User Experience Accountability: Assessing Your Impact on Business Results

So often, user-experience designers are held accountable for process objectives. A successful project is one that meets budgets, deadlines, and specifications. There's a problem with measuring success this way-process-objective metrics don't really tell you how good you are at developing a strong user experience, only whether you completed the job specifications efficiently.

Hirsch, Scott. Adaptive Path (2003). Design>User Experience>Assessment

The User Experience of Enterprise Software Matters

I can’t tell you how many frustratingly unusable enterprise Web applications I’ve encountered during my 12 plus years in corporate America. As important as the user experience of enterprise software is to a business’s success, why isn’t its assessment usually a factor in technology selection?

Sherman, Paul J. UXmatters (2008). Articles>Web Design>User Experience>Assessment