A directory of resources inthe field of technical communication.


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After Hypertext

The final decade of the last century witnessed the dramatic rise of hypertext as a literary, technical, social, and intellectual phenomenon. Today, despite the fact that hypertext provides the conceptual underpinnings for the World Wide Web (among other things), 'hypertext' remains a relatively peripheral term. In this talk, I'll track some of the ways that 'hypertext' has been articulated during the last five decades, describing how the social construction of hypertext inscribed the technology(ies) in limiting and ultimately self-defeating ways. I'll then attempt to track (and construct) some possible futures for a dramatically redefined hypertext, one constructed as an 'ethic of reference' within and among social communities rather than a technical practice.

Johnson-Eilola, Johndan. Clarkson University (2001). Articles>Information Design>Hypertext


Applying Hypertext and Hypermedia to Scholarly Journals Enables Both Product and Process Innovation   (peer-reviewed)

Early uses of hypertext technologies were associated with scholarly communication. New electronic-only journals have been quick to adopt hypertext/hypermedia technologies. Existing print journals have also started to adopt such technologies as they make the transition to parallel delivery. The widespread uptake of the World Wide Web has enabled journals to improve, enhance and transform what they do. This paper surveys these developments and places them in context.

Treloar, Andrew E. ACM Computing Surveys (1999). Articles>Publishing>Hypertext


Authors Can’t Be Sued For Linking To Libelous Material

Hyperlinking is fundamental to how information spreads on the web—it’s the reason why traffic spikes on some sites and also explains why false information can funnel outward so quickly. One question that publishers and lawyers have long wrestled with is whether sites are legally liable for the accuracy of material they link out to. In a major ruling today, a court offered an answer to that. Authors should not be held liable for providing links to websites that contain defamatory material, according to the Supreme Court of Canada.

Roberts, Jeff. PaidContent.org (2011). Articles>Legal>Hypertext>Canada


Avoid Within-Page Links

On the Web, users have a clear mental model for a hypertext link: it should bring up a new page. Within-page links violate this model and thus cause confusion.

Nielsen, Jakob. Alertbox (2006). Design>Web Design>Hypertext


BlockShopper v. Jones Day: The Right of Web Sites to Link

Cases that have addressed links and copyright dealt with the permissibility of "deep linking"—linking to a page other than the home page—which, of course, is indeed permitted. Ticketmaster famously lost a lawsuit against Tickets.com about just this. But that case was about copyright infringement; by making a trademark claim instead, Jones Day opened up another legal avenue.

Davis, Wendy. Slate (2009). Articles>Web Design>Legal>Hypertext


A Body of Criticism   (peer-reviewed)

The nature of hypertext challenges many underlying assumptions for traditional literary critics. Literary critics frequently like to think that they have objectively looked at the lexias of the work, thoughtfully considered them, and constructed a solid interpretation or analysis of the work based on those lexia. Hypertext, however, presents the possibility that two critics who are reading the same work may have differing sets of lexia from which to work. Thus, even if critics objectively consider the lexia before them, they cannot free themselves from the subjectivity of the reading performance that made those lexia (and not others) appear. This raises the concern that, if hypertext critics can only present subjective views of the text, there may be little or no benefit to reading or writing those critiques.

Higgason, Richard E. Journal of Digital Information (2003). Articles>Information Design>Hypertext>Theory


Building Hypermedia Information Systems That Work   (PDF)

The trend to online delivery of information means new challenges for developers. New skills must be learned. Developing a hypermedia information delivery system. Five steps are critical to the conversion process: (I) Determine spectjic system requirements. (2) Create a pzoject team with clearly assigned roles. (3) Develop an implementation plan. (4) Implement the Plan. (5) Update and maintain the system.

Williams, Travis W. and Stacey D. Hatley. STC Proceedings (1997). Design>Web Design>Hypertext


De Dustin  (link broken)   (peer-reviewed)

It's a bad line can you get pregnant during clomid challenge test San Francisco 49ers' Vernon Davis (left) endures a jarring hit by Seattle Seahawks' Kam Chancellor during a game in December. Dwayne Bray, a a senior coordinating producer for ESPN, defended the network's coverage of violence in the sport during a panel promoting the upcoming investigative special, "League of Denial: The NFL's Concussion Crisis."

