A directory of resources inthe field of technical communication.

Human Computer Interaction

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Using Computer-Based Narratives to Persuade

Our lab has been investigating how computer-based narratives can change people's beliefs and behaviors.

Fogg, B.J. Stanford University (2004). Articles>Human Computer Interaction>Persuasive Design


Using HCI Skills to Create Online Message Help   (PDF)

This panel segment focuses on applying human-computer interaction (HCI) skills to the creation of online message help information for the IBM RSl6000 product. Online message help allows users to easily understand and diagnosis errors that they receive on the job, without them ever having to pick up a message manual. The HCI skills used in creating the online help were learned in the Introduction to HCI Usability class thut Rensselaer Polytechnic Institute offered as the first class of four offered in 1996 in their newly created HCI Certificate Program.

STC Proceedings (1997). Articles>Human Computer Interaction>Communication>Online


Visual Perception and Its Impact on Technical Communication

Past studies of visual perception have produced a wide library of information on what forms of information can be most easily absorbed by the user. In this paper, we consolidate the literature to provide guidelines on the most effective steps in text engineering, with applications in both printed documentation and website design.

Kaltenbach, Susan. EServer (2001). Articles>Human Computer Interaction>Visual>Cognitive Psychology


Visual Repairables: Analysing the Work of Repair in Human–Computer Interaction   (peer-reviewed)   (members only)

This article reports some (video-recorded) instances of `visual culture' in action, namely the use of a new software tool designed for the visualization of scenes from Shakespeare's Macbeth in a classroom context. By considering whether or how far conversation analysis (CA) can be extended from natural conversation to cases of collaborative work in front of a computer, the article addresses the methodological question of how to study instances of visual communication. We take as an exemplar the phenomenon of remedial action and discuss how Schegloff, Jefferson and Sacks's (1977) canonical study of repair in ordinary conversation can be used to highlight aspects of `visual repair' (the identification and remedying of items on the screen). Our attempts to apply the original CA model of repair of ordinary conversation highlight the differences of this setting, which constitutes an example of collaborative work.

Greiffenhagen, Christian and Rod Watson. Visual Communication (2009). Articles>Human Computer Interaction>Visual Rhetoric


Web Site Designs: Influences of Designer's Expertise and Design Constraints    (PDF)

Nowadays, much research examines both the cognitive difficulties encountered by web site users and the development of ergonomic guidelines for designers. However, few studies examine designers’ cognitive functioning while designing web sites. We defend the idea that determining the difficulties web site designers encounter is necessary to better support their design activities, especially in making web sites easier to use. We present an experimental study that demonstrates that the designers’ levels of expertise (novice and professional) as well as the design constraints that clients prescribe influences both the number and the nature of constraints designers articulate and respect in their web site designs. Based on our study findings, we suggest ways to better support web site designers.

Chevaliera, Aline and Melody Y. Ivory. International Journal of Human-Computer Studies, The (2003). Design>Human Computer Interaction


What We Can Learn from Microsoft Mojave

A pretty interface doesn’t make an application or website. Even the early releases of Microsoft Vista looked amazing. The graphics, interface, and 'look' of the system were much more impressive than XP. But looks alone don’t make the package. It lacked in usability, creating error messages and not having a standard navigation schema. Users didn’t know if they were to click a button, an image, or text to complete their task. It is important to create a standardized and intuitive interface, as well as nice looking, so that users can navigate your site or application.

Robbins, Kyle. ReEncoded (2008). Articles>User Interface>Human Computer Interaction>Microsoft Windows


Where / What Vision Systems and Visual Design

You can increase the effectiveness of your visual web designs and graphics by getting a little understanding of two human vision systems.

Quinn, Heather. evolt (2005). Articles>Human Computer Interaction>Visual


Why We Should Archive, Share, and Analyze Information About Users   (peer-reviewed)   (members only)

In this article, I argue that technical communicators should be creating a database of information about users. Over the past 20 years, our field has described many methods for gathering information about users, especially about how they interact with our products in their workplace to solve problems. This information about users is often applied to improving the design of a specific product; however, the information gathered is not usually saved or reused later. Through archiving, organizing, and exploring information about users, designers can become more user-centered, create better designs, train new designers, ensure access to usability information, make the most of company resources, plan future usability investigations, and build more advanced theories about users.

