International Technical Training and Communication: Case Studies from the Industry  

A key element for the success of any business that operates in today's fast changing business environment is the optimization of communication and training resources. This is especially critical for a medical device company. The challenges of local language, culture, and regulations must be addressed by an iterative examination and adaptation of sales training and product literature to local needs. We developed strategies for planning, training, translating, producing, and implementing that provide our sales staff, physicians, and patients with useful product and therapy information.

Guthertz, Harriet and Richard J. Mann. STC Proceedings (1995). Articles>TC>Education>Case Studies

International Writing Centers Association

An international organization for the directors and employees at higher education writing centers.

IWCA. Organizations>Education>Writing

Internationalizing Online Training  

Online training is becoming increasingly popular; however, geographic and cultural distance can work to your disadvantage. St.Amant outlines how to set up a training program that both attracts and benefits communicators in locations around the globe.

St. Amant, Kirk R. Intercom (2006). Articles>Education>Online>Localization

Internationalizing Technical Communication Programs: Teaching and Research Collaborations with the Universidad de la Habana (Cuba)  

Efforts to create joint programs with universities in foreign countries are evidence that internationalization is imperative. One such effort is the professional writing program at Fairfield University that recently established an international partnership with the Universidad de la Habana in Cuba.

Sapp, David Alan. CPTSC Proceedings (2003). Articles>Education>International>Collaboration

Intertwining Structures of Assessment and Support: Assessing Programs-Advancing the Profession  

In my recent experience as an external assessor invited to participate in San Francisco State University's Technical Communication Program assessment, I felt that surely the process taught me more than I was able to provide in return.

Herrington, TyAnna K. CPTSC Proceedings (2003). Articles>Education>Assessment

The Interview Project: Reinforcing Business Communication Competence    

As business communication instructors, we understand the value of helping students learn, discuss, apply, and manipulate communication strategies on the basis of purpose and audience. This rhetorical bent encourages active learning through activities and multipurpose projects, but active learning often works best when students believe they are engaging concepts that will be useful to them in the future. I learned two very important facts early in my first business communication courses, taught at Iowa State University: First, the majority of my students were required by their majors to take the course, and second, many dreaded or resented taking what they thought of as another boring, impractical, useless 'English' class. To help my students believe that communicating professionally is vital to success, I developed an interview project, completed early in the semester, that encourages students to see beyond their preconceptions while practicing a variety of communication skills with professionals in different workplaces. A Multiphase Interview Project Interview projects are not new in business communication courses but can be extremely effective in actively engaging students. In the multiphase assignment I've developed, students plan, coordinate, conduct, transcribe, and synthesize interviews with three acquaintances or family members who work in different organizations.

Pope-Ruark, Rebecca. Business Communication Quarterly (2008). Articles>Education>Business Communication

Introducing Engineering Students to Intellectual Teamwork: The Teaching and Practice of Peer Feedback in the Professional Communication Classroom    

A rich discussion of collaboration as integral to writing in academia and the workplace has been on-going for some time among writing instructors and researchers. The outcomes of this discussion have convinced some writing instructors to promote peer feedback as one of the forms of collaborative writing in the classroom. In this paper we report on the preliminary stages of a longitudinal study of the role and place of peer feedback in the development of students' writing.

Artemeva, Natasha and Susan Logie. LLAD (2002). Articles>Education>Engineering>Collaboration

Introducing Technical Communication Into the High School Curriculum  

For years, technical employers have been lamenting: 'We want to hire employees who can communicate well with their co-workers, their supervisors, and the company's customers!' Now, a new course being taught in Canadian high schools will prepare students to do exactly that. The course has been developed by the Province of Manitoba, the first province to start teaching Technical Communication in the Canadian public school system. The curriculum has been pilot-tested for two years and the program goes full stream in September 1996.

Blicq, Ronald S. STC Proceedings (1996). Articles>Education>TC

Introduction to XML

XML, the Extensible Markup Language, has gone from the latest buzzword to an entrenched eBusiness technology in record time. This newly revised tutorial discusses what XML is, why it was developed, and how it's shaping the future of electronic commerce. It also covers a variety of important XML programming interfaces and standards, and ends with two case studies showing how companies are using XML to solve business problems.