Dustin. Juicy Studio (1985). Design>Web Design>CSS>Hypertext


Clarifying the Real Goals of Hypertext

Hypertext should be seen as augmenting the existing techniques of structure and navigation, not as superceding and replacing them.

Hoffman, Michael. Hypertext Navigation. Articles>Information Design>Hypertext


Common Ways Links Fail Users

I’ve thought of a few ways that links can fail users. By preventing these sorts of things (which admittedly, aren’t all that easy to prevent) we can design better links with the hopes of attaining that place where users never get lost.

Porter, Joshua. Bokardo (2008). Articles>Web Design>Usability>Hypertext


Company Name First in Microcontent? Sometimes!

Typically, you should deemphasize your company's name in links, but a new guideline recommends frontloading the name for search engine links under certain conditions.

Nielsen, Jakob. Alertbox (2008). Articles>Web Design>Writing>Hypertext


Constructing the Flattened Self: After Postmodernism in Computer Interfaces   (PowerPoint)

Since this is going to be a wild ride across a some disciplines that don’t normally talk to each other, let me start with a short, structural overview to get everyone situated. I’m going to begin by defining some terms. They’re all relatively simple, common terms, but I’m going to attempt to bring them together in a particular configuration; in order for that configuration to make sense, I need to settle on some loose definitions and, at the same time, make the terms relevant to our discussion. Next--and this is probably the bulk of the talk--I’ll be outlining a geneaology of work, particularly as it relates to interface design. In this history, I’m interested in understanding, from a critical perspective, what happens to work as it increasingly takes place within the computer interface. I’ll say here that the end of this history is where the terms “postmodernism,” “work,” and “interface” come together. Finally, I’ll offer some suggestions—and examples—of ways that we -- as teachers, researchers, designers, communicators -- can begin to deal productively with some of the problems I see with how interfaces are currently being designed and used.

Johnson-Eilola, Johndan. Clarkson University (2000). Articles>Information Design>Hypertext>Theory


Contextual Navigation Aids for Two World Wide Web Systems   (PDF)

In spite of the radical enhancement of Web technologies, many users still continue to experience severe difficulties in navigating Web systems. One way to reduce the navigation difficulties is to provide context information that explains the current situation of Web users. In this study, we empirically examined the effects of 2 types of context information, structural and temporal context. In the experiment, we evaluated the effectiveness of the contextual navigation aids in 2 different types of Web systems, an electronic commerce system that has a well-defined structure and a content dissemination system that has an ill-defined structure. In our experiment, participants answered a set of postquestionnaires after performing several searching and browsing tasks. The results of the experiment reveal that the 2 types of contextual navigation aids significantly improved the performance of the given tasks regardless of different Web systems and different task types. Moreover, context information changed the users’ navigation patterns and increased their subjective convenience of navigation. This study concludes with implications for understanding the users’ searching and browsing patterns and for developing effective navigation systems.

Park, Joonah and Jinwoo Kim. Yonsei University (2000). Design>User Interface>Hypertext


The Mark   (peer-reviewed)   (members only)

Z8KrjG http://www.FyLitCl7Pf7kjQdDUOLQOuaxTXbj5iNG.com

Mark. Technical Communication Online (1985). Design>Information Design>Hypertext>Multimedia


Converting Legacy Documents to Hypertext

When I first came to Boeing, my workgroup delivered documents (stored either in Microsoft Word or XyWrite) in hardcopy format. As more modern document delivery options were made available to us, I convinced the customers, development staff and the management to adopt these new technologies to make documentation maintenance and delivery easier. I also converted over 1000 pages of documentation (such as language reference manuals, quick reference guides, installation guides and user guides) from strict text formatting to hypertext. This chapter will share what I learned with you. Here are some guidelines I recommend you follow when you begin to convert your paper-based documents to hypertext. Each guideline will be expounded later in this chapter.

EServer (2001). Design>Information Design>Hypertext>Case Studies


Cooperative Effort in Producing Paper and Hypertext Documentation   (PDF)

Using hypertext and paper creates a successful trip for the user of an interactive, mainframe software system. Building integrated, complementary documentation requires thoughtful planning, careful organization, and skillful implementation. The resulting product needs the cooperation of the entire team.

