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Knowledge Management ('KM') comprises a range of practices used by organisations to identify, create, represent, and distribute knowledge. Knowledge Management programs are typically tied to organisational objectives such as improved performance, competitive advantage, innovation, developmental processes, lessons learnt transfer (for example between projects) and the general development of collaborative practices.
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Wikipedia (2006). (Hebrew) Articles>Content Management
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随着数字产品产量的激增，包括了电脑、桌面应用程序、基于网络的应用程序，另外还有移动及嵌入式装置等等，用户对这些产品的用户体验(UX – User Experience)的质量决定了它们的成功与否。想要对非技术性的用户打造一个具有生命力，娱乐性及商业性的应用程序，一个简单易用的界面更是必不可少的。
Ashley, Jeremy and Kristin Desmond. uiGarden (2005). (Chinese) Design>User Centered Design>Project Management>User Experience
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Accomplishing Knowledge: A Framework for Investigating Knowing in Organizations 
This article proposes a shift in how researchers study knowledge and knowing in organizations. Responding to a pronounced lack of methodological guidance from existing research, this work develops a framework for analyzing situated organizational problem solving. This framework, rooted in social practice theory, focuses on communicative knowledge-accomplishing activities, which frame and respond to various problematic situations. Vignettes drawn from a call center demonstrate the value of the framework, which can advance practice-oriented research on knowledge and knowing by helping it break with dubious assumptions about knowledge homogeneity within groups, examine knowing as instrumental action and involvement in a struggle over meaning, and display how patterns of knowledge-accomplishing activities can generate unintended organizational consequences.
Kuhn, Timothy and Michele H. Jackson. Management Communication Quarterly (2008). Articles>Knowledge Management>Organizational Communication
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ACT NOW: A Six-Step Crisis Communication Strategy 
Because a crisis by nature catches people unprepared, every organization must have a crisis communication strategy firmly in place to guide those involved through the rough, uncharted waters. An effective strategy is a what I call A-C-T N-O-W: (1) Anticipate disaster before a crisis, using risk management techniques. (2) Care about people affected. (3) Tell what you know immediately. (4) Note your next steps. (5) Offer help to reinforcements. (5) Write press kits and other pieces of public information. Since crisis mismanagement can lead to the end of the company, effective preparation for a crisis may well save your company’s life.
Reimold, Cheryl. STC Proceedings (1995). Presentations>Management>Risk Communication>Crisis Communication
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Adapting to Scrum: Challenges and Strategies
Read about some of the challenges facing technical writers who create product documentation in a Scrum environment, as well as strategies for confronting these challenges.
Sigman, Christine M. Intercom (2007). Articles>Project Management>Agile>Scrum
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Add Functionality to Quick, Easy Site Deployment
More than a Web content management system, Octigon President James Smith calls Octane8 a deployment platform. What exactly can you deploy with Octane8? To name a few: public Internet sites, private intranet and extranet sites; sites for the group you'll be collaborating with for the next two weeks; sites with pages that sell; and sites with pages that inform.
Pastore, Michael. Intranet Journal (2003). Design>Content Management>Web Design
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Advanced Content Development for the WWW 
Advanced Content Development for the World Wide Web is a course for people who wish to explore concepts of content development and management in greater depth than is usually possible in an introductory course. This course is designed to give you a chance to analyze and experience creating effective content for the web.
Hart-Davidson, William. Michigan State University (2003). Academic>Courses>Content Management
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Advertisers are Missing the Internet Connection, OPA Report Reveals
According to a June 2006 study conducted on behalf of the Online Publishers Association (OPA) by the Center for Media Design at Ball State University, advertising dollars aren't keeping up with skyrocketing consumer web demand.
Dye, Jessica. EContent (2006). Articles>Content Management>Marketing
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Advice for New Managers: Part 1
The central mistake new managers make is egoism. On the surface, the change is all about you: you’ve been promoted, you have a new job title, you have a new office. Perhaps you’ve been waiting for this change for some time, while watching peers or friends get promotions, and now finally you feel you’ve received the respect you’ve earned.
Berkun, Scott. ScottBerkun.com (2006). Articles>Management>Collaboration
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I have seen the future and it works. We have just finished our first single-sourcing project using mif2go to convert FrameMaker source files to HTML Help *.chm files. These files are also the source of our printed user guide AND a hyperlinked PDF of the user guide placed on the distribution CD. There was considerable once-off pain setting up conversion templates (including CSS files) and conversion options but our next project will be much faster. The converted files DO NOT require ANY hand tweaking -- we just hand over to the release people to put the *.chm file on the installer CD. Our testing and support people are rapt, and consider the new help far better than the old help. An outsider would have no inkling that the help was produced in this way.
Finger, Hedley. InFrame (2002). Articles>Content Management>Single Sourcing
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Afraid to Measure: The State of Communications Accountability
With all the emphasis on ROI of public relations in the so-called 'marketing mix' to increase sales, the communications goals of most leaders and communicators go far beyond public relations ROI connected to sales.
Journal of Leadership Communication Counsel (2007). Articles>Management>Communication>Business Communication
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After the CMS Implementation Project
Much effort is focused, on the selection and subsequent implementation of a content management system (CMS). While it is obviously vital to ensure that the initial implementation project is successful, this is only the beginning of an ongoing commitment to growing and enhancing the use of content management throughout the organisation.
