Intranets are private computer networks that use Internet protocols to securely share part of an organization's information or operations exclusively with its employees. Sometimes the term refers only to an internal website; sometimes other Internet protocols are used as well, such as FTP.
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Social Networking on Intranets
Community features are spreading from "Web 2.0" to "Enterprise 2.0." Research across 14 companies found that many are making productive use of social intranet features.
Nielsen, Jakob. Alertbox (2009). Articles>Web Design>Intranets>Social Networking
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Communities of Practice: Optimizing Internal Knowledge Sharing
The key to intranet success is to provide value to employees and give them a reason to visit the site repeatedly. One of the primary ways to achieve this is to connect employees with the people and groups with whom they need to collaborate. Workgroups, or communities of practice, provide the basis for a living, growing, vibrant space in which people can access the information they need, share best practices, and contribute to a shared knowledge base. This article discusses the role of communities of practice within organizations and provides a framework for planning research and design activities to maximize their effectiveness.
Hawley, Michael. UXmatters (2009). Articles>Knowledge Management>Intranets>Organizational Communication
