Project Management is the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives.
#29158
This article presents a qualitative text analysis of persuasive documents written by a major U.S. airline in a 2004 counter-campaign against the Teamsters union. The methodology for this study is based on Stephen Toulmin's argument model, including his "double triad" and his interpretation of artistic proofs, which parallel the three classical rhetorical appeals. Actual corporate documents are featured in this article, supported by content from management conference calls that were attended by the researchers. The article concludes with implications for teaching and research in the field of technical and professional communication.
Ortiz, Lorelei A. and Julie Dyke Ford. Journal of Technical Writing and Communication (2007). Articles>Business Communication>Management>Workplace
#10834
Choosing and Using a Technical Writer
Offers advice for anyone looking to hire a technical writer on choosing a writer and using a writer.
Weber, Jean Hollis. Business Consulting News (1997). Careers>Advice>Management
#22094
Choosing the Right CMS Authoring Tools
There is no single best authoring environment provided by a content management system. Instead, the authoring tools must be matched to the job at hand to ensure they are easy and efficient to use.
Robertson, James. Step Two (2003). Articles>Content Management>Single Sourcing
#31406
Choosing the Right Metrics to Benchmark
The assumption that financial analysts make is that low numbers on efficiency (communicators per employee, for example) would be better than high numbers. Unfortunately, that doesn't take into account that low-cost communication may have low impact on the bottom line. If your organization wants to track communication efficiency metrics, then I'd suggest tracking effectiveness measures as well.
Sinickas, Angela D. Sinickas Communications (1999). Articles>Management>Communication>Assessment
#28783
Chris Thompson on Searching for a Content Management System
Thompson talks about his search for the right content management system. He talks about the importance of content reuse across an entire system and having a workflow for editing, reviews, and translation. He discusses AuthorIT as a possible CMS solution. He also gives tips for talking with CMS vendors without being suckered in.
Thompson, Chris and Tom H. Johnson. Tech Writer Voices (2007). Articles>Interviews>Content Management>Podcasts
#28599
A CIO's Playbook for Adopting the Scrum Method of Achieving Software Agility 
Scrum is a proven, Agile software management method that has been widely adopted by organizations seeking to reliably deliver higher quality software. Scrum is a simple process: it has a small set of interrelated practices and rules, is not overly prescriptive, can be learned quickly and produces productivity gains almost immediately.
Schwaber, Ken, Dean Leffingwell and Hubert Smits. Rally Software Development (2007). Articles>Project Management>Agile>Scrum
#28612
A CIO's Playbook for Adopting the Scrum Method of Achieving Software Agility 
Provides a brief overview of the Scrum method as well as 'playbook' of guidelines and tactics for enterprise-wide adoption of Scrum.
Schwaber, Ken, Dean Leffingwell and Hubert Smits. Rally Software Development (2006). Articles>Project Management>Agile>Scrum
#27563
CIO's Playbook for Adopting the Scrum Method of Achieving Software Agility
The authors of this whitepaper have helped many hundreds of teams adopt Scrum. Here they share how CIOs can implement Scrum on an organization-wide basis - the challenges they will face as well as the rewards - and provides a playbook for adopting Scrum in enterprises where software, and lots of it, is the key to competitive success in the marketplace.
Leffingwell, Dean and Hubert Smits. Rally Software Development (2005). Careers>Management>Agile>Scrum
#10889
Recently, on several well-known community and personal sites, familiar cries were heard: 'A is a sellout. B, C, and D are much better than X, Y, and Z. N, O, and P are overrated, back-scratching link whores.' The web design community goes through this kind of self-examination every three months. Under the banner of honest criticism, names are named, guesses about motivation are sketched, and sometimes entire bodies of work are dismissed. Useful and reasonable criticism is often advanced in these debates. But too frequently it is overshadowed by those with the loudest voices, whose anger can sound like passionate truth to those who've nurtured similar thoughts but been afraid to express them publicly. Undoubtedly some people sell out, some are overrated, and some use links merely to advance their careers or promote their friends. But even when the accused are guilty as charged, the accusations change nothing—they simply create turmoil.
Zeldman, Jeffrey. List Apart, A (2001). Articles>Content Management
#26352
Clean URLs for a Better Search Engine Ranking
Search engines are often key to the successful promotion and running of your website. Read more on how clean URLs can influence your ranking and how clean URLs can be achieved for dynamic applications.
Opitz, Pascal. Content with Style (2005). Articles>Computing>Content Management>Search Engine Optimization
#28801
Closing the Content Gap: Converging Authoring and Translation
As companies strive to improve themselves by rethinking their global content strategies and redesigning these for the new world of continuous and multilingual deployment, they must unify their authoring and translation processes--not an easy task. Fenstermacher explains why authors and translators should work to close the content gap that often exists.
