlideShare (2006). Presentations>Web Design>Documentation

Communicating Effectively With Interaction    

The ability to build interactions that support, enable, and improve communication is a valuable skill for help developers, Web-site designers, multimedia content developers, information-rich user interface designers-anyone who designs and develops information to be used online. This paper presents the basics of interaction design for information products and describes some basic underlying human factors and user-interface design principles.

Ames, Andrea L. ACM SIGDOC (2001). Presentations>Information Design>User Centered Design>Multimedia

Communicating with International and Multinational Audiences  

Preparing technical documentation is always a challenge. The challenges in preparing technical documentation for a multinational or international audience are even greater.

Stewart, Sharon D. and Sara M. Stohl. STC Proceedings (1993). Presentations>Communication>International

A Communications Renaissance: Developing Tomorrow’s Developers  

Mathematics and computer science can be difficult subjects for the communications teacher to penetrate. In 1997, the Faculty of Mathematics at the University of Waterloo initiated the development of a pilot course in communications for Mathematics and Computer Science students. This paper explores the research and discoveries that built a successful course: a definition of “numeracy” that equates with academic “literacy” as knowledge creation; perceiving the students as “end users” and doing ongoing “usability tests” during the pilot course; and using case studies as social action to empower students and envision math and technology as dynamic, socially rich fields through communications.

McKenzie, Andrea. STC Proceedings (2000). Presentations>Education>Scientific Communication>Mathematics

Comparing Powerpoint Experts' and University Students' Opinions About PowerPoint Presentations  

Technical communication instructors want to help students, as well as professionals, design effective PowerPoint presentations. Toward this end, I compare the advice of academic and industry experts about effective PowerPoint presentation design to survey responses from university students about slide text, visual elements, animations, and other issues related to PowerPoint presentation design and delivery. Based on this comparison, I suggest some topics, such as PowerPoint's Slide Sorter view, that technical communication instructors and other presentation instructors might address when they cover presentations in their classes or seminars.

Mackiewicz, Jo M. Journal of Technical Writing and Communication (2008). Articles>Presentations>Assessment>Microsoft PowerPoint

Complexities Of Usability Testing  

Usability testing has proven itself in improving product usability, but actually planning, doing testing, and interpreting results are not always straightforward. Interpretation of the results of usability testing, changes to improves usability, and general inferences to be drawn from specific tests are extremely difficult to make with accuracy. After working through the practicalities and politics of usability testing itself you must then draw conclusions and support them People who have done a lot of testing will find these problems familiar.

Ridgway, Lenore S. STC Proceedings (1994). Presentations>Usability>Methods>Testing

Complexity Theory as a Way of Understanding our Role in the World-Wide Web  

Complexity theory offers a way of understanding our role within the World-Wide Web. Postulating a rhetorical object based on object-oriented analysis and design, we can harness a number of ideas from complexity theory to gain a new perspective on the Web. This paper reviews a number of complexity ideas that may help technical communicators grapple with the exponential growth in the volume of inter-related and interacting rhetorical objects on the Web, viewing the rhetorical situation as the result of the law of increasing returns, which has brought us through a phase transition to a new environment, with its own emergent properties, creating new roles for writers, and new work for managers.

Price, Jonathan R. STC Proceedings (1998). Presentations>Web Design>Theory

Conducting Surveys Over the World Wide Web  

The World Wide Web presents a new medium for conducting user surveys. Using this new medium requires that survey designers pay attention not only to the time honored rules for survey construction and administration, but to new rules stemming from the new web-based technology. This paper will present suggestions and ideas for conducting web-based surveys that are based on actual survey experiences.

Gould, Emilie W., Mark Gurevich and Peter D. Pagerey. STC Proceedings (1998). Presentations>Usability>Methods