A directory of resources inthe field of technical communication.

Design>Information Design

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Challenging Current Practice

Is it better to have more items on a page and requiring fewer pages to be accessed (wide breadth), or to have fewer items per page and require more pages to be accessed (more depth)? Based primarily on studies reported three years ago by Larson and Czerwinski (1998) and Zaphiris and Mtei (1998), designers have been encouraged to construct broad, shallow sites.

Bailey, Robert. Human Factors International (2001). Design>Information Design>Web Design


Change Architecture: Bringing Information Architecture to the Business Domain

As information architects, we are not just architecting information; we are using information to architect change. Bob Goodman shows us how we can use business and management techniques to help us be more effective agents of change.

Goodman, Bob. Boxes and Arrows (2006). Articles>Information Design>Business Communication


Change Blindness: "You See, But You Do Not Observe"

We can't force people to look at the work we do, but if we want to make them happy, we need to provide them with the information they need in a manner that makes it easy for the top-down mechanisms to work efficiently. It's our job to help them observe, rather than just see.

Rockley Group, The (2008). Articles>Information Design>User Experience>Cognitive Psychology


The Changing Face of Technical Publications: Aberdeen Group's Topic-Based Authoring and Customization Strategy Guide

Often conflicting pressures to produce communications that better fit customer demands as well as stay within tightening constraints on budgets and schedules are leading many technical communications organizations to a topic-based approach to authoring. In fact, 58% of participants in Aberdeen Group's October 2008 DITA and the Technical Communicator’s Transformation study report that they currently follow author content in a topic-based manner, with a vast majority of those remaining planning to implement one in the future. A topic-based approach promotes greater content reuse and is seeing a considerable impact on the authoring efficiency of technical communications projects today. The benefits of topic-based authoring can be compelling, with findings from the The Technical Communicator’s Transformation study indicating that when pursued the right way, topic-based authoring can have a broad range of benefits, enabling an organization to meet authoring and localization cost targets as well as documentation quality expectations, among others. However, as the adoption of this approach spreads, the advantages seen by today's leading organizations will flatten out. This Sector Insight provides a guide for current adoption of topic-based authoring and those still considering it; outlining the changes that are expected to take place in as topic-based authoring goes mainstream.

Jackson, Chad and David Houlihan. Aberdeen Group (2008). Resources>Documentation>Information Design>Technical Writing


Character Matters

Documents are made of characters, XML documents are made of Unicode characters. Comparing with SGML, we now have potentially one million characters while SGML only provides a hundred, but on the other hand, we lost the option of defining our own SDATA entities. This puts us to two challenges. The first is, how can we validate that a document, an element, an attribute only contains those characters that we know how to process, how to render, sort, seek, hyphenate, capitalise, pronounce... How can we tell a type setter for which character set he has to find a font? XML Schema provides a simple way of restricting the set of valid characters in an attribute or a simple elememt to a regular expression, that can use some of the Unicode character properties, like the block it is defined in (like Basic Latin or Latin Extended-B) or the General Category (like Uppercase Letter or Math Symbol), but you can't use that in mixed content, like is typical in text markup.

van Wijk, Diederik Gerth. IDEAlliance (2004). Articles>Information Design>XML>Unicode


Choosing a JavaScript Framework

once you’ve decided that using a JavaScript framework is appropriate for the task you’re faced with, it can be hard to choose the one that is right for you. And to make things worse, what is right for you may not be right for your co-workers.

Johansson, Roger. 456 Berea Street (2007). Articles>Web Design>Information Design>JavaScript


Choosing an XML Editor  (link broken)

More and more people are working with texts and documents in XML format. With the increasing popularity of XML, the number of XML editors is also increasing and it can be difficult to choose the editor that best suits a particular user or task. The aim of this Information Paper is to provide an introduction to different features XML editors can have and the extent to which these features are implemented in various editors. It also presents the result of an evaluation exercise where different user groups tried a number of the editors.

van den Broek, Thijs. AHDS (2004). Articles>Information Design>Software>XML


Choosing an XML Schema

DocBook and DITA both have their places. They're both excellent for single sourcing. DocBook is better for what I call monolithic single sourcing, while DITA is better suited for discrete single sourcing.

Nesbitt, Scott. DMN Communications (2008). Articles>Information Design>DocBook>DITA


Choosing an XML Schema: DocBook or DITA?