Houser, Rob. Technical Communication Online (2001). Articles>Human Computer Interaction>Usability


Zebra Striping: More Data for the Case

I recently conducted a study into the helpfulness (or lack thereof) of zebra striping—the shading of alternate rows in a table or form. The study measured performance as users completed a series of tasks and found no statistically significant improvement in accuracy—and very little statistically significant improvement in speed when zebra stripes were implemented.

Enders, Jessica. List Apart, A (2008). Articles>Web Design>Human Computer Interaction>User Interface



为什么要保证我们的软件产品或应用程序中的文本、图像和字体、布局等问题呢,因为我们用户的终端显示设备通常型号和设置各异,如最近出现的16˙9,低于 8”的等最新款式移动手提电脑,我们的应用程序和软件产品通常会在这样的终端变得面目全非,而这显然给用户的使用带来了严重的问题,直接导致的问题如:操作易用性Usability、功能可接近性Accessibility、文本可读性Readability 等,而这样的问题并非不可逾越,要解决如何让我们的应用程序在高分辨率的显示下仍然保持正常可视,重点需要解决四个方面的问题文本和字体、图像(图形、图标和鼠标指针)、版面设置和重绘等。

Liu, Steven. uiGarden (2006). (Chinese) Articles>User Interface>Human Computer Interaction


