The next wave in Web site design is persuasive design, designing for persuasion, emotion, and trust. While usability is still a fundamental requirement for effective Web site design, it is no longer enough to design sites that are simply easy to navigate and understand so users can complete transactions. As business mandates for Web site design have grown more strategic, complex, and demanding of accountability, good usability has become the price of competitive entry. So, while usability is important, it is no longer the key differentiator it once was.
Persuasion design embeds various forms of influence and “choice architectures” in products and services to maximize the likelihood of positive behavior change. The challenge for many product designers is that persuasion design can seem full of tricks that diminish the integrity of the designer. But this approach focuses on direct outcomes, not implicit goals as is so often the case with the UCD approach.
Electronic commerce promises to radically transform business. To remain competitive, businesses must address many issues before success can be realized. Key to the success of ecommerce will be the effectiveness of the web design interface interacting with consumers. Our user-centered case study, which received an STC Research Grant last July, evaluates consumer attitudes to the on-line shopping experience by observing this interaction. We measure the rhetorical power of design elements on an e-commerce site by using classical rhetoric as the theoretical framework for analyzing our results. This paper reports the preliminary findings of this research.
To enhance knowledge about computers and credibility, we define key terms relating to computer credibility, synthesize the literature in this domain, and propose three new conceptual frameworks for better understanding the elements of computer credibility. To promote further research, we then offer two perspectives on what computer users evaluate when assessing credibility. We conclude by presenting a set of credibility-related terms that can serve in future research and evaluation endeavors.
Whenever visitors land on your web site, they consciously or subconsciously deal with five issues until they're satisfied, or better yet, delighted. These five issues will either induce the visitor to take the action you want them to take, or a lack of satisfaction may push them to find a competitor. None of these five issues is easy to measure. None has objective factors that are easily influenced. But all are nonetheless key to converting visitors.
An easy way to define persuasive web design is to contrast it with usable design. Usability focuses on giving users the ability to complete a transaction if they so desire. A usable site makes it easy for users to complete transactions, from buying products to convincing users to read featured articles. Unfortunately, having a usable web site is not always enough to convince users to transact. Even if a user can complete a transaction on your site, doesn't mean that they will transact. To be successful, sites must go beyond Usability by focusing on Persuasive Design.
Many design organizations seek to impact strategic decision-making by learning how to speak the language of business. But until they master these new skills, they are likely to be the least qualified people to discuss business strategy at the corporate decision-making table. Yet no one else at the table besides the design team has a complete set of design skills.
The issue of accessible Web sites and legal arguments for providing them has seen much debate over the past eighteen months. In many countries across the world, anti-disability discrimination legislation has provided the acorn of an argument that service providers should provide their Web presence in a form that is accessible to the disabled community. However, like the World Wide Web Consortium’s Web Accessibility Initiative (WAI), and its associated guidelines, the providers, and indeed the designers, of the majority of Web sites have by and large ignored these arguments. However, following a recent case in Australia, there is now a very persuasive legal argument for including Web accessibility in the scope of anti-disability legislation in the UK. It is the purpose of this article to review these arguments, consider their consequences for the Web sites of Higher and Further educational institutions and, finally, to consider how the recent Special Educational Needs and Disability Act 2001 might extend these duties further.
This interactive article presents results of a study examining two questions: (1) What are the material contexts in which students will need to learn critical and functional literacies of multimedia technology? and (2) What general principles of practice from emerging multimodal composing tools can be brought into the classroom to teach the effective creation of multimodal texts? Camtasia captures of student Flash essays and commercial web sites are used to discuss the shape of a functional multimedia literacy.
Persuasion in design is often regarded as a subset of UX, but it goes beyond UX and the mechanics of traditional usability. It’s about understanding the emotions that influence people’s behavior and decision-making, and then acting on that information to design compelling user interactions. Persuasive design applies psychological principles of influence, decision-making in a consumer context, engagement strategy, and social psychology to every stage of the design process, and it identifies potential barriers and emotional triggers to elicit the desired actions.
