Designing Customer-Centered Organizations

Even with the present downturn in the economy, more companies, from new media to established banks, have larger usability and design teams than ever before. Should we be content that we have come so far?

Zapolski, John and Jared Braiterman. Boxes and Arrows (2003). Design>User Centered Design>Workflow>Usability

Designing Intersection Flows

When forms give users the option to continue in two or more alternative directions, such as registering as a new customer or signing in as a returning one, unfortunate users will take the wrong turn if it isn't unmistakably obvious which way they should go. In this article, we'll take a look at a few intersection flows that have caused users problems.

Olsen, Henrik. GUUUI (2005). Articles>User Interface>User Centered Design>Workflow

Users In The Development Cycle: Effective Project Communication

Don't be another project manager who thinks end users have no place in the development cycle. Get the right information from the right people and make sure your team has everything they need to do their jobs properly. When your application is loved by all and you're responsible for its success, your entire team will thank you for it.

Palmisano, Salvatore. Boxes and Arrows (2002). Design>User Centered Design>Workflow