A directory of resources inthe field of technical communication.


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Microphones and How to Handle Them

Learn how to identify the type of mike you are given for your talk, and learn how to handle it to avoid volume changes and popping. Audibility is as important as slide legibility. Audibility is affected by microphone pick-up patterns, and microphone handling.

Lebrun, Jean-Luc. Scivee (2009). Presentations>Multimedia>Audio>Voice


Mike Hamilton Gives Flare Demo to the STC Suncoast Chapter

Mike Hamilton from Madcap Software visited the Suncoast chapter in Tampa, Florida, and presented on Flare. In this presentation, he talks about the story behind RoboHelp and Macromedia/Adobe (this blew my mind). He also provides a lot of inside detail on Flare.

Hamilton, Mike and Tom H. Johnson. Tech Writer Voices (2007). Presentations>Documentation>Software>Madcap Flare


Mind Mapping: Discovering The Rhetoric Of The Right Brain   (PDF)

Mind mapping is a visual technique of unleashing rightbrain rhetoric. Words and concepts are written down and circled; the circles are joined together into sets and subsets that indicate relationships but not necessarily organization. For the technical communicator, mind maps can improve the writing product by helping to break mental blocks, clarify project focus and connections, collect data without worrying about hierarchy and order, and begin to organize at any given level (detailed or general). Generating a mind map can help improve writing by consciously and deliberately using the right brain and its intuitive rhetoric.

Whalen, Elizabeth A. STC Proceedings (1994). Presentations>Rhetoric


Mobile Manuals for Mobile Professionals   (PDF)

PDAs raise new opportunities for technical communicators to provide corporate information in a compact, electronic package.

Buckley, Susan. STC Proceedings (2001). Presentations>Documentation>Online>Mobile


Modelling Information, or Documentation Planning for Dummies   (PowerPoint)

Identify the user. Identify the user's goals. Drill down to task level. Establish what the user knows. Identify what the user needs to know. Identify what the user should NOT know.

Skau, Edwin. STC India (2003). Presentations>Documentation>Project Management


More Results on Measuring the Value Added by Professional Technical Communicators   (PDF)

Measuring value added is a topic of great concern to technical communicators. At the 1994 conference, represented results from a year-long project that included a questionnaire and several case studies. STC then funded a second, smaller project in which we are following up with some of the people who responded to the questionnaire and in which we are collecting new case studies.

Ramey, Judith A. and Janice C. 'Ginny' Redish. STC Proceedings (1995). Presentations>TC>Assessment


Move Over Text: Video Documentation Meets DITA

In the US today, there are 82.5 Million Content Creators 13.9% create content in virtual worlds 18.1% create video content 23.9% create blog content 79.7% create content on a social network. All we need is a standard that will support the topic- based nature of “how to” video content XML, and by extension, DITA, seemed to be a perfect fit.

Abel, Scott and Sean Healy. SlideShare (2009). Presentations>Documentation>Multimedia>Video


Moving Forward with DITA 1.2 and the DITA-OT

DITA enters a new phase this year with version 1.2. We'll learn about the big new features, such as keyref, and see them used in the latest DITA Open Toolkit. Attendees will know how to make use of new DITA 1.2 features using the DITA Open Toolkit. Attendees will understand key aspects of the new DITA 1.2 standard.

Anderson, Robert. STC Proceedings (2009). Presentations>Information Design>XML>DITA


Moving the UA into the UI: Best Practices for User Assistance   (PDF)

User assistance is any kind of guidance, explanation, or training that is available to users at the point of need to ensure a successful user experience.

Houser, Rob. User Assistance Group (2008). Presentations>Documentation>User Interface


Moving to Electronic Delivery of Documentation   (PDF)

Moving to Electronic Delivery of Documentation” includes information about the fundamentals of electronic documentation, case studies, what to expect, how to research, identify, and implement a process for moving from an exclusively hard copy documentation development and delivery process to electronic documentation development and delivery.

Robertson, Angela and Sandy Storey. STC Proceedings (2000). Presentations>Publishing>Online


Multimedia Theater: The Roles of Audience in Multimedia   (PDF)

Creating a multimedia title is much like creating a movie. The multimedia team has to work with many of the same components (sound, animation, graphics, and text) as a movie production team. Many multimedia developers see their work not as a product but as a production. Some developers no longer work in offices but in “studios,” Given this cinematic atmosphere and similarities in drama and multimedia, one can see how literary or dramatic terms can be used to describe reader (audience) roles in multimedia. In multimedia, the audience can become several different roles. This paper discusses these roles and how or if multimedia teams should react to them.

