#29998
New Technical Writer: Use the Persona to Create the Most Useful Section of Your User Document
A good User Document includes sections on how to set up, use, and care for the product. However, to create a great User Document, the technical writer should use the Persona, generated in the analysis of the User/Reader, to create the topics for the most useful section of the User Document. This article describes this procedure.
Millman, Barry. Article Alley (2007). Articles>Usability>User Centered Design>Personas
#19015
Jakob Nielsens hypotese må enten være baseret på hypertekst som et teoretisk felt, eller i relation til HTML. Dette bliver der ikke taget stilling til fra Nielsens side, så umiddelbart må det ses som en personlig vurdering af Nielsen. Man kunne lige så godt sige at computere eller http protokollen var vigtigst. At links er vigtige for navigationen i et hypertekst dokument er der ingen tvivl om. Hvis der ikke forekom links i en hypertekst ville det blive overordentligt svært at forestille sig Internet som det ser ud i dag.
Quark, The (2002). (Danish) Design>Web Design>Theory>Usability
#18943
Nondirected Interviews: How to Get More Out of Your Research Questions
As user experience designers, a key component to nearly all the techniques we use in our practice is the one-on-one interview. It's the basis of requirements gathering, usability testing, and task analysis. In order to remove our personal biases, expectations and opinions from the questions asked, I practice a kind of questioning technique called the nondirected interview. The questions asked are at the heart of any interview. Following are a loose set of guidelines to help you frame questions in a way that elicits honest and accurate responses.
Kuniavsky, Mike. Adaptive Path (2002). Articles>User Centered Design>Interviewing>Usability
#23973
Many people have a hard time talking about the distinctions between different kinds of Web development, which makes it difficult to decide how to proceed. This article offers a quick survey of various Web projects and of the techniques that address them.
Korman, Jonathan. Cooper Interaction Design (2003). Articles>Web Design>Usability>Heuristic Evaluation
#24230
Not Getting Personal: Assessing Website Effectiveness 
Websites are sometimes evaluated primarily on first impressions or personal preference. More difficult to ascertain is their success in terms of communication. Assessments of websites can benefit from research and developments from fields such as usability studies, linguistics, professional writing, and rhetoric.
Durham, Marsha. STC Proceedings (1999). Articles>Web Design>Assessment>Usability
#11872
Web usability has traditionally been focused on increasing ease of learning for the novice users. This makes great sense and should continue to be the main goal. Remember Jakob's Law of the Internet user experience: users spend most of their time on other sites than your own. Thus, users rarely learn enough about any given site to become true expert users.
Nielsen, Jakob. Alertbox (2000). Articles>Web Design>Usability
#19183
Observing Users Who Listen to Web Sites
In this article we focus on the first of these goals and give you some of the fascinating findings about how vision-impaired users work with web sites.
Redish, Janice C. 'Ginny' and Mary Frances Theofanos. Usability Interface (2003). Design>Usability>Methods
#24736
Perhaps we should look to the simplest elements of usability for inspiration. Perhaps it's time to recognize the contribution of a single humble helper. Yes, it's time for an ode to Balloon Help.
Cavanagh, Thomas B. Usability Professionals Association (2004). Design>User Interface>Usability
#31869
Of Mice and iPods, or The Death of the Designer
Computing technologies are becoming so familiar it can feel as if they have always been here. It is strange to think that the mouse, for instance, was invented by Doug Englebart in the seventies. He must encounter a degree of incredulity when he mentions this to people. “You invented the mouse? Really? How nice. Did you also invent the pen?”
Blythe, Mark. uiGarden (2008). Articles>Human Computer Interaction>User Centered Design>Usability
#13562
Official Winter Olympics Site: Not Even Bronze
An early tweaking raised the Salt Lake City website to 70% compliance with homepage usability guidelines. Inside the site, however, task support falls far below medal contention.
Nielsen, Jakob. Alertbox (2002). Design>Web Design>Usability
#10429
On Beyond Help: Meeting User Needs for Useful Online Information 
It is well accepted that understanding the users and a thorough analysis of their goals and tasks is a prerequisite for usability. To produce a document, online information, or knowledge base that is truly usable, the designer and writer must also consider different user approaches to the information to create it in a form that meets those needs. The underlying technology must also be considered, as it affects the presentation of the information as well as the functionality available to users. To meet user needs for useful online information, all these elements must be factored into the design—and technical communicators must master the skills necessary to make the right choices.
Quesenbery, Whitney. Technical Communication Online (2001). Articles>Usability>Information Design
#26624
The Internet is growing at an annualized rate of 18% and now has one billion users. A second billion users will follow in the next ten years, bringing a dramatic change in worldwide usability needs.
Nielsen, Jakob. Alertbox (2005). Articles>Web Design>Usability
#29592
One Hundred and One Spots, or How Do Users Read Menus?
Proceedings of a paper about how readers interact with designed documents.
Aaltonen, Antti, Aulikki Hyrskykari and Kari-Jouko Raeihae. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (1998). Articles>Document Design>Interaction Design>Usability
#28257
The early Web's explosive growth rate has slowed, but even the mature Web is still expanding and recently crossed the 100 million websites mark.
