Drawing from user observation methodologies, design thinking and synthesis we observed and filmed old people in their homes in UK, US, Denmark, India, Taiwan, Italy, Israel, South Africa and Columbia.
People and Product (2008). Design>User Centered Design>Accessibility>Elderly
Who is the "Older Adult" in Your Audience? 
Discusses a misunderstood demographic.
Chisnell, Dana E. and Janice C. 'Ginny' Redish. Intercom (2005). Design>Accessibility>User Centered Design>Elderly
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