ﺩﺪﺤﻤﻟﺍ ﺭﺎﻃ​ﻹﺍ ﺪﺣﺄﻛ ﺔﻴﻧﺍﺮﻤﻌﻟﺍ ﺔﻴﻋﺎﻨﺼﻟﺍ ﺔﻄﻳﺮﺨﻠﻟ ﺔﻣﺯ​ﻼﻟﺍ ﺮﺻﺎﻨﻌﻟﺍﻭ ﺕﺎﻗ​ﻼﻌﻠﻟ

ﺔﻣﺪﻘﻣ ﺮﺒﺘﻌﻳ ﺕﺍﺮﻴﻐﺘﻤﻟﺍ ﻦﻣ ﺮﻴﺜﻜﺑ ﺮﺛﺄﺘﺗ ﻲﺘﻟﺍ ﻭ ﺓﺪﻘﻌﻤﻟﺍ ﺕﺎﻴﻠﻤﻌﻟﺍ ﻦﻣ ﺎﻫﺬﻴﻔﻨﺗﻭ ﻥﺪﻤﻟﺍ ﻂﻴﻄﺨﺗ ﻞﻣﺍﻮﻌﻟﺍﻭ. ﺮﺒﺘﻌﺗﻭ ﺎﻫﺭﻮﻄﺗ ﻲﻓ ﻲﺴﻴﺋﺮﻟﺍ ﺐﺒﺴﻟﺍ ﻭ ﻥﺪﻤﻟﺍ ﺔﻴﻤﻨﺘﻟ ﻲﺳﺎﺳ​ﻷﺍ ﻙﺮﺤﻤﻟﺍ ﺔﻴﻋﺎﻨﺼﻟﺍ ﺔﻴﻤﻨﺘﻟﺍ.ﻲﻫﻭ ﺔﻨﻳﺪﻤﻠﻟ ﺔﻳﺩﺎﺼﺘﻗ​ﻻﺍ ﺓﺪﻋﺎﻘﻟﺍ ﺰﺋﺎﻛﺭ ﻯﺪﺣﺇ.ﻁﺎﺸﻨﻟﺍ ﻰﻠﻋ ﺔﻤﺋﺎﻗ ﺔﻨﻳﺪﻤﻟﺍ ﻦﻜﺗ ﻢﻟ ﻥﺃﻭ ﺔﻴﻋﺎﻨﺼﻟﺍ ﺔﻴﻤﻨﺘﻟﺍ ﺔﻛﺮﺤﺑ ﻂﺒﺗﺮﻳ ﻥﺍﻭ ﺪﺑ​ﻻ ﺮﺧﺃ ﻱﺩﺎﺼﺘﻗﺍ ﻁﺎﺸﻧ ﻯﺃ ﻥﺈﻓ ﺎﺳﺎﺳﺃ ﻲﻋﺎﻨﺼﻟﺍ ﺔﺣﺎﻴﺳ ﻭﺃ ﺓﺭﺎﺠﺗ ﻭﺃ ﺔﻋﺍﺭﺯ ﻁﺎﺸﻨﻟﺍ ﺍﺬﻫ ﻥﺎﻛ ءﺍﻮﺳ. (ﺔﻨﻳﺪﻤﻟﺍ –ﺔﻋﺎﻨﺼﻟﺍ )ﻞﻛ ﻰﻠﻋ ﺪﻋﺎﺴﻳ ﻥﺍﺮﻤﻋ ﻦﻣ ﺎﻬﻣﺎﻴﻗ ﻦﻣ ﺪﺑ​ﻻ ﺔﻴﻋﺎﻨﺼﻟﺍ ﺔﻴﻤﻨﺘﻟﺎﻓ ﺮﺧ​ﻵﺍ ﻰﻟﺇ ﺝﺎﺘﺤﻳ ﺎﻤﻬﻨﻣ ﻲﻧﺎﻜﻤﻟﺍ ﺰﻴﺤﻟﺍ ﺭﺎﻃﺇ ﻲﻓ ﺔﻋﺎﻨﺼﻟﺍ ﺪﺴﺠﻳﻭ ﺎﻫﺪﺟﺍﻮﺗﻭ ﺎﻬﺋﺎﺸﻧﺇ. ﻚﻟﺬﻛ ﻩﺭﺍﺮﻤﺘﺳ​ﻻ ﺔﻣﺯ​ﻼﻟﺍ ﻝﺍﻮﻣ​ﻷﺍ ﺱﻭﺅﺭ ﻭ ﻞﻤﻋ ﺹﺮﻓ ﺮﻓﻮﺗ ﺔﻳﺩﺎﺼﺘﻗﺍ ﺓﺪﻋﺎﻗ ﻦﻣ ﻪﻟ ﺪﺑ​ﻻ ﻥﺍﺮﻤﻌﻟﺍ… ﻩﺍﺮﻨﺳ ﺎﻣ ﻮﻫﻭ ﺚﺤﺒﻟﺍ ﻲﻓ.ﻲﻓ ﻥﺪﻤﻟﺍ ﻂﻴﻄﺨﺗﻭ ﻲﻋﺎﻨﺼﻟﺍ ﻂﻴﻄﺨﺘﻟﺍ ﻦﻣ ﻞﻛ ﻦﻴﺑ ﻖﻴﺴﻨﺘﻟﺍ ﻝﻭﺎﺤﻳ ﻱﺬﻟﺍﻭ ﺭﺎﻃﺇ ﺪﻳﺪﺤﺗﻭ ﺎﻤﻬﻨﻣ ﻞﻛ ﺮﺻﺎﻨﻌﻟ ﺎﻨﻤﻬﻓ ﺮﺻﺎﻨﻌﻟﺍ ﻩﺬﻫ ﻦﻴﺑ ﻂﺑﺮﺗ ﻰﺘﻟﺍ ﺕﺎﻗ​ﻼﻌﻟﺍ. ﺞﻣﺎﻧﺮﺑ ﻝ​ﻼﺧ ﻦﻣ ﻚﻟﺫﻭGISﺮﻓﻮﺗ ﻱﺬﻟﺍ ﻭ ﺔﻔﻠﺘﺨﻤﻟﺍ ﺕﺎﻗ​ﻼﻌﻟﺍ ﻢﻬﻓﻭ ﺎﻬﺿﺍﺮﻌﺘﺳﺍﻭ ﺮﺻﺎﻨﻌﻟﺍ ﻩﺬﻫ ﺪﻳﺪﺤﺘﻟ ﺔﻣﺯ​ﻼﻟﺍ ﺕﺍﻭﺩ​ﻷﺍ ﻪﺗﺎﻘﻴﺒﻄﺗ ﺔﻄﻳﺮﺨﻟﺎﺑ ﺔﻘﻠﻌﺘﻤﻟﺍ ﺔﻔﻠﺘﺨﻤﻟﺍ ﺕﺍﺭﺎﺴﻔﺘﺳ​ﻻﺍ ﻰﻠﻋ ﺔﺑﺎﺟ​ﻹﺍ ﻪﻟ​ﻼﺧ ﻦﻣ ﻦﻜﻤﻳ ﺎﻤﻛ ﺎﻬﻨﻴﺑ ﺔﻴﻧﺍﺮﻤﻌﻟﺍ ﺔﻴﻋﺎﻨﺼﻟﺍ.

