#18580
Giving the Human Touch to Software
Making too many assumptions about users’ expectations and levels of competence can get software developers into a lot of trouble. Here, Yogita Sahoo tells her own story about designing an application for an industry she was deeply familiar with—but that industry knowledge didn’t keep her from making some big usability blunders.
Sahoo, Yogita. StickyMinds (2003). Design>Human Computer Interaction>Software
#14258
Human Factors in Software Development: Models, Techniques, and Outcomes 
We present the results of a survey designed to identify ways that human factors engineers have been successfully involved in software projects. Surveys describing successful and unsuccessful outcomes were returned by 14 human factors engineers and 21 software and documentation engineers at Hewlett Packard. In addition to describing the type of involvement and techniques used, respondents were also asked to define what they considered to be a successful outcome and give their views on what factors contribute to success or failure. The results of this study suggest ways in which the human factors/R&D partnership can be more effective in current development scenarios.
Lundell, Jay and Mark Notess. ACM SIGCHI (1991). Design>Human Computer Interaction>Software
