#23081
The Access Board is an independent Federal agency devoted to accessibility for people with disabilities. It operates with about 30 staff and a governing board of representatives from Federal departments and public members appointed by the President.
Access Board, The. Organizations>Web Design>Accessibility>Government
#22965
Accessible Taxes? A Blind Consumer's Experience with the US Tax System
One of the most common, and least enjoyable, experiences of citizens of the United States is that of filing income tax forms. This year, Sachin Pavithran, who is blind, attempted to complete the forms and file them without assistance from sighted friends. Find out whether he was successful or not.
Bohman, Paul, Shane Anderson and Sachin Pavithran. WebAIM (2004). Articles>Web Design>Accessibility>Government
#23078
Here are some useful tools for people designing accessible websites for the Federal government.
#25801
More Than Screen Deep: Toward Every-Citizen Interfaces to the Nation's Information Infrastructure
The spread of information systems and, in particular, information infrastructure throughout the economy and social fabric raises questions about the technology's ease of use by different people, from those with limited technical know-how to those with various disabilities to the so-called power users who push for higher performance on many dimensions.
National Academies Press (1997). Books>Web Design>Accessibility>Government
#33232
Serving Citizens’ Needs: Minimising Online Hurdles to Accessing Government Information 
With the rapid spread of the Internet across society, government institutions are taking advantage of digital technology to distribute materials to citizens. Is merely having a website enough, or are there certain usability considerations site creators must keep in mind to assure efficient public access to online materials? This project looked at typical people's ability to locate various types of content online, in particular, their ability to find tax forms on the web. Findings suggest that people look for content in a myriad of ways, and there is considerable variance in how long people take to complete this online task. Users are often confused by the ways in which content is presented to them. In this paper, two common sources of confusion in users' online experiences with locating tax forms online are distinguished: (1) URL confusion and (2) page design layout. Ways are also suggested to decrease these two sources of frustration, yielding less exasperating and more productive user experiences.
Hargittai, Eszter. Human Factors International (2003). Articles>Web Design>Accessibility>Government
#33309
This is How the Web Gets Regulated
As in finance, so on the web: self-regulation has failed. Nearly ten years after specifications first required it, video captioning can barely be said to exist on the web. The big players, while swollen with self-congratulation, are technically incompetent, and nobody else is even trying. So what will it take to support the human and legal rights of hearing impaired web users? It just might take the law, says Joe Clark.
Clark, Joe. List Apart, A (2008). Articles>Web Design>Accessibility>Government