Gibbs, Bruce R. STC Proceedings (1996). Presentations>Multimedia>Audience Analysis


My Brain Works...My Legs Don't! Let's Take the "Dis" out of Disabilities   (PDF)

STC’s Special Needs Committee has begun its work of information collection for and dissemination to technical communicators with disabilities. This paper by the Committee chair is a “call to arms,” sets out what has been learned so far, and solicits your participation in the ongoing effort.

Skinner, Judith N. STC Proceedings (2000). Presentations>Accessibility


The Need for Usability Analysis   (PDF)

An overview of methods for usability testing and analysis.

Xerox (1995). Presentations>Usability>Testing>Methods


New Directions in Technical Indexing   (PDF)

The age-old art of indexing will continue to be essential for the quick and accurate retrieval of information, no matter what the medium might be. Advances in technology will not replace the need for well-prepared indexes, only how indexes are presented. Information on indexing for newer forms of communication is scattered and not fully developed. This session will bring together what is known to give attendees a better understanding of the trends, issues, concerns, and requirements that are involved in “newage” indexing.

Mauer, Peg, Darci Balius, Jerry Bidondo and Ellen Fenwick. STC Proceedings (1999). Presentations>Indexing


The New DUI (Documentation User Interface): Developing an Online Documentation Interface Using Microsoft Visual Basic, Word, and Access   (PDF)

To address the increasing need for online delivery of customizable documentation, a writer for an information warehouse product presented, developed, and delivered an online documentation user interface. Developed using the standard PC development tools for the application, including Visual Basic and Access, this system lets users view and customize Word documents, online help files, and Access database tables.

Swain, Julie. STC Proceedings (1995). Presentations>Documentation>Single Sourcing


The New Face Of Documentation

Changing how we write, manage, and publish; how we relate to management and customers, and do business.

Bailie, Rahel Anne. SlideShare (2009). Presentations>Documentation


New Media in the Disciplines

A discussion of how to teach and present research using engaging new presentation technologies.

Dubisar, Abby. Prezi (2011). Presentations>Web Design>Research>Multimedia


New Media Technology II

Two collaborative presentations about the status and factors that influence technology adoption within research in technical communication programs.

Amidon, Stevens R., Stuart Blythe, Libby Allison, Miriam Williams and Meloni McMichael. CPTSC (2005). Presentations>Multimedia>Technology


New Prompters Open New Presentation Opportunities

Using a prompting system is not something reserved for just Presidents and CEOs. Many people have avoided using prompting because they felt these systems were too ugly and distractive to have at a presentation or perhaps too heavy to take on the road. Whether in the field or on stage, many people objected to using prompters because they made the speaker's presentation style too constrained and contrived. The new generation of LCD (Liquid Crystal Display)-based prompting systems have changed all that!

Fink, Lorin. Presenters University (2002). Articles>Presentations>Technology


The New Reality: The Need for Self-Directed Teams   (PDF)

Learn how one company, facing workflow bottlenecks, shrinking development cycles, and expanding customer expectations for dynamic knowledge, restructured its process, redefined the roles of its technical communicators, and fashioned a more functional and responsive organization.

McCarthy, Dennis M. STC Proceedings (2000). Presentations>Management


New Research Shows That Speaking Can Enhance Your Career

People perceive someone who speaks up as a competent leader - regardless of whether they actually are competent. That’s the finding of a fascinating research study that has just been reported online at Time.

Mitchell, Olivia. Speaking About Presenting (2009). Articles>Presentations>Rhetoric


Newsletters: Who, Me?   (PDF)

Newsletters serve a vital purpose in many organizations. A formal plan is important in identifying your target readers and their needs, and guiding you through choices regarding format and style. Several factors should be considered in planning and managing content, such as creating an editorial calendar, identifying sources for story ideas, and determining the final approval process. Effective distribution will encompass the readers’ needs and your creativity. A valuable tool in assessing the newsletter’s success is reader feedback. As a marketing tool, the return on your investment can be measured. Above all, a newsletter keeps you motivated to keep learning.

Lewis, Janet L., Michele E. Davis, Linda J. Vetter and Elizabeth G. Frick. STC Proceedings (2000). Presentations>Business Communication


No More Slidesters, Interlude: Making Presentations More Like Posters

Because many researchers use PowerPoint for their talks and lectures, they also tend to use it for every graphic problem, including posters. Predictably, the form of the resulting posters often look like nothing more than a series of ugly PowerPoint slides tacked together. A poster is more like a whiteboard than slides. But because many researchers give more presentations than posters, they’re not used to thinking in terms of a big space, viewed all at once, instead of a series of small spaces, viewed one at a time.

Better Posters (2009). Design>Presentations>Document Design>Posters


No More Slidesters, Part 2: Three Publisher Tips

I have used Microsoft Publisher a lot for posters. I’m going to show three easy things that Publisher does well that are useful when making a conference poster.

Better Posters (2009). Design>Presentations>Document Design>Microsoft Publisher



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