Better Invoices for Better Business

Invoices that obfuscate information, incorrectly state terms or arrive incomplete can be a massive headache for all parties. These mistakes will only delay the payment process, so it is critical you produce invoices that clearly deliver information your client will need.

Potts, Kevin. List Apart, A (2004). Design>Web Design>Forms>Usability

Developing an Online Form

Creating an online form can present developers with many challenges. This case study reviews how a paper-based form was taken through the usability engineering process to develop a functional online version. We discuss the steps in planning and research, prototype development, test design, and the usability test results.

Usability.gov. Articles>Web Design>Forms>Usability

Dysfunctional Forms Syndrome

Prevent major user annoyance by checking all your web forms: feedback, comment posting, product orders, newsletter sign-up, newsletter opt-in, unsubscribe option, site registration, etc. When a form won't submit, or otherwise fails, after user inputs lots of data, it causes extreme ill will toward your web site, and may be legal violation (UCE laws).

Streight, Steven. Blogger.com (2004). Articles>Web Design>Forms>Usability

Effective Form Design

Forms are often an essential element of an application or website. In fact they are the most popular way of gathering information or encouraging user feedback. Given the sort of information that forms are used to collect (such as registering for a service, or placing an order), the importance of ease-of-use hardly needs to be emphasised. These are tasks central to the success of many online businesses.

Farrell, Tom. Frontend Infocentre (2000). Design>Web Design>Usability>Forms

Five Ways To Make Sure That Users Abandon Your Forms

Completing a form is rarely (if ever) the goal in and of itself. The goal is to entice the user into a deeper relationship (of some sort) with your web site. Notice that I didn't say that the goal was to complete a transaction or make a sale.

Improving Customer Experience (2006). Design>Web Design>Forms>Usability

Forms vs. Applications

Once an online form goes beyond two screenfulls, it's often a sign that the underlying functionality is better supported by an application, which offers a more interactive user experience.

Nielsen, Jakob. Alertbox (2005). Articles>Web Design>Forms>Usability

International Address Fields in Web Forms

As enablers of online conversations between businesses and customers, Web forms are often responsible for gathering critical information—email addresses for continued communications, mailing addresses for product shipments, and billing information for payment processing to name just a few. So it shouldn’t come as much of a surprise that one of the most common questions I get asked about Web form design is: “How do I deal with international addresses?”

Wroblewski, Luke. UXmatters (2008). Design>Web Design>Forms>Usability

Label Placement in Forms

Placing a label above an input field works better in most cases, because users aren't forced to look separately at the label and the input field. Be careful to visually separate the label for the next input field from the previous input field.

Penzo, Matteo. UXmatters (2006). Design>Web Design>Forms>Usability

Name and Address Forms on the Web: Research into Usability  

Internet forms can be found on all kinds of sites that enable visitors to interact with companies, such as order forms in online shops or application forms on job boards. These forms ask visitors to fill out their name and address, which in many cases results in user errors as a consequence of design failures. In this article we report on a research project using event logs to analyze user errors and optimize the design of name and address forms. Two factors are identified as crucial for usability: the sequence of elements in the name field and the spatial orientation in the address field.

Lentz, Leo and Mark de Jong. STC Proceedings (2005). Design>Web Design>Forms>Usability

The Scott Adams Meltdown: Anatomy of a Disaster

A chain of five errors led to Scott Adams losing his work. Not one of those errors was his. They had been made months and even years before Scott Adams ever started work on his blog. His was an accident waiting to happen, an accident that has almost certainly befallen a large number of other individuals who have had the misfortune to use the same software.

Tognazzini, Bruce. Nielsen Norman Group (2006). Design>Web Design>Usability>Forms

Sensible Forms: A Form Usability Checklist

Sometimes it’s the little things that drive you nuts. As many of us have probably noticed during this season of holiday shopping, usability problems in online forms can be infuriating. Brian Crescimanno helps solve the problem with a checklist of form-usability recommendations.

Crescimanno, Brian. List Apart, A (2005). Design>Web Design>Usability>Forms

Seven Steps to Usable Forms

Follow these seven steps to make your forms - and your users - happy.

Reichley, Keith. SitePoint (2002). Design>Web Design>Forms>Usability

Simple Tricks for More Usable Forms

Web developers loathe the task of building forms almost as much as users loathe having to fill them in. These are both unfortunate facts of the Web, but some smart JavaScript and intelligent CSS can go a long way to remedying the situation. In this article, I'll introduce a number of simple tricks for improving the usability of forms, and hopefully inspire you to improve on them and create your own.

Willison, Simon. SitePoint (2004). Design>Web Design>Forms>Usability

Site Comment: Yellow Page Search on Krak.dk

Too many required choices, too much mouse moving, too weak words, and less obvious options make address search hard on Krak.dk.

Bohmann, Kristoffer. Bohmann Usability (2000). Design>Web Design>Usability>Forms

Getting a Form's Structure Right: Designing Usable Online Email Applications

There are a million websites out there. There are a million email service providers out there. How do you ensure that you gain the right audience to join your service? What are those factors that will help users move ahead and become your loyal customer? Part of the answer has to do with the first step: Registration!

Kirmani, Afshan. Boxes and Arrows (2008). Articles>Web Design>Forms>Usability