Bibus, Connie M. 'C.J.', Patricia J. Bishop, Mary Ann Clark and Deirdre A. Murr. STC Proceedings (1994). Articles>Documentation>Hypertext


Creating User-Friendly Links  (link broken)

Google returns well over 15 million search results to the technical question of how to code hyperlinks in HTML. However, a question on how link texts should be formulated, so that the reader can understand them clearly, fetches only a handful of usable tips. Even most style guides and authoring guidelines are reticent on this topic. In this article you will find tips on this rarely dealt with, though important subject for Technical Communicators.

Achtelig, Marc. indoition engineering (2005). Articles>Writing>Document Design>Hypertext


Critical Elements in the Design of Help and Hypertext Systems   (PDF)

The demand for help and hypertext systems has created a problem for many documentation departments, particularly those in smaller companies and inexperienced in creating these forms of online documentation. The scarcity of existing literature compounds this problem. This document provides writers in small companies with limited resources some suggestions to facilitate hypertext project management, planning, design, editing, and usability testing. Also discussed is how to select a hypertext package.

Wasserman, David C. STC Proceedings (1993). Articles>Documentation>Hypertext>Help


Datacloud: Expanding the Roles and Locations of Information   (PDF)

This presentation traces the locations and roles of computer documentation over the latter half of the 20th century in order to construct a model of information/knowledge space as it relates to different forms of work. The paper then provides suggestions about future forms of documentation and interface based on ethnographic research of workers in recently emerging forms of work, including nonlinear audio/video production and videogame playing. The final section of the paper provides concrete suggestions about forms of documentation and interface that will be required to support these new forms of work.

Johnson-Eilola, Johndan. Clarkson University (2001). Articles>Information Design>Hypertext


Deep Linking: An Ethical and Legal Analysis   (PDF)   (peer-reviewed)   (members only)

Deep linking, the practice of linking to a subsidiary page rather than the home page of another organization’s website, is the subject of considerable controversy. In several recent lawsuits, plaintiffs have alleged violations of copyright, trademark, and commercial laws. In this article, I review the legal and ethical issues regarding deep linking and comment on how the ethical conflict between rights and utility motivates the controversy. I conclude that protecting site owners’ rights to control deep linking to their sites is a stronger value than enhancing the utility of the Web for users by allowing completely unrestricted deep linking. Finally, I recommend a collection of resources for Web developers interested in staying current with the evolving controversy.

Markel, Mike. IEEE Transactions on Professional Communication (2002). Design>Web Design>Hypertext


Defining The Control Level When Designing Hypermedia Training   (PDF)

Before coding any part of a hypermedia computer-based training (CBT) system, designers need to decide how much control their users should have over their individual paths through the system. Designers can choose from three different levels of control within a hypermedia CBT system: complete computer control, complete user control, and adaptive computer control. Each level of control is suited to different types of audiences and system goals. Current research provides some guidelines for designers—showing which types of audiences and system goals are suited to which methods of control.

Weise Moeller, Elizabeth A. STC Proceedings (1994). Presentations>Information Design>Hypertext


Designing a Hypermedia Program: Early Planning Stages   (PDF)

The personal computer has had a significant impact on the delivery of educational material. Hypermedia systems give students the ability to explore concepts in innovative ways. Unfortunately, it appears that many hypermedia designers have ignored the critical early planning stages. This paper provides an overview of three of those planning stages: audience analysis, system goals analysis, and control analysis.

Weise Moeller, Elizabeth A. STC Proceedings (1995). Articles>Information Design>Hypertext


Designing with the Mind in Mind

The more structured and terse the presentation of information, the more quickly and easily people can scan and comprehend it. Wordy, repetitive links slow users down and “bury” the important words they need to see.

Johnson, Jeff. UXmatters (2010). Articles>Usability>Hypertext>Cognitive Psychology


Diseño Hipermedia Centrado en el Usuario

La hipermedia surge como resultado de la fusión de dos tecnologías, el hipertexto y la multimedia. El hipertexto es la organización de una determinada información en diferentes nodos, conectados entre sí a través de enlaces. Los nodos pueden contener sub-elementos con entidad propia. Un hiperdocumento estaría formado por un conjunto de nodos conectados y relacionados temática y estructuralmente. La tecnología multimedia es la que permite integrar diferentes medios (sonido, imágenes, secuencias...) en una misma presentación.

Hassan Montero, Yusef. Nosolousabilidad.com (2002). (Spanish) Design>User Centered Design>Hypertext



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