#22840
A New Way to Talk: ComputerEase.common 
Have you noticed? As the world shrinks, the need for good communication gets bigger. More people talk, chat, argue, negotiate, make love, and make war through electronic communication today than ever before. If you can't communicate electronically with ease, then you'd better learn fast. To rephrase Yogi Bera, 'if you don't know how to talk on the information highway, you'll end up somewhere else.' The purpose of this progression is to foster dynamic roundtable discussion about what it means to communicate well through electronic means such as email.
Baxley, Deborah Lewis. STC Proceedings (1997). Articles>Communication>Online>Email
#31464
Old Claims with a New Twist: E-Harassment in the Workplace
Many companies carry out portions of their business via an intranet or the Internet. Other companies grant access to the Internet to some, if not all, employees. The ease with which these systems allow employees to communicate with each other and with the outside world presents obvious business advantages. Unfortunately, employers now realize that the advantages gained by these technologies bring with them the risk of a new wave of harassment claims based on the alleged misuse of these modes of communication. In order to reduce these claims, or at least attempt to minimize exposure to such claims, employers will have to adjust to meet the new dynamics of a changing workplace.
Towns, Douglas M. Communication World Bulletin (2004). Articles>Business Communication>Discrimination>Email
#24144
Pay Attention to The Closing Lines of Your Emails
When it comes to writing emails to our customers and prospects, we pay a great deal of attention to the subject lines and the opening lines of the inside text. You also need to pay attention to your closings.
Usborne, Nick. Excess Voice (2002). Articles>Writing>Correspondence>Email
#31467
Privacy Laws and Communication
With the advent of the Internet and the ability to send personal information to many places in very little time, privacy has become an important issue for businesses across the globe. How to retain the free flow of information without violating an individual’s right to privacy is a difficult balance to strike and one that different countries approach in various ways.
Turbeville, Heather. Communication World Bulletin (2004). Articles>Business Communication>Privacy>Email
#13560
Email is a powerful way to reach customers, but overdoing it is risky. Let users know up front that you'll respect their mailboxes. Otherwise, they won't give their email addresses, and you'll lose a unique channel for marketing and customer service.
Nielsen, Jakob. Alertbox (2002). Articles>Business Communication>Correspondence>Email
#14786
Rating Electronic Mail Clients: Convenience or Security?
Archee assesses the security of several e-mail clients.
Archee, Raymond K. Intercom (2002). Articles>Technology>Software>Email
#18654
The Readers and Writers Behind Electronic Mail
As electronic mail replaces face-to-face communication in many work environments, a thorough analysis of this evolving medium and its impact on communication is necessary. In many workplaces, telephone calls and knocks on doors have dramatically decreased in frequency, but the number of emails that circulate through one’s inbox is continuing to increase. Yet, our understanding of this new medium and how it is being used is limited. Some scholars argue that email has many of the characteristics of speech; some argue that it has the same characteristics as writing, while others argue that it is a completely new genre of communication.
Abolrous, Sally. University of Washington-Seattle (2002). Articles>Communication>Online>Email
#22366
These tips will help you to avoid receiving junk email. They also give you some guidelines to ensure that you don't help its spread.
#31762
Who to target with your email, how long it should be, and what should and shouldn't go in it so that it can be an effective means of communication for you.
Hayhoe, George F. IEEE PCS (2008). Articles>Business Communication>Email>Podcasts
#23670
Outlaw spam? I think it's best just to ignore it.
Danbom, Dan. MetroVoice (2004). Humor>Computing>Email
#14730
Spam on the 'Net: An Ethical Dilemma
Archee examines the ethical and practical problems associated with receiving and sending unsolicited e-mail.
Archee, Raymond K. Intercom (2001). Articles>Workplace>Ethics>Email
#22588
Targeted Email Newsletters Show Continued Strength
E-newsletters that are informative, convenient, and timely are often preferred over other media. However, a new study found that only 11% of newsletters were read thoroughly, so layout and content scannability are paramount.
Nielsen, Jakob. Alertbox (2004). Articles>Usability>Mailing Lists>Email
#30380
A Theoretical Approach to Using Electronic Mail or Why Doesn't Anyone Respond to My E-Mail
The features of time, place, speaker, and audience define the situational context of any communication--face-to-face, paper-based, or electronic. However, they are significantly altered in electronic communication. If participants in electronic communications do not recognize how these features are altered they may not be able to use their electronic mail effectively.
Goubil-Gambrell, Patricia and Rockie Beaman. STC Proceedings (1993). Articles>Business Communication>Correspondence>Email
#23429
Time-Consuming Email Communications
Our documentation and advertising bureau mails five emails with attachments on the average per day to different customers, partners and other service organisations. The sizes of the attachments vary roughly from 50 KB up to 2 MB. About 60% of our emails with attachments don't create any problems with the addressee. However, 40% need additional attention. This fraction causes communication problems.