Fenstermacher, Hans E. Intercom (2007). Articles>Content Management>Translation>Localization
#27991
CM Professionals 2005 Spring Summit: A Case Study in Event Planning and Informal Content Reuse
This case study (which contains a complete set of model content) describes the processes of content creation, content management (CM), and event coordination used to plan and implement a professional meeting held in April 2005.
van Raaphorst, Anna. VR Communications (2005). Articles>Content Management>Case Studies
#27455
CM Professionals Resource Library
The Resource Library aims to provide a single comprehensive collection of content management related information.
Content Management Professionals. Resources>Directories>Content Management
#27992
A state-of-the-art knowledge base with a user-controlled faceted classification scheme. Most web directories (DMOZ ODP, Google, Yahoo) hard wire their category hierarchy. Here you can select the facet you want at the top of the hierarchy, then another facet for the next layer in the hierarchy, etc. A do-it-yourself taxonomy of content management systems.
Doyle, Bob. CMS Review (2003). Resources>Directories>Content Management
#27375
This site is provided as a community service to everyone interested in looking for a means to manage web site content. Here you can discuss, rate, and compare the various systems available on the market today.
CMS Matrix. Resources>Content Management>Software>Assessment
#22443
CMS Wiki is a knowledge base for Content Management.
CMS Wiki. Resources>Content Management>Information Design>Content Strategy
#22779
El portal de referencia en español sobre el Enterprise Content Management y el Business Intelligence.
CMS-Spain. (Spanish) Resources>Directories>Content Management
#21791
CMSWatch.com provides information, trends, opinion, and analysis about Web Content Management (WCM) solutions. The site also includes information and commentary about related technologies, such as XML, digital asset management, and content syndication.
#25745
CMSwire is a web magazine dedicated to all things content management.
#20840
Coach Your Staff to Better Performance 
Use coaching techniques to help employees reach more ambitious goals, faster and easier, or overcome performance problems. The coaching model is both an attitude and a way of communicating. Use coaching techniques to inspire and motivate people to accomplish more, with less stress and greater satisfaction. A coaching relationship supports the self-worth of each individual and provides a range of benefits to an organization. Coaching empowers others to seek and deliver their best.
Agnew, Beth. STC Proceedings (2003). Careers>Management>TC
#19891
Collaborating in Project Management, Long-Distance
From early 1993 through July of 1994, three STC chapters jointly managed a research project on Technical Communication in Western Canada. Based in Winnipeg, Calgary and Vancouver, the managers were thousands of miles apart, relative strangers and simultaneously engaged in running their own businesses. In this volunteer assignment, they involved committees within their own chapters. As team building and collaborative arrangements become more prevalent in technical communications projects, it can be instructive to look at how such a farflung research project fared. We will relate this experience briefly to some research results reported in Technical Communication.
Jones, Sheila C. STC Proceedings (1995). Articles>Project Management>TC>Collaboration
#20314
Collaborating with Tools for Single-Sourcing 
A discussion of single-sourcing using FrameMaker and WebWorks Publisher.
Bhatia, Neeraj and Frederick Menezes. STC India (2001). Articles>Content Management>Single Sourcing>Adobe FrameMaker
#25827
Collaborative Content Management
However content is often created by authors working in isolation from other authors within the organization. Walls are erected among content areas and even within content areas, which leads to content being created, and recreated, and recreated, often with changes or differences at each iteration. This results in inconsistent information, duplication of effort, and increased costs.
Rockley, Ann and David Coleman. Collaborative Strategies (2003). Articles>Content Management
#24999
Collaborative Document Editing with svk
Say you have a document that needs to be presented in two languages and you are the translator. While the translation is in progress, someone revises the original master document. This means you now might be working with an outdated paragraph or one no longer present in the master version. This article tries to map this problem to parallel development, which version control systems solve with the branch and merge model. You will also see how svk helps you maintain translated documents easily.
Kao, Chia-liang. O'Reilly and Associates (2004). Articles>Content Management>Collaboration>Writing
#14538
Collaborative Writing In Segmentalist Organizations: Commitments For Team Success
Many large, hierarchical organizations are segmentalist in their approach to management. Nonetheless, such organizations are capable of supporting integrated, team approaches to particular types of communication problems. For such approaches to be successful, however, there must be strong managerial commitments to team support. This paper discusses how committed leadership, specific production guidelines, and empowerment enhanced the activities of an Air Force writing team assembled to help revise and edit Air Force Policy Directives containing corporate level guidance on a variety of topics.
Rice, Rodney P. and James Waller. STC Proceedings (1994). Presentations>Management>Collaboration
