Moving from Information Transfer to Knowledge Creation: A New Value Proposition for Technical Communicators    

This article first reviews the current literature that addresses the value of the technical communicator. Whereas those discussions focus on what is delivered to the user (reader), this article examines the value the technical communicator adds by creating organization (internal) knowledge. The article then examines the philosophical underpinnings that support any discussion of knowledge and defines the role of technical communicators as creators of knowledge. Finally, it offers an expanded value proposition for technical communicators and examines its practical implications.

Hughes, Michael A. Technical Communication Online (2002). Design>Information Design>Content Management>SMEs