Thiele, Ulrich. TC-FORUM (2000). Articles>Collaboration>Correspondence>Email
#22834
Unified messaging and person-to-person communications over heterogeneous networks are relatively new applications. Many commercial messaging systems, such as Onebox.com and Ericsson's Unified Messenger, have already begun their journey in this direction. There is much room for growth, however, and many other systems will soon need the capabilities described above just to stay competitive in the market.
Andrews, Christopher R. ACM Crossroads (2001). Articles>Communication>Email
#21119
The Usability of Email Subject Lines
Email is very important to a lot of people and companies. However, very little usability research has been done on email, specifically email subject lines. This article is a summary of a research report written by WebWord on the topic and contains several results. The basic finding from the research is that effective email subject lines are very short, very meaningful, and personal.
Rhodes, John S. WebWord (2001). Articles>Usability>Correspondence>Email
#25839
While no one would argue that email is useless, continued inefficient management of emails makes email worse than useless—--it makes them dangerous.
Mancini, John. e-Doc (2005). Articles>Human Computer Interaction>Information Design>Email
#31463
Using E-Mail as a Management Tool
We’ve all heard stories about people who clicked “send” too soon. But here’s a story you may not have heard. One of our clients described an e-mail message he recently received from upper management at his company. The message had some information about how to request annual leave and plans to landscape the building. The message ended with these words: “By the way, you have a new boss. The product development team’s new director will be James Yang. Margie Esposito, the former director, left last Friday.” Obviously, the cardinal rule of using e-mail as a management tool is “know when to use e-mail.” Some messages, like a sudden change in upper management, should be delivered in person.
Rudick, Marilynne and Leslie O'Flahavan. Communication World Bulletin (2004). Careers>Management>Online>Email
#31551
Using E-mail To Make Your Pitch
Gone are the days when you called a reporter, mailed a letter or sent a fax and expected to get a callback. These days, more reporters than ever are relying on e-mail to review news pitches or story ideas. Pitching by e-mail is sometimes more difficult than sending a pitch letter by standard mail or calling a reporter on the telephone, because with more and more e-mail being sent these days, yours needs to stand out from the rest. Here are tips on how to make your pitch stand out in the maze of e-mail communications that reporters, and other media contacts, receive each day.
Lee, Terry and Rich Brant. Communication World Bulletin (2003). Articles>Business Communication>Correspondence>Email
#21871
Using Email to Promote Usability
One of the most effective and inexpensive tools for educating your market is email. Here's how to use email to keep your visibility high and keep in touch with everyone in your network -- because you never know where the work is going to come from.
Benun, Ilise. Usability Professionals Association (2004). Articles>Usability>Email
#28843
Where is Email 2.0? And Why is Commercial Email So Boring?
I don't recall the last time I received a commercial email that made me take notice or smile.
Usborne, Nick. Excess Voice (2007). Articles>Business Communication>Correspondence>Email
#28832
Why "Best Buddy" Emails Work So Well. Sometimes.
The best buddy approach works within specific product and service sectors, where readers can easily be tripped into a state of dissociation...because they have problems that the writer promises to solve.
Usborne, Nick. Excess Voice (2007). Articles>Business Communication>Correspondence>Email
#10214
Why Your E-Mail May Never Arrive After All
Robert Lucky's view of excuses useful for fending off the e-mail deluge may not all belong to what he termed a 'passing, satirical dream' [IEEE Spectrum, January, p. 162]. As he put it, 'When someone asks, 'Did you see my urgent e-mail?' you can't say no, because it obviously got to you.' I have been trying to point out the error in this ever since I began to understand, more or less, the workings of Internet e-mail. Four years of managing corporate e-mail have shown me that the excuses are indeed plausible and do occur in nature.
Li, Ambrose. IEEE Spectrum (2001). Articles>Internet>Correspondence>Email
#31385
With the Latest Software, Track How Your Readers are Interacting With Your E-Newsletter
While webmasters have long been able to study how site visitors interact with a web site, e-mail has been more elusive. No more. With the latest generation of smart e-mail software, marketers can now essentially look over the shoulders of their readers, seeing first-hand what works, what needs improvement and what is simply falling on deaf ears.
Dysart, Joe. Communication World Bulletin (2005). Articles>Business Communication>Marketing>Email
#19620
Writing Effective E-Mail: Top 10 Tips
The informal e-mails you exchange with your friends don't have to meet any particular standards, but if you want to be taken seriously by professionals, you should learn proper e-mail etiquette.
Bauer, Jessica and Dennis G. Jerz. Seton Hill University (2000). Articles>Business Communication>Correspondence>Email
