Audience Profile Sheet  

A form for coding users' interaction with a written document.

Markel, Mike. Bedford-St. Martin's (2001). Design>Usability>Workflow

Designing Customer-Centered Organizations

Even with the present downturn in the economy, more companies, from new media to established banks, have larger usability and design teams than ever before. Should we be content that we have come so far?

Zapolski, John and Jared Braiterman. Boxes and Arrows (2003). Design>User Centered Design>Workflow>Usability

The Freedom of Fast Iterations: How Netflix Designs a Winning Web Site

The designers of Netflix.com have a smashing success on their hands, but we didn't find them resting on their laurels. They want to get even better, and for them that means iterate, iterate, iterate. Netflix isn't the only company using a fast iterative design approach. Google has also gained attention for their unorthodox design methods, with many people complaining that they have a huge stable of products, but only a few they've designed well.

Porter, Joshua. User Interface Engineering (2006). Articles>Web Design>Usability>Workflow

A 25-Point Website Usability Checklist

Four major components are covered in this checklist: accessibility, identity, navigation and content. The list is a printable PDF and contains a rating system and space for comments.

User Effect (2009). Articles>Web Design>Usability>Workflow