The Architecture of Meaning  

It is the job of the information architect to discern the internal structure of content and than give it external form to support users in constructing meaning, in relating the content to their own knowledge, needs, and purposes, and thus making sense of the content.

Soergel, Dagobert. University of Maryland. Articles>Information Design>Rhetoric>User Centered Design

The Case for Web Architecture: A Communication Process Approach to Retail Web Site Development  

How is commercial Web site development informed by management decisions, marketing needs, business requirements, and consumer behavior and psychology (in short, the complex rhetorical situation surrounding commercial Web site development)? And how can the development process inform the formulation of a more effective Web commerce solution? I argue that the sense of community on the Web is the building block of retail Web commerce. I use a case study to show that using a communication process model can be an effective method of assessing market needs, business requirements, management decisions, and technology in the development of a retail Web solution.

Chu, Steve W. STC Proceedings (1998). Design>Web Design>Information Design>Rhetoric

Chunking Content: Toward a Rhetoric of Objects  

We need to develop a rhetoric of objects to understand the new way in which we must create and deliver content over the Web. We are facing a new multiplicity of audiences—niche groups, and even individuals, to whom we offer customization and personalization. With our new tools and new ways of thinking about what we create, we are inventing informative objects that address the needs of our audiences, letting go of the concept of a document, as we plunge into a world of small chunks of content. In this presentation, I consider how this new approach to technical communication affects our ideas of audience, invention, arrangement, style, delivery, memory, and character—the canons of traditional rhetoric.

Price, Jonathan R. STC Proceedings (2003). Articles>Information Design>Web Design>Rhetoric

Coherence, Context, Relevance: Special Deliverable

There are a lot of things that make deliverables good: coherence, context and relevance hardly constitute a comprehensive list. But by focusing on techniques that achieve coherence, context and relevance, information architects can address the challenges of starting a document, focusing the document and explaining its value.

Brown, Dan. Boxes and Arrows (2002). Articles>Information Design>Rhetoric

Design Principles for Multi-Window Online Information Systems: Conclusions from Research, Applications, and Experience    

This article discusses how the use of multiple windows affects online information design by examining key concepts and presenting a set of design principles based on research and the authors' experience designing online information.

Corbin Nichols, Michelle and Robert R. Berry. Technical Communication Online (1996). Design>Information Design>Rhetoric>Visual Rhetoric

The Effects of Information Design on Perception of Environmental Risk  

Communication about environmental risk is important and problematic. A few prior researchers have explored the impact of information design in this area. This paper describes research done involving one common graphic tool, the risk ladder. Risk ladders explain the magnitude of risk from an environmental hazard, often by including comparative information about more familiar risks.

Campbell, Kim Sydow. STC Proceedings (1998). Design>Information Design>Environmental>Rhetoric

Masacre en Madrid

La tragedia del 11 de Marzo en Madrid ha creado una catarata de informaciones (y de emociones) algunas de las cuales se han convertido en representaciones visuales que nos acercan al qué y al cómo de lo que ha pasado en estos días horribles. 

Dursteler, Juan Carlos. InfoVis (2004). (Spanish) Design>Information Design>Visual Rhetoric

Monitoring Order: Visual Desire, the Organization of Web Pages, and Teaching the Rules of Design  

Monitoring Order looks at two potential sources -- writings about book design and writings about visual arrangement in painting -- for helping teachers of writing think about teaching visual composition for Web pages; both sources are problematic but suggest directions for further study.

Wysocki, Anne Frances. Kairos (1998). Articles>Web Design>Information Design>Visual Rhetoric

Rethinking the Design of Presentation Slides

Summary, models, and templates of a new design of slides for technical presentations. This design is fully documented in Chapter 4 of The Craft of Scientific Presentations (Springer, 2003).

Alley, Michael. Penn State University (2004). Articles>Presentations>Information Design>Visual Rhetoric

The Rhetoric of Design: Implications for Corporate Intranets    

Sound structure and visual appeal are as important in attracting users to an intranet as the content itself because deliberate organizational and visual design allows users to navigate the site effectively and therefore helps users find the intranet a useful addition to their work flow rather than a burdensome one. In addition, by employing sound design principles, intranet developers will turn random facts filed away in databases or on servers into useful information, thus helping the intranet achieve its purpose as a medium for communicating and facilitating work processes in an organization. Unfortunately, design is an element that is sometimes overlooked in intranet development. To help developers better utilize design as an effective rhetorical tool in intranet development, this article examines issues such as creating form that is appropriate to function, determining audience needs and wants, and implementing structural and visual design principles. Intranet developers are often not professional comm

Jackson, Lisa Ann. Technical Communication Online (2000). Articles>Rhetoric>Information Design

The Use of Narrative in Interaction Design  

What roles can narrative play in creating enriching experiences on the Web—not just for users, but also for design teams? Moving beyond the conceptual, we’ll discuss the practical application of narrative in web design, and describe how many of us within the industry already use narrative theory in our practice. Finally, we’ll show how even corporate projects can be approached within a holistic narrative framework and how this can benefit both usability and the design process.