Nielsen, Jakob. Alertbox (2006). Articles>Usability>Web Design
#31800
Online Persuasion: Seven Ways to Persuade People to Buy
Persuading people to do what you want them to do on your website isn't as hard as you think. Read through these top tips and so your online conversion rates can soar!
Halabi, Lisa. Webcredible (2008). Design>Web Design>Usability>E Commerce
#18605
Online Universal Design and Evaluation Tool
A major project of the Trace Center is the development of an on-line design and evaluation tool to assist product developers in creating better and more usable products. The design tool will lead designers through a process that encourages them to ask questions about their design and provides them with information about aspects or features of their product that might pose access barriers. A listing of possible strategies and ideas they might use to address the accessibility issues or to make their product more generally usable is provided. Specific examples, audio and video clips, copies of reference documents and studies, and resources they can contact or refer to will all be included over time.
University of Wisconsin. Design>Usability>Accessibility>Universal Usability
#19275
Online Yaşam ve Tasarım Kültürü
Hergün yüzlerce menü görüyor, onlarca 'checklist'i işaretliyor, formlar dolduruyor, bilgi gönderiyor, sepete atıyoruz. Bir sitenin tasarımı denince akla sadece grafikler, 'grid'lerin yerleri, menünün boyutu, renkler vs. geliyor, ancak bütün bu makyajın altında bir sitenin çatısı durumunda ve siteyi diğerlerinden ayıran temel etkenlerden olan sayfadaki farklı elemanların sunuluş biçimi, kullanıcıların siteden beklentilerini karşılamadaki ve kullanım kolaylığını sağlamadaki yeterlilik göz ardı ediliyor.
#22868
OOBE Project: A Case Study in User-Friendly Hardware
Many people can't even program their VCR, let alone set up a new PC. As part of an industry-wide response to this problem, Epson America came up with the Users Digest. We hoped it would grab users' attention and hold it long enough to get them up and running without calling tech support. This paper relates the history of the User k Digest andprovides a guided tour of this innovative document.
Bergen, Karen A. STC Proceedings (1997). Articles>User Centered Design>Usability
#14339
An Open Discussion on Web Navigation
What is navigation? • Central metaphor for the web • If they cannot find it, they cannot buy it • Conventions forming, but… • …It depends • Future: Will navigation be less or more important?
Instone, Keith. Instone.org (2002). Design>Web Design>Usability
#26637
Open New Windows for PDF and other Non-Web Documents
When using PC-native file formats such as PDF or spreadsheets, users feel like they're interacting with a PC application. Because users are no longer browsing a website, they shouldn't be given a browser UI.
Nielsen, Jakob. Alertbox (2005). Articles>Web Design>Usability>Adobe Acrobat
#19408
Optimal Line Length: Research Supporting How Line Length Affects Usability 
What is the optimal line length when reading prose text from a monitor? Certain aspects of usability have been researched for over 120 years. One active area of investigation has been the influence of line length on the speed of reading prose text. Weber (1881) made the first research-based recommendations when he suggested that an ideal line length was 4 inches (100 millimeters). He stated further that the maximum never should exceed 6 inches (150 mm). The same year Javel (1881) reported that line lengths should be no longer than 3.6 inches (90 mm). Two years later, Cohn (1883) confirmed that 3.6 inches (90 mm) was the best length, and that 4 inches (102 mm) was the longest admissible line length.
Bailey, Robert. Web Usability (2002). Design>Typography>Web Design>Usability
#19030
Optimize Your Site's Usability
A specter is haunting the world of business: The specter of customer empowerment. Users rule the Internet and vote with millions of mouse-clicks every day. Users go where they are well treated, so customer-centered Web sites that are easy to use and pleasant to visit get the credit card numbers. Sites that are difficult to use or take forever to download suffer the death penalty. This simple fact is the reason usability has become a core competency for business survival in the network economy.
Nielsen, Jakob. ZDNet (1998). Design>Web Design>Usability
#23965
The Inmates Are Running the Asylum, published in 1998, introduced the use of personas as a practical interaction design tool. Based on the single-chapter discussion in that book, personas rapidly gained popularity in the software industry due to their unusual power and effectiveness. Had personas been developed in the laboratory, the full story of how they came to be would have been published long ago, but since their use developed over many years in both my practice as a software inventor and architectural consultant and the consulting work of Cooper designers, that is not the case. Since Inmates was published, many people have asked for the history of Cooper personas, and here it is.
Cooper, Alan. Cooper Interaction Design. Articles>Usability>User Centered Design>Personas
#10575
Paper Prototypes: Still Our Favorite
We’ve been creating paper prototypes and teaching others to use them for the past eight years. In that time, we’ve learned a lot about what paper prototyping is all about and we’re still pleased by what an effective and easy-to-use tool it is.
User Interface Engineering (1998). Design>Usability>Prototyping
#21689
Papers and Presentations from STC India Learning Sessions
View and download papers presented at STC India's learning sessions.
STC India. Presentations>Information Design>Communication>Usability
