A directory of resources inthe field of technical communication.

Design>User Experience

253 found. Page 1 of 11.

About this Site | Advanced Search | Localization | Site Maps
 

1 2 3 4 5 6 7 8 9 10 11  NEXT PAGE »

User experience design is a subset of the field of experience design which pertains to the creation of the architecture and interaction models which impact a user's perception of a device or system. The scope of the field is directed at affecting 'all aspects of the user’s interaction with the product: how it is perceived, learned, and used.'

 

1.
#37578

91 Trendy Contact And Web Forms For Creative Inspiration

This article showcases modern and interesting contact/web form solutions found around the Internet. I also collected interesting ways how people decide to call their contact forms – get in touch, contact info, say hello, talk to me, say hey, connect, say “hi”, mail us and of course – contact us.

Graveris, Dainis. First Web Designer (2009). Design>Web Design>Forms>User Experience

2.
#37814

Abundance of Choice and Its Effect on Decision Making

What affects decision outcomes most is the actual context in which people make decisions. All kinds of things affect decision making—the type of decision someone is making, the decision maker’s level of expertise, the number of options available, the way and order in which options are presented, and many others. This column examines how the number of available options affects the decision-making process.

Roller, Colleen. UXmatters (2010). Articles>Web Design>Information Design>User Experience

3.
#34049

Accessibility to the Face

Empathy is what separates us from the rest of the animal kingdom. We have an ability to imagine things the way that others see them and how it makes them feel. We don’t even have to have a disability ourselves. Accessibility is NOT a checklist. Accessibility is about usability. Accessibility is a paradigm shift. Accessibility is a personal issue.

Foster, Rob. northtemple (2009). Articles>Accessibility>User Centered Design>User Experience

4.
#27445

Ad Conversion Rate Influenced by Time (Not Click Rate)

Time is an important design variable to understand. Your user experience is effected by it no matter what user experience you are serving up and the rules are different for every context. For example, the "three click rule" (users must get to their destination within three clicks) applies to e-commerce primarily but not to mortgage education, financial services usability or reading the New York Times online.

Spillers, Frank. Demystifying Usability (2004). Design>Web Design>User Experience>E Commerce

5.
#26202

Archiving Experience Design: A Virtual Roundtable Discussion

The following discussion was conducted over a six-week period late in 2002. We invited members of Loop’s advisory board and several distinguished guests to address the question of how we, as an emerging community of interest, might begin to address the critical question of preserving the history of our field.

AIGA (2003). Design>User Experience>History

6.
#34126

Are URL Shorteners A Necessary Evil, Or Just Evil?

What started out as something people did via e-mail and bookmark-sharing services like Delicious, is now moving to Facebook, Twitter, and other social broadcasting services. It is just so much more efficient to share a link once with all your friends and followers than to send it to each one individually.

Schonfeld, Erick. TechCrunch (2009). Articles>Web Design>User Experience>Social Networking

7.
#35232

Are We The Puppet Masters?

Through the designs we create, we have the ability to directly influence another person’s behavior. The ethical implications of this are important and not easily definable. I was interested in ethics before I ever considered becoming a designer, but the lessons I learned while studying philosophy impacts the way I view my designs. In nature, our goal is a good one. We strive to help others by improving the interactions that define their life. This drives us to create and innovate new ways of interacting with old concepts. The question remains, do we have the right to influence another person? Further, are there guiding principles we can follow that can keep us on the moral path? The answers to these questions rests on the shoulders of the whole community, not a single person or group.

Nunnally, Brad. Johnny Holland (2009). Articles>User Experience>Interaction Design>Rhetoric

8.
#26519

Are Your Prospects Walking Out on You?

Learn how to write compelling copy that will keep your site visitors interested in what you're offering.