Salem, Ahmed. OICC (2001). (Arabic) Articles>Human Computer Interaction>Usability



RusCHI serves as an inter-disciplinary group for the exchange of ideas and experience in the field of usability and human-computer interaction (HCI) by bringing together people working on the design, evaluation, implementation, and study of interactive systems.

ACM SIGCHI (2004). (Russian) Organizations>Human Computer Interaction>Regional>Russia


Ссылки на Материлы по HCI

A series of links to Russian-language resources in human-computer interaction.

HCI.ru (2001). (Russian) Design>Human Computer Interaction


Учебник по Проектиране на Човеко-Машинен Интерфейс

През последните 20 години технологиите са напреднали до такава степен, че почти всеки влиза в контакт с компютър по един или друг начин. За разлика от изминалите години, когато само специалисти са използвали компютри, днес знанията и опита на различните потребители са много големи. Затова е важно начина, по който хората и компютрите си взаимодействат да е точен и ясен. Въпреки това, проектирането на точен ЧМИ не винаги е тривиално, както сочат повечето от лошо проектираните Компютърни Системи (КС). Едно от предизвикателсвата на проектирането е то да е в течение на технологичните промени и да осигурява максимална полза за човека. Главната причина, поради която много хора от бизнеса се интересуват от ЧМИ е, че те искат да спечелят, като увеличат ефективността на персонала си. Друга важна причина е сигурността: някои видове КС могат да застрашават живота, ако нямат добър интерфейс.

University of Sofia (2001). (Bulgarian) Books>Usability>Human Computer Interaction



我们常常看到这样的新闻报道:飞机坠毁夺走了好几百人的生命,某次工业事故导致几百万英镑的损失,某新发现的系统医疗错误致使数千病患重返医院。几个月后,公布的调查结果如下:操作机器设备时的人为错误导致了这些事故。人们使用‘人为错误’一词来表达‘操作上的错误’,而经常的情况是,这些‘人为错误’ 根本就是机器设备的人机界面设计或安装上本身固有的问题。低劣的人机界面会导致使用效率降低或者容易发生错误,严重的则会造成财产和生命损失。

Dix, Alan. uiGarden (2005). (Chinese) Articles>Human Computer Interaction>Usability>User Centered Design




Norman, Donald A. uiGarden (2005). (Chinese) Articles>Human Computer Interaction>User Centered Design>Activity Theory



很多人难以理解我的那篇“以人为中心的设计是有害的”文章。 (哈哈,下面这样说可能有些保守!关于这个问题,肯定有五百篇评论和博客文章。) 特别地,我没能够清楚地说明“以活动为中心的设计”是什么意思,以及它和“以人为中心的设计”是如何的不同。 一些人好像认为我彻底抛弃了我以前说过的话。另外一些人则简单地认为我疯了。还有一些人则急匆匆地出来解释我那样说的含义。

Norman, Donald A. uiGarden (2006). (Chinese) Articles>Human Computer Interaction>User Centered Design




Norman, Donald A. uiGarden (2008). (Chinese) Articles>Human Computer Interaction>Research



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