Tidwell, Doug. IBM (2002). Resources>Education>Information Design>XML

Iolis Authoring in a Web Environment  

Recently, there has been increasing focus on the acquisition of research skills by law undergraduates. One reason for this interest is a belief that many such students do not acquire an adequate level of research skills by the time that they graduate. Reflecting this concern, the Law Society/Bar Council's Joint Statement on Qualifying Law Degrees and the Quality Assurance Agency's Benchmark Standards for Law both place great emphasis on the need to improve research skills training at University level. In the light of these developments, Durham University's Centre for Law & Computing was asked to develop a self-paced learning package providing more advanced training on the skills necessary to do legal research projects. It was envisaged that the learning package in question would take the form of an Iolis style workbook. Rather than use traditional law courseware authoring tools, however, the Centre chose to experiment by attempting from the outset to develop the workbook as a website comprising interlaced text and interactions. If successful, such an approach would have the benefits of producing a prototype that was: (i) readily accessible across the Internet, or a campus intranet; (ii) customisable to the needs of individual law schools; (iii) flexible enough to reflect more of an author's own personal approach; and (iv) massively interconnectable with campus intranets and with the Internet at large.

Widdison, Robin. JILT (2002). Articles>Education>Legal>Online

Is Distance Education for You?  

Cooke discusses the benefits and drawbacks of distance education.

Cooke, Lynne. Intercom (2000). Articles>Education>Online

Is the Future Identity of Technical Communication Specialization or Diversity?    

Technology has paradoxically expanded and contracted technical communication. With the expansion of jobs, particularly in computer documentation and Web development, the demand for academic programs to graduate these workers has also increased. In turn the demand for graduate programs to prepare the teachers for those programs has expanded. Even the growth of international communication as an area of study has followed largely from the export of technology.

Rude, Carolyn D. CPTSC Proceedings (2000). Presentations>TC>Education

Journal of Leadership Communication Counsel

Published monthly, the Journal of Leadership Communication Counsel presents findings and observations from its parent company's work designing and teaching demanding, intensive courses for universities, corporations and other oganizations.

JLCC. Journals>Education>Communication

Knowing Before Learning: Ten Concepts Students Should Understand Prior to Enrolling in a University Translation or Interpretation Class

This paper aims to assist instructors in informing students of various aspects involved with learning translation and interpretation in a university setting. Because such courses rarely last beyond one or two semesters, many students enroll in such classes with erroneous assumptions about course content and unrealistic expectations about what they can accomplish. The author presents ten concepts that ideally should be presented to and understood by students prior to their enrolling in a university translation or interpretation class so that they may be both realistic and productive in their learning goals.

Rubrecht, Brian G. Translation Journal (2005). Articles>Education>Translation

Knowing Your Audience

Learning experiences must be realistic ones. Hands-on practice in learning is critical. Learners need feedback to help them discover where they are in the learning process and to evaluate their progress.

Edwards, Verlane. STC Central Iowa (2002). Articles>Education>Audience Analysis

Knowledge By Design  

Knowledge by design (KBD) is an instructional paradigm for the emerging digital technologies. This nascent paradigm entails an integrated, triarchic informationmedia-interactivity model of a robust, learner-centered experience. High-performance computer platforms, inexpensive mass storage, and high bandwidth data transfer from fiber optics and orbiting satellites—are converging with the global Internet to transform the nature of the 'infosphere.' At the same time, powerful off-the-shelf multimedia tools are widely available and affordable to courseware developers and communication designers. Approaching knowledge as a design discipline may facilitate the thoughtful development of a postmodern pedagogy that can more closely realize both the technological and human potential of the next millenium.

Lasnik, Vincent E. STC Proceedings (1999). Presentations>Education>Online>Multimedia

Knowledge Management and Life Long Education in Science    

In 1998 ENEA, the Italian National Agency for New Technologies, Energy and the Environment, launched an e-learning platform with the mission of sharing scientific knowledge among everyone, not just workers but also students and the unemployed, in order to use its research results to support competitiveness and sustainable development. In 6 years, more than 20.000 users have followed one or more of the 46 on line courses. Many agreements with schools, universities, private and public training organisation are now under way to improve the dissemination of scientific knowledge and to build an open data base of scientific learning objects that anyone can use.

Moreno, Anna and Sergio Grande. Data Science Journal (2005). Articles>Knowledge Management>Education>Scientific Communication

Knowledge Management Support for Teachers  

Considers how the concepts and techniques of knowledge management can be applied in public schools.

