How To Quantify the User Experience

How can you quantify a concept as nebulous as user experience? Rob's tutorial shows how you can statistically assess the experience a site provides - a great way to review a prospect's existing site and springboard redevelopment discussions.

Rubinoff, Robert. SitePoint (2004). Design>Web Design>User Experience>Log Analysis

Web Traffic Analytics and User Experience

As a specialist in the user, you gain knowledge through observation and direct questioning of individual users. Now, you can add to that insights gained from data pulled during their actions on the site. By looking at this information, you will get a fuller picture of user behavior, not in a lab, but in the true user environment.

Diamond, Fran. Boxes and Arrows (2003). Articles>Web Design>User Experience>Log Analysis