Cross-Cultural User-Experience Design: What? So What? Now What...  

Applying culture to user-experience design theory and practice.

Marcus, Aaron. University of California Berkeley (2005). Presentations>User Centered Design>User Experience>International

El Diseño Estratégico de Competencias  

Sería necio de mi parte pensar que yo inicio aquí lo dicho con mis palabras. Esta charla ha empezado en ustedes mucho antes que mi intervención. Existe ya en el reconocimiento del formato 'Congreso' sentidos asociados, y por todos nosotros sostenidos, y expectativas en relación a lo que es, o debe ser, una 'ponencia' en general y en este medio ámbito en particular. Estructuras y estilos asociadas a 'Ser ponencia en Congreso de diseño' en las que todos nos incluimos, para confirmar, una vez más, aquella promesa de que este espacio social es lo que todos nosotros esperamos.

Pujol, Mónica. University of Alberta (2003). (Spanish) Design>User Centered Design>International

Increasing User Acceptance Of Technical Information in Cross-Cultural Communication    

A significant problem in technical communication is persuading the user that the information is accurate, valid, and useful. All too often, technical communicators treat users as members of their own culture. When authors do consider cultural issues, they often focus on matters such as vocabulary, visuals, and organization. Other strategies, however, can be useful in gaining acceptance of technical information in cross-cultural situations. For example, the communication theory of compliance-gaining offers suggestions for how the technical communicators can adapt the text to enhance user acceptance when communicating to members of their own culture as well as when communicating across cultures. Communicators can use promises, threats, demonstrate positive and negative outcomes, extend friendliness, etc., to develop the text. In this article, I will explain several compliance-gaining strategies authors can use, identify rhetorical strategies they can combine with compliance-gaining strategies, show how these strategies can be effective in a cross-cultural environment by comparing the strategies in two sample cultures, and analyze a brief sample.

Warren, Thomas L. Journal of Technical Writing and Communication (2004). Articles>Documentation>User Centered Design>International

Profiling Users from Around the World  

This full-day, post-conference workshop provides the tools and methods for answering the question, 'How and why do the information needs of a user from one country differ from those of a user in a different country?' In a highly interactive setting, explore the cultural biases you bring to technical communication with your peers who may or may not share your cultural context. Consider ways of creating world-ready information products that can be customized for any cultural context (localization) or standardized for world distribution (globalization).

Hoft, Nancy L. STC Proceedings (1996). Design>User Centered Design>International

A Map Of Social (Network) Dominance

Even on the Web, world dominance must be achieved one country at a time. While Facebook has long been the largest social network in the world, and should soon pass MySpace in the U.S., it is not the largest social network in every country.

Schonfeld, Erick. TechCrunch (2009). Articles>User Centered Design>Social Networking>International