Case Study - Building a Usable Site

A website can be both attractive and easy to use. Usability and good looks aren't mutually exclusive and one doesn't necessarily have to negate the other.

SitePoint (2002). Design>Web Design>Usability>Case Studies

Designing Educational Booklets for the Web

We discuss here the results of usability tests on two booklets which were transferred from print to the Web. The booklets provide the public with basic information on various cancers, cancer treatment, and other cancer-related topics. The booklets were written by the National Cancer Institute's Office of Education and Special Initiatives (NCI OESI).

Usability.gov. Articles>Web Design>Usability>Case Studies

Using Participative Inquiry in Usability Analysis to Align a Development Team’s Mental Model with its Users' Needs  

In this web site usability case study, two methods of participative inquiry are used to align a development team’s objectives with their users’ needs and to promote the team’s awareness of the benefit of qualitative usability analysis. Findings reveal a web site that lacks integration between its components and differences between the team and its users’ definitions of a “customer-focused” web site. The study produced an implementation blueprint based on a cognitive-oriented instead of an information-oriented taxonomy. This blueprint guide conveys intangible concepts that the team intuited or observed during contextual interviews and redefines its new web site usability strategies.

Kneifel, Alix A. and Carol Guerrero. STC Proceedings (2003). Design>Web Design>Usability>Case Studies