A directory of resources inthe field of technical communication.

Human Computer Interaction

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Human Factors and Ergonomics Society

Offers general information about the organization, news about the field, links to recently written articles related to Human Factors issues as well as job postings

HFES. Organizations>Human Computer Interaction>Ergonomics


Human Factors and Ergonomics Standards

This page lists the primary standards and guidelines for Ergonomics, Human Factors, User Interface Design, and Website Design.

Usernomics. Resources>Human Computer Interaction>Ergonomics


Human Factors for Web Page Design   (PDF)

Knowing the purpose of your web page is the most important step to applying human factors principles to your design. By understanding the special chahnges related to presenting information on a web page, in addition to understanding the way human-9 use their eyes, prioritize the information they process, and react to sound, you can apply principles of information design and interface design to create effective web pages. Numerous sources of information about what to do and what not to do on a web page are available from the World Wide Web.

Billard, Trish. STC Proceedings (1997). Design>Web Design>Human Computer Interaction


Human Factors in Software Development: Models, Techniques, and Outcomes

We present the results of a survey designed to identify ways that human factors engineers have been successfully involved in software projects. Surveys describing successful and unsuccessful outcomes were returned by 14 human factors engineers and 21 software and documentation engineers at Hewlett Packard. In addition to describing the type of involvement and techniques used, respondents were also asked to define what they considered to be a successful outcome and give their views on what factors contribute to success or failure. The results of this study suggest ways in which the human factors/R&D partnership can be more effective in current development scenarios.

Lundell, Jay and Mark Notess. ACM SIGCHI (1991). Design>Human Computer Interaction>Software


Human Factors Jeopardy!   (PDF)

This workshop is a stand-alone sequel to the 1993 'Introduction to Human Factors' workshop. It continues the examination of the human-factors issues that face technical communicators in their daily work and again lets participants deal with those issues through a series of exercises and group discussions. Having attended the 1993 workshop is not a prerequisite.

Coe, Marlana A. STC Proceedings (1996). Articles>Human Computer Interaction


Human Factors Measurement for Future Air Traffic Control Systems   (peer-reviewed)   (members only)

This article provides a critical review of research pertaining to the measurement of human factors (HF) issues in current and future air traffic control (ATC). Growing worldwide air traffic demands call for a radical departure from current ATC systems. Future systems will have a fundamental impact on the roles and responsibilities of ATC officers (ATCOs). Valid and reliable methods of assessing HF issues associated with these changes, such as a potential increase (or decrease) in workload, are of utmost importance for advancing theory and for designing systems, procedures, and training. Method: We outline major aviation changes and how these relate to five key HF issues in ATC. Measures are outlined, compared, and evaluated and are followed by guidelines for assessing these issues in the ATC domain. Recommendations for future research are presented. A review of the literature suggests that situational awareness and workload have been widely researched and assessed using a variety of measures, but researchers have neglected the areas of trust, stress, and boredom. We make recommendations for use of particular measures and the construction of new measures. Conclusion: It is predicted that, given the changing role of ATCOs and profound future airspace requirements and configurations, issues of stress, trust, and boredom will become more significant. Researchers should develop and/or refine existing measures of all five key HF issues to assess their impact on ATCO performance. Furthermore, these issues should be considered in a holistic manner. Application: The current article provides an evaluation of research and measures used in HF research on ATC that will aid research and ATC measurement.

Langan-Fox, Janice and James M. Canty. Human Factors (2009). Articles>Usability>Human Computer Interaction>Assessment


The Human Factors of Touch Input Devices   (members only)

The popularity of touch input devices for use in a wide variety of information, telecommunication, and other systems applications warrants a review of the role of human factors in the design and use of these devices, particularly touch screens and touch pads. This report reviews empirical research into the human interface design issues of touch input devices including display mounting angle, touch biases, touch area size and shape, feedback, and touch key interaction strategies. The limitations and capabilities of the devices for supporting a variety of tasks are examined as are comparisons between these devices and more conventional input devices such as keyboards. Attempts to improve the user interaction with these devices are also reviewed. Conclusions and recommendations regarding the use and design of touch input devices are provided.

Lee, A.T. Beta Research (1997). Articles>Human Computer Interaction>User Interface


Human Factors: Consultant Search

HFES is pleased to provide this searchable directory of human factors/ergonomics (HF/E) consultants and expert witnesses as a free service to potential clients.

Human Factors and Ergonomics Society. Careers>Human Computer Interaction>Consulting


Human Information Processing Correlates of Reading Hypertext   (peer-reviewed)   (members only)

There are a number of systematic relationships between basic measures of cognitive processing and measures of reading performance. The correlational study reported here demonstrates that these same relationships can be observed in the reading of hypertext. In addition, correlations among spatial processing abilities and performance with hypertext support the idea that spatial and relational processing play important roles in reading and using hypertext.

Wegner, Michael J. and David G. Payne. Technical Communication Online (1996). Articles>Human Computer Interaction>Hypertext>Cognitive Psychology


The Human Interface

The phrase 'human error' is taken to mean 'operator error', but more often than not the disaster is inherent in the design or installation of the human interface. Bad interfaces are slow or error prone to use. Bad interfaces cost money and cost lives.

Dix, Alan. uiGarden (2005). Articles>Human Computer Interaction>Usability>User Centered Design


Human Interface Design Principles

This section provides a theoretical base for the wealth of practical information on implementing the Aqua interface elements presented in the rest of this book. You’ll undoubtedly find that you can’t design in accordance with all of the principles all the time. In those situations, you’ll have to make decisions based on which principle or set of principles is most important in the context of the task you’re solving. User testing is often an excellent way to decide between conflicting principles in a particular context.