How do you make decisions? If you’re like most people, you’ll probably answer that you pride yourself on weighing the pros and cons of a situation carefully and then make a decision based on logic. You know that other people have weak personalities and are easily swayed by their emotions, but this rarely happens to you. You’ve just experienced the fundamental attribution error — the tendency to believe that other people’s behaviour is due to their personality whereas our behaviour is due to external circumstances. biases like these play a significant role in the way we make decisions so it’s not surprising that people are now examining these biases to see how to exploit them in the design of web sites.
The best constructions out there do more than just arrange space so you can figure out where you can go; they are built to help you go where you need to go--as that is understood both by you and the architect--in a way that appeals and delights.
Kristina finds out what “persuasive content” means when Colleen Jones patiently explains it to her. Colleen is the author of “Clout: The Art and Science of Persuasive Content”, a founding principal of Content Science, a participant of the 2009 Content Strategy Consortium, and co-founder of one of the first Content Strategy Meetups in the world.
The aim of the Persuasive Design group on LinkedIn is to connect people that are interested in Persuasive Design across both industry and academia. Once or twice a year mails are send about conferences or events that might be of interest to persuasive designers.
Changing people's attitudes and behaviors for the good could help us to make this world a better place. And turning this world into a better one is one of the key drivers for most of the usability people I know. Most of them don't advocate usability for the money; they want to help make things and consequently life easier.
Recently I attended a great presentation by Spencer Gerrol (Human Factors International) in Atlanta entitled “Beyond Usability: The Science of Persuasive Design”. Gerrol discussed how important it is to not only make our websites easy to use, but to make people want to use them. He then discussed 6 key principles we can use to persuade our customers as well as some important persuasion tactics to keep in mind. The presentation began with a brief discussion of the difference between usability and persuasion.
We love stories, recognise patterns in fractions of a second and have a set of highly developed social behaviours. In "Persuasive Design" Mike will be running through a collection of these hard-wired influence points and exploring how they can be used in the design of products, interfaces and experiences.
Persuasive navigation is navigation that persuades a user to do something. That something can be anything that you want the user to do—buy a product, sign up for a newsletter, or download a game. By understanding user needs and matching them up with business goals, you can persuade users to go where you want them to go, making them happy at the same time.
There was $3 billion [USD] lost on the Web last year because of poor design—sites not realizing that if they just make it easier for the consumer to buy, they'll make more sales'. James Daly, editor-in-chief of Business 2.0, echoed a similar view: 'Design is the channel for bringing a new spirit into an online shop ... creative, customer-centric, humanizing design will ultimately distinguish the winners from the losers.' Because the computer interface is often the only contact the customer has with an online company, good Web design is undoubtedly key to a company's success.
The traditional design of presentation slides calls for a phrase headline supported by a bulleted list. Recently, many critics have challenged the effectiveness of this design. This article argues for a significantly different design that offers numerous advantages in most communication contexts but that is particularly well suited to technical presentations. Originating at Lawrence Livermore National Laboratory and refined in more than 400 critique sessions at Virginia Tech, this alternative design is characterized by a succinct sentence headline supported by visual evidence. What distinguishes this design from other visual -evidence designs are its specific layout and typography guidelines, which were chosen to make the communication efficient, memorable, and persuasive. Although more difficult to construct than the traditional design, the alternative design shows much promise as a more effective means of conveying technical information to various audiences. This article outlines the key advantages and challenges of using this design, and concludes by assessing attempts to disseminate this design through lectures, workshops, and the Web.
In many of my columns, I have touted the importance of persuasive, or influential, content and shared relevant theories and arguments, sprinkling in some practical tips and examples along the way. This column brings together a collection of practical tips, or recipes, for persuasive content.
Findable. Scannable. Readable. Concise. Layered. We know much these days about how to make Web content usable--thanks to experts such as Robert Horn, Jakob Nielsen, Ginny Redish, and Gerry McGovern. What we don't understand as well, however, is how to make content win users over to take the actions we want them to take or have the perceptions we want them to have. We don't understand how to make Web content both usable and persuasive. I, by no means, intend to imply that we should sacrifice the usability of content to make it more persuasive. Truly winning content must be both.
Wiggly, distracting, or poorly placed ads irritate users. Worse, they teach site visitors to ignore whole sections of layout. Yet some online ads work. They capture visitors visually, and present an engaging hook. They get visitors to click. Even, at times, from the home page. So what's the difference?