Robertson, James. CM Briefing (2004). Articles>Content Management>Project Management>Workflow
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The purpose of this article is to define a set of ideal practices for an agile software development project.
McLennan, Liam. Code Project, The (2006). Articles>Project Management>Agile
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Agile Project Management - Reliable Innovation
This webinar discusses how Agile Project Management (APM) excels on projects in which new, risky technologies are incorporated; requirements are volatile and evolve; time-to-market is critical; and high quality must be maintained.
Highsmith, Jim. Rally Software Development (2005). Presentations>Project Management>Agile
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Agile methodologies have had a lot of press in recent years. To listen to some people, agile methodologies are the answer to all the ailments that have ever plagued software development from the beginning of the computer age. But what are they, really? And do they really deliver on that promise? The answer is: (drumroll, please) it depends.
Little, Karen. BA Collective (2007). Articles>Project Management>Agile>Methods
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The Agile/Waterfall Cooperative
In this tutorial, attendees will learn to factor their company's business needs into their existing Agile procedures, and management will learn how to begin the investigative work of determining how to streamline these requirements and activities so that they don't hamper the project.
Sliger, Michele. Rally Software Development (2006). Presentations>Project Management>Agile
#27044
If a modern day Rip van Winkle woke up after just a year's sleep, he would be stunned by the buzz around Ajax today. Technology is moving very quickly in this space and whether you are a web author, a CMS developer, or a regular web user, Ajax will make some exciting changes to your world.
Downes, Jonathan and Joe Walker. CMSwatch (2006). Articles>Content Management>Web Design>Ajax
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Alternative Ways to Measure the Effectiveness of Your Publications
If you want to go beyond the usual limits of a traditional readership survey that tells you how well received a publication is, first clarify your objectives. Then you might include additional "impact" questions on your next survey, conduct in-depth focus groups with readers, and conduct some objective, "audience-free" measurements of the publication to see how well those objectives were met.
Sinickas, Angela D. Sinickas Communications (1998). Articles>Management>Communication>Assessment
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By anticipating failures, and designing backup plans, you can minimize the impact of unexpected problems on the user.
Anderson, Gretchen. Cooper Interaction Design (2001). Design>Project Management>Planning
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An Overview of Single Sourcing with an XML Content Management System
Creating an XML-based Content Management System to single-source technical publications is as simple as 1 - 2 - 3. OK, maybe it isn't quite that easy, but this article discusses how it can be done.
Sapir, Rick. KeyContent.org (2004). Articles>Content Management>Documentation>XML
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This article identifies and assesses the effectiveness of communicating expectations, listening, delegating, and providing feedback in relation to the Hersey-Blanchard Situational Leadership model. It reviews the correlation between task versus relationship behavior that forms the basis of the Situational Leadership model. Then the article summarizes information found in literature on effective techniques for the four skills stated above. As these techniques are identified, they are discussed in relation to their effective use in the Situational Leadership model. To understand the application of the model in businesses and its impact on managers communication effectiveness, we conducted a study of an operational department of a Fortune 500 financial services company. The results and content analysis of a survey we administered by random selection of the managers in this department indicate that successful use of the Situational Leadership model relies on effectiveness in four communication components: communicating expectations, listening, delegating, and providing feedback. Finally, we recommend areas of future research such as comparison analysis of surveys, interviews, and focus groups with subordinates of managers who have been trained on the Situational Leadership model and those who have not.
Brown, Nicole A. and Randolph T. Barker. Journal of Technical Writing and Communication (2001). Articles>Business Communication>Management
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An information architecture analysis of top business analysts' web sites.
Fox, Chiara and Keith Instone. Argus Center (2001). Articles>Content Management
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Ann Rockley on the Rockley Group Blog and a New CMS Report
Ann Rockley shares information about an upcoming report on component content management systems her group will be releasing this summer. She also says the Rockley Group is launching a blog to provide quicker information to users in a more interactive way. She talks about the growing presence companies have in the blogosphere, and why they chose WordPress as their blogging tool.
Rockley, Ann and Tom H. Johnson. Tech Writer Voices (2007). Articles>Interviews>Content Management>Podcasts
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Applying "Mass Customisation" Manufacturing Principles to Solve Technical Communication Problems
This article discusses how organisations can resolve the conflict between the need to produce bespoke, customer-specific, technical communication and the need to re-use as much information as possible. It begins with a description of the conflict and resulting trade-off and then compares it to the field of manufacturing, which has found ways to deal with a similar issue. Universal information modules are introduced as the solution - these allow the manufacturing principle of mass customization to be applied to technical communication. The article ends by outlining the requirements needed for supporting tools in order to adopt this solution.
Rombauts, Yves. Cherryleaf (2005). Articles>Content Management
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Architects of Knowledge: An Emerging Hybrid Profession for Educational Communications
Knowledge architecture is a nascent, hybrid field with significant potential as an innovative, cross-disciplinary design profession for 'value-added' technical communications and instructional technology. However, the emergence of a comprehensive, coherent, grounded theory and a corresponding problem-oriented, practice-based curriculum is progressing slowly. By contrast, other professional specialties for information architects, multi-media designers and software interface designers are better established. Scholars and practioners interested in fostering the development of knowledge architecture as a legitimate and evolving profession are at the forefront in defining the essential performance skills and academic training needed in the core subfields of information design, interactivity design, media design, and instructional design.
Lasnik, Vincent E. STC Proceedings (2003). Articles>Information Design>Knowledge Management
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