Apple Inc. (2003). Design>Human Computer Interaction>User Interface


Human-Computer Interaction and Your Site

Ever wondered what makes some websites easier to use than others, or why some people seem to master new navigation systems quickly while others struggle to learn? Do you know why users get lost in electronic space or find it difficult to communicate with others through the medium of technology? These questions are just some of the driving forces behind research in the developing field of Human Computer Interaction.

Danino, Nicky. SitePoint (2002). Design>Web Design>Human Computer Interaction


Human-Computer Interaction Resource Network

Human-Computer Interaction Resource Network, or HCIRN for short, was founded in 1997 by Thomas Wolfmaier. Our mission is to advance the practice of human-computer interaction (HCI) by providing HCI professionals with relevant, accurate and timely information on HCI theories, methods, practices and resources. Our scope is to represent the collective knowledge of HCI in a cross-linked knowledge-database. HCI professionals include HCI practitioners, researchers and educators, usability specialist, user interface designers, developers, technical communicators, trainers, and anybody else concerned with creating beneficial computer-supported activities.

HCIRN. Organizations>Human Computer Interaction


Human-Computer Interaction Webliography

An international directory of listings for websites in HCI.

HCIbib.org. Resources>Human Computer Interaction


Human-Computer Interaction: Guidelines for Web Animation

Human-computer interaction in the large is an interdisciplinary area which attracts researchers, educators, and practioners from many differenf fields. Human-computer interaction studies a human and a machine in communication, it draws from supporting knowledge on both the machine and the human side. This paper is related to the human side of human-computer interaction and focuses on animations.

Galyani, Golnessa Moghaddam and Mostafa Moballeghi. uiGarden (2006). Articles>Human Computer Interaction>User Experience>Flash


Human-Computer Interface at Google

Why does a web site that rarely changes need HCI people? Learn about the experiences of a new employee, Josh Mittleman, which he shared with the UsabilityNJ meeting in October.

Hoffer, Eric. Usability Interface (2007). Articles>Human Computer Interaction>Usability


IFIP Technical Committee on Human-Computer Interaction

IFIP Technical Comittee No 13 is focused on encouraging the development towards a science and technology of human-computer interaction.

IFIP. Organizations>Human Computer Interaction


Implications for Design   (PDF)

Although ethnography has become a common approach in HCI research and design, considerable confusion still attends both ethnographic practice and the metrics by which it should be evaluated in HCI. Often, ethnography is seen as an approach to field investigation that can generate requirements for systems development; by that token, the major evaluative criterion for an ethnographic studies is the implications it can provide for design. Exploring the nature of ethnographic inquiry, this paper suggests that “implications for design” may not be the best metric for evaluation and may, indeed, fail to capture the value of ethnographic investigations.

Dourish, Paul. University of California Irvine (2002). Articles>Research>Human Computer Interaction>Ethnographies


Incorporating Human-Computer Interface (HCI) Technology Into the Technical Writer’s Role   (PDF)

At last year’s STC corlference in Seattle, Dr. Donald Norman spoke about the technical writing community becoming an integral part qf the design/development team. The HCI certificate program qfered through Renesselaer Polytechnic Institute @PI,) provides information and teaches skills that enable the technical communicator to become a valuable part of that team. This paper discusses my experience incorporating what I learned in the HCI class on a work project.

Oakley, Joanne. STC Proceedings (1997). Articles>Education>Human Computer Interaction>Technical Writing


Increase Conversions in Long Web Forms by Resolving the Accidental Back Button Activation Issue

The issue of accidentally activating the browser back button through the keyboard while interacting with a long web form is applicable to users across expertise levels. The time and effort wasted by the user can be said as proportional to the number of input fields filled by the user before accidentally exiting the page. Since no application feedback indicating cause of the error to the user is provided, depending upon user expertise, the user may or may not realize the cause of the error. Realizing what went wrong does not guarantee the possibility of reverting the error either. This leads to unnecessary loss in form conversions despite favorable user intent. A solution to resolve this issue (that the author hopes becomes standard practice) to plug the hole for lost conversion that translates to big numbers in absolute terms for high traffic websites is also provided.

Rautela, Abhay. evolt (2009). Design>Human Computer Interaction>Interaction Design>Forms


The Influence of Semantics and Syntax on What Readers Remember   (peer-reviewed)   (members only)

The objectives of the study presented here are to help writers and editors better allocate their efforts, increase the discipline’s knowledge about reader performance with technical documents, and examine many text variables in one study. For this study, participants read and recalled one of two technical texts. Results reveal that readers are more likely to recall more important versus less important information. Additionally, readers are more likely to recall information in clauses, in independent clauses, and in the first paragraphs of documents. The implication of these results for writers and editors is discussed.

Isakson, Carol S. and Jan H. Spyridakis. Technical Communication Online (1999). Articles>Human Computer Interaction>Information Design


Information Retrieval of Imperfectly Recognized Handwriting

A user test of handwritten input on a pen machine achieved a 1.6% recognition error rate at the character level, corresponding to 8.8% errors on the word level. Input speed was 10 words per minute. In spite of the recognition errors, information retrieval of the handwritten notes was almost as good as retrieval of perfect text.

Nielsen, Jakob, Victoria L. Phillips and Susan T. Dumais. Alertbox (1993). Articles>Human Computer Interaction>User Interface


The Internet and HCI in Australasia

In this article we explore these issues further to find out how the Internet is used by Australasian HCI professionals and how they see themselves using the Internet in the future.

Wood, Dean and Susan Wolfe. SIGCHI Bulletin (1997). Articles>Human Computer Interaction>Regional>Australia



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