UI Design Cuts McAfee's Support Calls by 90%

When McAfee launched it's new ProtectionPilot software in the summer of 2004, the number of support calls they received was drastically less than expected and what is typical of a software launch. The article on softwareceo.com presents 23 tips attributed to McAfee's success with the ProtectionPilot launch.

IxDA Resource Library (2005). Design>User Interface>Case Studies