Gandia, Ed. Webcredible (2005). Design>Web Design>User Experience

9.
#36235

The Art of the Signup

There is no single best way to have users sign up for an account online, because there are too many variables to be considered for this aspect of the user experience. Varying factors can include security, purpose of the account, understanding of the user at the time of signup, what information they must have ready and what they will have to do next, among other things. So to point to a cool new site – even a competitor’s – and say “I want a one-field signup process like that!” does not necessarily serve your needs or your user’s. In fact, there is an awesome site I recommend to people that suffers greatly from a confusing signup process because they tried to simplify it too much.

Colvin, Kris. Design for Users (2008). Articles>Web Design>Community Building>User Experience

10.
#24838

Attractive Things Work Better   (PDF)

Until recently, emotion was an ill-explored part of human psychology. Some people thought it an evolutionary left-over from our animal origins. Most thought of emotions as a problem to be overcome by rational, logical thinking. And most of the research focused upon negative emotions such as fear, anxiety, and anger. Modern work has completely reversed this view.

Norman, Donald A. JND.org (2003). Design>User Interface>User Experience>Emotions

11.
#28897

Audio and the User Experience

Audio signals also help us interact with our environment. Some of these signals are designed: We wake to the buzz of the alarm clock, answer the ringing telephone, and race to the kitchen when the shrill beep of the smoke alarm warns us that dinner is burning on the stove. Other audio signals are not deliberately designed, but help us nonetheless. For instance, we may know the proper sound of the central air conditioning starting, the gentle hum of the PC fan, or the noise of the refrigerator. So, when these systems go awry, we notice it immediately--something doesn't sound right. Likewise, an excellent mechanic might be able to tell what is wrong with a car engine just by listening to it run.

Follett, Jonathan. UXmatters (2007). Design>User Centered Design>User Experience>Audio

12.
#39114

Badass—An Interview with Kathy Sierra

Kathy Sierra is the author of many successful books, including the award winning Head First series with Bert Bates. She’s an in-demand conference speaker, trainer, programmer, and the founder of the online community JavaRanch. In this interview, she and Nicky Bleiel discuss her new book, Badass: Making Users Awesome.

Bleiel, Nicky. Society for Technical Communication (2015). Articles>User Experience>Information Design>Cognitive Psychology

13.
#38152

Being Human is Good Business

Your customers are the reason your company exists: serving and retaining them is essential. Results from a recent JD Power retail banking satisfaction study show that poor customer service is the most common reason why customers switched banks in 2010. Of respondents, 37% who changed their primary bank did so because of poor customer service at their previous bank. If you don’t recognize the value of your customers, they leave. If you treat them with compassion and respect, you can inspire their loyalty.

Smaby, Kristin. List Apart, A (2011). Articles>User Centered Design>User Experience>E Commerce

14.
#30009

Beyond User-Centered Design and User Experience: Designing for User Performance   (PDF)

The shortcomings and limitations of user-centered and user experience design are considered and contrasted with usage-centered design. The iterative, trial-and-error approach of traditional user-centered approaches is argued to lead to excessive dependence on user testing and user approval, leading to overly conservative designs. By contrast, model-driven approaches based on fine-grained task models have a proven record of leading to dramatic improvements in user performance through innovative designs.

Constantine, Larry L. Constantine and Lockwood (2006). Articles>User Centered Design>User Experience>EPSS

15.
#19482

The Big Cocktail: Cognitive and Humanistic Traits of an Information Designer   (PDF)

This paper describes how our experience in striving to hire Information Designers led us to identify the very basic cognitive and humanistic traits that make up a successful technical communicator. It also shows how, once identified, such traits can be used to unveil hidden potentialities which can help turn a non expert candidate into a successful and gratified Information Designer and communicator. This paper focuses mainly on psychological traits, not on technical skills, that have been extensively discussed in a series of other papers.

