The market for Web-based Training (WBT) products and services is expected to grow from $197 million in 1997 to $5.5 billion in 2002. Many technical communicators and trainers are already interested in creating WBT, but they do not know how to get started. In this session, I will explain the advantages and disadvantages of WBT, when to consider WBT, who is using it—and why, how much it costs to develop WBT, and design issues to consider. I will also share some WBT examples.
The real secret to powerful delivery is a strong, positive, uninterrupted connection with the audience. To build that connection, you first of all need the right attitude. This is a combination of appreciation and respect for your listeners and enthusiasm about getting your message across to them. Now let's look at ways to express that attitude with your body and face.
Do you wish you were a powerful, persuasive presenter? Do you envy people who can address a large audience with casual ease and charm, as though conversing with a few good friends? In this series, I will show you how to turn wish into reality and become one of that select group of exceptional presenters. It's surprisingly simple, as you'll see - and you don't need any special 'natural talent.'
I’m growing tired of presentations that are little more than lectures, so I’m going to experiment with more user-led techniques like this. Unfortunately, available wi fi at chapter meetings or conferences with participants who have computers or mobile data devices is pretty rare. But if you do have the opportunity, definitely try incorporating Twitter, even if only for Q&A at the end of your presentation.
Whether you are making a business presentation or communicating with the media, your most important objective should be to make your point clear and memorable. The following are three simple and effective techniques to make your point clear and create sound bites and quotable statements.
Getting no feedback from your audience is hard. There are two parts to recovering from an experience like this. The first is to examine your thinking around the ‘disaster’. The second is to take active steps to recover from it.
A mentor helps you master the unspoken rules of corporate America. If you are energetic and demonstrate initiative, a mentor welcomes the opportunity to assist your growth. To accomplish your mentoring goals, define what you want to achieve and then select a mentor. A successful mentoring relationship requires nourishing to maintain—you must value your mentor's time and demonstrate appreciation. When you no longer require your mentor's guidance, you can end the mentoring phase of the relationship with honesty and appreciation.
In this paper I describe my experience in taking over the management of an ongoing, complex, constantly changing, multiauthored document. I offer the following rules: 1. Learn all you can about the document before you make any changes. 2. Clean up the old document. 3. Work within the already existing system. 4. Keep records. 5. Change as little as possible.
My newest social media modification is to encourage the attendees to use Twitter for their note taking. As you likely already know, Twitter only allows 140 characters per tweet. That forces note takers to very concisely summarize the content, which is again a benefit. According to researchers, summarization helps boost the retention. And there’s the added benefit of collaboration. Today, audiences want to be part of the presentation; they expect to be able to participate. By encouraging the use of Twitter, participants who want to be part of the conversation can add their own examples, ask questions, or provide links to additional related information.
I still get nervous when I have to present in unfamiliar situations. I’m very used to presenting to small groups of people on a course. That’s my comfort zone. But take me outside of that familiar situation, and I’ll get nervous. If I were to get upset about being nervous, I would make it worse. I don’t fight my nerves, I use them. Here are three specific ways in which you can use your fear of public speaking to make you a better public speaker and presenter.
This presentation describes the standard structure of a lab report and provides a methodology for successfully producing such a report. It includes a description of the generic structure of a report and variations on this theme.
Data General’s R&D organization had developed disparate web sites. It was hard to find relevant information and difficult to know what others were doing. We volunteered to create a unified web presence to solve these problems. Taking initiative while building consensus, we crafted a highly used and highly useful intranet. This paper describes how we did it. Our success allowed us to broaden our department’s scope and change its name from “Documentation” to “Documentation and Web Services.” Our experience shows that documentation departments are well suited to create and maintain intranets, and that documentation professionals have the skills to become content developers or information architects.
Microsoft has set some new standards, but they didn’t make it easy to implement them. You can do everything Microsoft did with the possible exception of having the system take action for the user.
You need not be a programmer to begin producing effective, attractive HTML Help or Webpages. You can use pubiished tempiates andauthonng toois and study an existing page’s HTML code to heb you produce pages whiie you learn. Templates allow you to add your content to existing skeleton pages. You can also use an HTML or HTML Heip authoring tooi to create your help. HTML Heip authoring tools aiiow you to add WinHeip-like functionality and ~eamnce to your HTML Hefppages. Using your browser and a text editoc you can study HTML code frum an existing Webpage. Using these methods, you can learn HTML while already producing effective Heip.
This article revisits three past articles about the implications of hypermedia in the 21st century. Each August, the ACM Journal of Computer Documentation reprints a classic article, book chapter, or report along with several analytical commen- taries and a response by the author of the classic document. In this context, a 'classic' document means one that was published at least five years ago but is no longer in print. It also means one that raises issues of lasting importance to the profession.
We know that testing for usability is an important part of developing and producing usable information. But very often, when push comes to shove, the time that we have allocated in our schedules for usability testing gets used for other, more pressing, activities, and the money we have set aside for testing seems to disappear.
Technical writers can increase their value by having a technical base along with their communication skills. The technical base provides a way to recognize and appreciate d@erent perspectives in an industry collaboration. Misunderstanding or ignorance of differing perspectives can result in serious interpersonal and corporation issues that affect the final product. This presentation describes some of the obstacles encountered by a new technical writer on a software documentation teatn. These obstacles are examined in Iight of technical writing research in an effort to identify possible classroom strategies that might prevent or ease tensions that arise between collaborators with different backgrounds.
Five presentations about supporting research, particularly for junior faculty, within the present funding and support structures offered by academic departments.
Hardware is easy to talk about, test, evaluate, review and sell. Software takes a little more study. Which is why we remain one of the very few imaging publications to review software in any depth. Most people find software is a solid that must be chewed to derive any nutritional benefits. And so they chew and chew and chew. But, no matter how much they chew, the stuff is still pretty hard to swallow.
Rapidly changing processes in internationalization, in emerging technologies, and in instructional delivery systems require program directors and faculty to constantly evaluate and re-evaluate the extent to which they consider these changes in curricula development. This evaluation should not necessarily result in curricula molded in the image of industry, for many changes in technological processes are ephemeral.
Have you been exposed to one or more quality initiatives? Did this exposure leave you with strong but mixed emotional reactions? In a complex environment of organizational risk and change, how do we as communicators do the right thing the right way? Changes are so rapid that before one new vision of what’s right is fully implemented, it seems that another, even better vision comes in to take its place. By using a Japanese model for customer satisfaction, the product information quality initiatives at my company were implemented in three broad areas: quality assurance and control, quality performance and improvement, and quality excitement and planning.
Four technological or organizational barriers interfere with change, each leading to an implementation step. To overcome resistance to change, harness the energy of existing processes rather than trying to fight them.