Gallagher, Marisa, Nancy Broden, Jeff DeVries and Jonathan Woytek. IAsummit (2004). Presentations>Information Design>User Centered Design>Rhetoric

Visual Literacy Bibliography

The study of visual communication is a multi-disciplinary, multi-dimensional effort. People who write on this topic come from mass communication (including photography, advertising, and news editorial areas), film and cinema studies, education, art and aesthetics, anthropology, psychology, philosophy, linguistics, semiotics, architecture and even archaeology. This rich melange of viewpoints is an asset because of the insights that come from cross-fertilization, however it causes some problems academically for those of us who teach visual communication because of a lack of any sense of common theory. This is not to suggest that there is or should be a central of core theory that organizes the field, however, it would be easier to order a curriculum, as well as a graduate program of study, if there were some notion of at least the important theories and scholars from the various disciplines that need to be covered. This project looks at the body of literature and the categories that emerge from the writings to develop a taxonomy of topics and some sense of the location of the most important, or at least the most frequently written about, areas of study. The objective is to collect the scholarly writing on the most central visual communication topics (mental imagery, visual thinking, the language metaphor, psychology), as well as peripheral topics that interweave with visual communication, such as sociology, anthropology, archaeology and architecture.

Moriarty, Sandra and Keith Kenney. International Visual Literacy Association. Resources>Bibliographies>Information Design>Visual Rhetoric

Visuals for Speaking Presentations: An Analysis of the Presenter's Perspective of Audience as a Partner in Visual Design    

Based on an interpretive study, this article focuses on visual composition within the workforce as perceived by individuals who use visuals to instruct, persuade, or inform while speaking to an intended audience. Tabulated and evaluated responses to survey statements relate the presenter's perception of a visual's function, the presenter's sensitivity to and the use of the audience perspective in visual composition, and training received in researching an audience. Data also provides a comparative analysis among respective organizations categorized by career interests: administrative or managerial positions within product-oriented business, people-oriented business, and educational institutions. Survey statements reflect the frames of reference that regulate visual design: the color spectrum, gender, cultural sensitivity, structural organization, semantics, and adherence to ethics when applying technological enhancements.

Caricato, Josephine A. Technical Communication Online (2000). Design>Information Design>Visual>Visual Rhetoric

What Technical Writers Can Learn from Christopher Alexander's Pattern Language

In a series of books, Christopher Alexander, an urban planner and architect, has inspired object-oriented programmers with his idea of a pattern language-originally, a catalog of solutions to common problems faced by any community or individual creating a livable structure such as a town or a house. His approach might also help technical communicators polish and perfect our own standard rhetorical structures (such as the procedure, user guide, or reference), viewed as common ways of answering frequent, if virtual, questions from our users . Alexander's way of describing age-old patterns such as neighborhoods, streets, paths, and homes may give us a model for creating our own set of patterns in technical communication, whether or not we adopt some of the eager elaborations offered by folks in the object-oriented design world. What's a pattern? For Alexander, a pattern is a practical guide to resolving any problem that occurs over and over, such as how to lay out common ground for a town square, or punch a hole in a wall for a door.

Price, Jonathan R. Communication Circle, The (2001). Articles>Information Design>Rhetoric

XML and the New Design Regime: Disputes Between Designers, Application Developers, Authors and Readers in Changing Technological Conditions and Perceptions of Social and Professional Need    

This study attempts to: (a) to specify a theory that explains the historical character of change or transition in the production of written artifacts, and (b) use that theory to cast light on a particular instance of change or transition in the production of written artifacts, that of the Web, principally, the issue of structured markup and discussions about precisely what a structured Web should look like, the work it should do, and so forth. It attempts to identify, describe, and analyze, are the norms and conventions that govern the production of written discourse.

Wilkes, Gilbert Vanburen IV. Journal of Computer Documentation (2002). Articles>Information Design>User Centered Design>Rhetoric

Review: What Excellence Looks Like 

Comments on the magnificent Envisioning Information by Edward R. Tufte.

West, Mike. MBWest.com (2006). Articles>Reviews>Visual Rhetoric>Information Design