If you follow the latest trends or have been to a conference recently, you may find the idea of choosing an XML schema puzzling. Isn't the question really, 'How should I customize DITA to do what I want'? While there are many good reasons to choose DITA, it's not the only schema in town.

Hamilton, Richard. Content Wrangler, The (2008). Articles>Information Design>DocBook>DITA


Chunking Content: Toward a Rhetoric of Objects   (PDF)

We need to develop a rhetoric of objects to understand the new way in which we must create and deliver content over the Web. We are facing a new multiplicity of audiences—niche groups, and even individuals, to whom we offer customization and personalization. With our new tools and new ways of thinking about what we create, we are inventing informative objects that address the needs of our audiences, letting go of the concept of a document, as we plunge into a world of small chunks of content. In this presentation, I consider how this new approach to technical communication affects our ideas of audience, invention, arrangement, style, delivery, memory, and character—the canons of traditional rhetoric.

Price, Jonathan R. STC Proceedings (2003). Articles>Information Design>Web Design>Rhetoric


"Chunking" Information

Most information on the World Wide Web is gathered in short reference documents that are intended to be read nonsequentially. This is particularly true of sites whose contents are mostly technical or administrative documents. Long before the Web was invented, technical writers discovered that readers appreciate short 'chunks' of information that can be located and scanned quickly.

Lynch, Patrick J. and Sarah Horton. Yale University (1999). Design>Web Design>Information Design>Writing


Clarifying Search: A User-Interface Framework for Text Searches

Current user interfaces for textual database searching leave much to be desired: individually, they are often confusing, and as a group, they are seriously inconsistent. We propose a four- phase framework for user-interface design: the framework provides common structure and terminology for searching while preserving the distinct features of individual collections and search mechanisms. Users will benefit from faster learning, increased comprehension, and better control, leading to more effective searches and higher satisfaction.

Byrd, Don, W. Bruce Croft and Ben Schneiderman. D-Lib Magazine (1997). Design>Information Design>User Interface>Search


Clarifying the Real Goals of Hypertext

Hypertext should be seen as augmenting the existing techniques of structure and navigation, not as superceding and replacing them.

Hoffman, Michael. Hypertext Navigation. Articles>Information Design>Hypertext


Clasificaciones Facetadas y Metadatos (I): Conceptos Básicos

Los metadatos son información relativa a otra información. Al definir un grupo de metadatos para un objeto dado, estamos describiendo el objeto en cuestión, lo estamos caracterizando. Por ejemplo, HTML permite definir metadatos para una página web a través de su etiqueta . Esos metadatos (author, keywords...) caracterizan la página, describen su contenido. Los metadatos, utilizados tradicionalmente en el entorno bibliotecario, están resultando de gran utilidad en la Web, tanto en Sistemas de Recuperación de Información (back-end) como en Sistemas de Navegación (front-end).

Hassan Montero, Yusef and Francisco Jesus Martin Fernandez. Nosolousabilidad.com (2002). (Spanish) Articles>Information Design>Metadata


Clasificaciones Facetadas y Metadatos (y II): XFML

XFML (eXchangeable Faceted Metadata Language), creado por Peter Van Dijck, es un lenguaje o vocabulario con sintaxis XML para definir, distribuir e intercambiar metadatos en forma de taxonomías o clasificaciones facetadas.

Hassan Montero, Yusef and Francisco Jesus Martin Fernandez. Nosolousabilidad.com. (Spanish) Design>Information Design>Metadata>XFML


La Classificazione Come Investimento Nella Qualità dell'Informazione

La classificazione rappresenta un investimento che comporta dei costi nel breve termine, ma che dà anche notevoli frutti nel lungo termine (se impostata correttamente). Fra i sistemi di classificazione, quello a faccette (o multidimensionale) è sicuramente il più potente e versatile (nonostante gli schemi affermatisi come standard nella maggioranza delle biblioteche sono assai distanti da quello a faccette).

Gnoli, Claudio. AIB (2003). (Italian) Articles>Information Design>Metadata


Classificazioni per il Web

Dopo aver esplorato i principali modelli di classificazione elaborati dalla biblioteconomia, l'articolo si sofferma sulla classificazione a faccette (Faceted Classification), illustrandone le possibili applicazioni al web e i gli indubbi vantaggi che ne derivano.

