RoboHelp is a Help authoring tool (HAT) created by the eHelp Corporation and now owned by Adobe Systems. The software is used by technical writers to create computer help files (documentation) in various formats.
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Auswahl eines Screen Capture Tools
Screenshots oder Screencaptures). Benötigt werden Screenshots in allen Formen von Software-Dokumentation, z.B. für Handbücher, Online-Hilfen, interaktive Demos und Tutorials, aber auch für Webseiten oder Broschüren.
Achtelig, Marc. indoition engineering. (German) Articles>TC>Help>Screen Captures
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Marktüberblick Screen Capture Tools
Überblick über empfehlenswerte Tools zum Erstellen von Bildschirmfotos (engl. Screen Captures, Screenshots oder Screen Dumps). Screenshots werden in allen Formen von Software-Dokumentation benötigt, z.B. für Handbücher, Online-Hilfen, interaktive Demos und Tutorials, sowie auf Webseiten und in Broschüren.
Achtelig, Marc. indoition engineering. (German) Resources>Software>Help>Screen Captures
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Three Decades of Research and Professional Practice on Printed Software Tutorials for Novices 
Provides a historic overview of research on printed software tutorials. Describes developments in design approaches, refinements in design, and user experience.
van der Meij, Hans, Joyce Karreman and Michaël Steehouder. Technical Communication Online (2009). Articles>Documentation>Help>User Experience
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Twitter and Conversation Analysis: Who's Here?
I believe that phone conversations for customer support have been studied quite a bit -- looking for phrases that sound like triggers for anger, avoiding long pauses, and when one party overtakes a phone conversation, it's relatively easy to detect when that's happening. But with Twitter, you could have long pauses intentionally as asynchronous, IM-like conversations happen when someone gets up from their desk and returns after a business meeting, for example. Neither party is angry about that long pause, it's just an understood agreement in the Twitter medium that you may or may not be immediately responsive. How does that time factor change the 'agreement' for a support exchange?
Gentle, Anne. Just Write Click (2009). Articles>Collaboration>Social Networking>Help
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As I've continued to teach my online RoboHelp class to students who attend from all over the world, one recurring issue has been confusion over the following three RoboHelp features: the start page, the project title and the default topic. The three files/names are totally different, having nothing to do with each other, but are commonly confused. By the time you are finished reading this text, I'm hoping that the confusion is a thing of the past.
Siegel, Kevin A. I Came, I Saw, I Learned (2009). Articles>Documentation>Help>Adobe RoboHelp
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Single Sourcing Help Content for Software Manuals 
Mohr details a method by which you can single-source content from an online help system to produce a manual for the same software application.
Mohr, Robert P. Intercom (2009). Articles>Single Sourcing>Documentation>Help
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Adding Screenshots in Help Topics
Here are a few tips for adding screenshots to your help topics.
HelpScribe (2009). Articles>Documentation>Help>Screen Captures
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With in excess of ten years front line authoring experience and many more producing training documentation, I have a passion for language, its use and its odities. I was an Account Manager for a computer bureau providing a service to the advertising industry prior to taking the plunge into technical authoring. A large part of this was the production of technical training material for the ad-hoc customer training and classroom led courses held in the company’s training suite.
McAndrew, Colum. RoboColum(n), The (2009). Articles>Documentation>Help>Minimalism
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Improving Software Usability Through Embedded User Assistance 
Integrating user assistance into the software interface is one of the best ways to increase the usability of your software application and thus make your customers more satisfied and successful. However, embedded help has the reputation of being difficult to develop and execute. Let’s take a look at a solution that makes it possible to quickly include an embedded, dynamic help pane in a software interface.
Bleiel, Nicky. TC World (2009). Articles>Usability>Software>Help
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Install Windows' Old-School "Help" in Windows 7
If you've installed older software in Windows 7, you might notice that .hlp-formatted Help files aren't recognized or supported. Microsoft offers a free download to read and manage those WinHelp files.
Purdy, Kevin. LifeHacker (2009). Articles>Documentation>Online>Help
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Microsoft Help Viewer - New Help System in Visual Studio 2010
In this video, Ryan Linton, a Senior Program Manager on the Library Experience Team, describes the new Help system in Visual Studio 2010 Beta 2.
McGrath, Kathleen. Microsoft (2009). Articles>Documentation>Help>Screencasts
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Why Help Authoring Tools Will Fade
Using any of the standard authoring tools — Flare, RoboHelp, Author-It, Doc-to-Help — leaves you with the ridiculous model of a single author working from a single vantage point from a single organization trying to pull together an ocean of information. Because that model is untenable and unscalable, HATs will fade in favor of collaborative web-based authoring technologies.
Johnson, Tom H. I'd Rather Be Writing (2009). Articles>Documentation>Software>Help