Carroll, J.M. University of Toronto (1999). Articles>Knowledge Management>Education

Language Learning in Translation Classrooms

Although practicing translators and interpreters are not in the classroom to learn, one of the major benefits to teaching is definitely how much teachers do learn about the complexity of the learning process by supporting student efforts to become competent professionals. One of the common errors that new instructors at university make however is to assume that their students are already expert learners. Because university students are adults, many instructors presume that their own role consists of presenting material once, applying it briefly and then moving on to a new concept. They often assume students are able to apply newly acquired concepts in foreign situations after having been exposed only briefly. However, this may not be the case.

Goff-Kfouri, Carol Ann. Translation Journal (2005). Articles>Education>Translation

A Layered Literacies Frame for Articulating Program Goals  

Anyone who presumes to use language for workplace tasks and problem-solving will need literacies beyond the formal ones traditionally and historically at the center of technical communication programmatic instruction. Today’s technical and scientific communication students must possess multiple literacies to be successful in the dynamic workplaces they will enter, no matter what their chosen specialties&endash;environmental, safety, medical, information technology, or multimedia writing. To meet students’ needs whether they enter programs for a single course or a course of study, I propose a pedagogical frame for articulating technical communication program goals. This frame is defined in terms of six key literacies--basic, rhetorical, social, technological, ethical, and critical.

Cargile Cook, Kelli. CPTSC Proceedings (2000). Academic>Education>TC

Learner Access in the Virtual Classroom: The Ethics of Assessing Online Learning  

Web-based instruction is often valued because of the way hypertext and dynamic visual media may enhance course content. The advantages of virtual space are framed in terms of 'access' - access to broader dimensions of ideas, access to academic and non-academic databases and information, access to diverse learning communities.

LaFond, Larry. Kairos (2003). Articles>Education>Instructional Design>Online

Learner Attitudes Towards a Tutor-Run Weblog in the EFL University Classroom

The purpose of this personal mini-research project is to investigate learner attitudes towards a weblog that I recently set-up and have been running for my classroom-based university EFL learners here in Japan. What follows will be my attempt to relate my experience as a first-time researcher: from formulating the research questions to selecting research methods and describing their deployment. I will then report on the outcomes, give a short analysis, and discuss what the entire process meant to me.

Campbell, Aaron Patric. OCN (2002). Articles>Education>Content Management>Blogging

Learning by Teaching  

Bist argues that the best way for technical communicators to deepen their knowledge of their companyís product information is to teach it. Using examples from his own experience, he suggests how to prepare and teach a course on any professional subject.

Bist, Gary. Intercom (2000). Careers>Education

Learning from Our Students: Insights from Internships  

Wise teachers know how to learn from their students. This paper draws on the work-experience journals of graduate students in Northeastern University’s Masters in Technical and Professional Writing (MTPW) program. Written from 1993 through 1996, the journals provide insights from these internships so that we, the teachers, can better prepare future students for the world of technical communication.

Krupp, Marguerite. STC Proceedings (1997). Careers>Internships>Education

Learning the Intricacies of Effective Communication Through Game Design    

As many teachers of communication come to realize, students often operate under the misconception that the effective use of language consists primarily of memorizing and applying the rules and regulations of grammar. Even worse, some students believe that they must inherit a talent for language and that without a genetic predisposition, they can never learn to use language well. Demonstrating otherwise isn't easy, but because good communication skills are crucial to success in a professional environment, teachers must attempt to do so. In Introduction to Technical and Scientific Communication, a course I teach at James Madison University, I have students complete a fairly traditional assignment in a somewhat nontraditional way, one that highlights the intricacies of effective communication in a context that students find accessible. A typical assignment for an introductory-level technical communication class requires students to write a set of instructions for a procedure they know well. This straightforward assignment is useful but rather uninspiring, not only because students have difficulty realistically defining the audience they're addressing but also because it's much too easy to tap into the already existing sea of instructions available on the Internet. I remembered an assignment from my days as a graduate student teaching freshman composition. The assignment, based on the rhetorical mode of process analysis, required students to create and explain a game generically called 'Student.'

Bednar, Lucy. Business Communication Quarterly (2008). Articles>Education>Business Communication