Marino, Vittorio. AIB (2004). (Italian) Design>Web Design>Information Design


Classifying Web Sites   (PDF)

In this paper, we present a novel method for the classification of Web sites. This method exploits both structure and content of Web sites in order to discern their functionality. It allows for distinguishing between eight of the most relevant functional classes of Web sites. We show that a pre-classification of Web sites utilizing structural properties considerably improves a subsequent textual classification with standard techniques. We evaluate this approach on a dataset comprising more than 16,000 Web sites with about 20 million crawled and 100 million known Web pages. Our approach achieves an accuracy of 92% for the coarse-grained classification of these Web sites.

Lindemann, Christoph and Lars Littig. WWW 2007 (2007). Articles>Web Design>Information Design>Metadata


'Click Here': Needless Words

The words 'click here for...' and 'click here to...' serve no purpose within links. Unfortunately, many news sites still use them. According to Google, 'click here' is on about 8,970 pages at sptimes.com alone.

Ashby-Kuhlman, Nathan. ashbykuhlman.net (2002). Articles>Web Design>Information Design>Usability


A Close Look at the Compact XML Schema-Aware XML Processing Framework

Wide deployment of XML technology in enterprise applications demands high performance XML processing framework. This results in extensive investigation on building an XML processing infrastructure leveraging a compact, pre-parsed XML format, which could save in the memory and CPU consumption as well as the network bandwidth. In this paper, we will discuss the project building a compact schema-aware binary XML processing framework and compare it with the existing binary XML technologies. The discussion will cover the design of the compact binary XML format, the implementation for the compact binary XML processors, which encode and decode the XML documents, and how the compact binary XML support is integrated with the existing XML processing stack. At the end, we will provide the result testing applications leveraging the compact binary XML processing framework.

Wang, Jinyu. IDEAlliance (2005). Articles>Information Design>XML


CMS Wiki

CMS Wiki is a knowledge base for Content Management.

CMS Wiki. Resources>Content Management>Information Design>Content Strategy


Cognitive Psychology and Information Architecture: From Theory to Practice

What do cognitive psychology and information architecture have in common? Actually there is a good deal of common ground between the two disciplines. Certainly, having a background in cognitive psychology supports the practice of information architecture, and it is precisely those interconnections and support that will be explored.

Withrow, Jason and Mark Geljon. Boxes and Arrows (2003). Articles>Information Design>User Centered Design>Cognitive Psychology


The Cognitive Style of PowerPoint: Slides Are Not All Evil  (link broken)   (members only)

This article first reviews three shortcomings in Tufte’s argument, then summarizes the booklet’s well-taken points, before offering guidelines for effective slides, no matter the tool. These guidelines and some of the analysis are based on more than 150 in-depth discussions of slides I have conducted with engineers, scientists, executives, and other professionals at workshops.

Doumont, Jean-luc. Technical Communication Online (2005). Design>Information Design>Presentations


Coherence, Context, Relevance: Special Deliverable

There are a lot of things that make deliverables good: coherence, context and relevance hardly constitute a comprehensive list. But by focusing on techniques that achieve coherence, context and relevance, information architects can address the challenges of starting a document, focusing the document and explaining its value.

Brown, Dan. Boxes and Arrows (2002). Articles>Information Design>Rhetoric


Collaborative Information Seeking in Intercultural Computer-Mediated Communication Groups: Testing the Influence of Social Context Using Social Network Analysis   (peer-reviewed)   (members only)

This article examines the process of collaborative information seeking in intercultural computer-mediated communication (CMC) groups. The authors conducted a field experiment in which 86 students from three distant universities (one in the United States, two in Singapore) participated. The students participated in a collaborative learning practice in which they socially recommended information using a CMC system. The results demonstrate that the social context—that is, preexisting social networks, groups, and intergroup boundaries—significantly constrained the flow of information across intercultural CMC groups. The authors also found that the influence of the social context on CMC collaboration could be moderated by other contingent factors such as national culture and individuals' outcome expectancies of Internet use. The authors present the results from testing their hypotheses using multivariate p* and Quadratic Assignment Procedure network regression analyses and conclude with a discussion of the findings and implications for future research.

Cho, Hichang and Jae-Shin Lee. Communication Research (2008). Articles>Information Design>Online>Collaboration



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