Zace, Sokol. STC Proceedings (2001). Articles>Information Design>User Experience>Cognitive Psychology

16.
#28688

Brand Experience in User Experience Design

As user experience professionals, we have the opportunity to work more closely with brand and marketing specialists to clearly articulate the brand perception we want to elicit from our customers. Brand perception is, in part, an expectation on the part of a customer regarding future interactions with a company and its products and services. To achieve our desired brand perception, we must consistently represent and deliver the brand values we have led customers to expect.

Baty, Steve. UXmatters (2006). Design>Web Design>User Experience>Marketing

17.
#34170

Bringing Holistic Awareness to Your Design

All of the members of the best teams could tell us, with relative ease, the top five business goals of their application, the top five user types the application was to serve, and the top five platform capabilities and limitations they had to work within. And, when questioned more deeply, each team member revealed an appreciation and understanding of the challenges and goals of their teammates almost as well as their own.

Selbie, Joseph. Boxes and Arrows (2009). Design>User Experience>Usability>User Centered Design

18.
#28535

Budgeting for Advertising and Customer Experience

The most effective companies realize that they can't succeed on advertising alone; the customer matters.

Hurst, Mark. uiGarden (2007). Articles>Web Design>Usability>User Experience

19.
#33161

Building Ease of Use Into the IBM User Experience   (PDF)

This paper provides an overview of the process and organizational transformation that IBM has gone through in improving the user experience with our offerings.

Vredenburg, K. IBM (2003). Articles>Web Design>User Experience>Case Studies

20.
#30633

Building the UX Dreamteam

Finding the right person to complement your User Experience team is part art and part luck. Though good interviewing can limit the risk of a bad hire, you need to carefully analyze your current organizational context, before you can know what you need. Herein lies the art. Since you can't truly know a candidate from an interview, you gamble that their personality and skills are what they seem. Aimed at managers and those involved in the hiring decision process, this article looks at the facets of UX staff and offers ways to identify the skills and influence that will tune your team to deliver winning results.

Colfelt, Anthony. Boxes and Arrows (2007). Design>User Experience

21.
#38121

Building Trust on Ecommerce Home Pages

While the presence of many trust elements, aids, and cues throughout an ecommerce site contributes to customers’ perception of its trustworthiness, as UX designers, we can build greater trust by including and appropriately placing these identified trust elements on a site’s home page, as this article describes.

Kirmani, Shazeeye. UXmatters (2011). Articles>Web Design>User Experience>E Commerce

22.
#37032

Can the Experience of Paper Be Replicated on a Screen?

A number of organisations are experimenting with how the experience of reading a paper book or a magazine can be replicated when they are displayed on a screen. Underlying all of these, is an assumption that people can and want to read content online (or on screen) in the same way as they read paper books and magazines.

Pratt, Ellis. Cherryleaf (2010). Articles>Web Design>User Experience>Publishing

23.
#31127

Change Blindness: "You See, But You Do Not Observe"

We can't force people to look at the work we do, but if we want to make them happy, we need to provide them with the information they need in a manner that makes it easy for the top-down mechanisms to work efficiently. It's our job to help them observe, rather than just see.

Rockley Group, The (2008). Articles>Information Design>User Experience>Cognitive Psychology

24.
#30721

Charlie Kreitzberg on Web 2.0 and You

This is the recording of the presentation from the Catalyze Community monthly webcast featuring Charlie Kreitzberg on December 13, 2007. Charlie spoke on "Web 2 and You - How Web 2.0 Will Catapult Business Analysts and Usability Professionals into Center Stage" which examined his models for understanding Web 2.0 and explored the vast opportunities for professionals who define and design new software and websites.

Catalyze (2007). Design>Collaboration>User Experience>Web Design

25.
#36632

Clickable <li>

Increasing the clickable area of links inside your <li>'s increases usability.

Holesh, Kevin. I Love Usability (2010). Design>Web Design>User Experience>Usability

 
 NEXT PAGE »

 

Follow us on: TwitterFacebookRSSPost about us on: TwitterFacebookDeliciousRSSStumbleUpon