Achieving Success with Intranet-Based Online Documentation   

To key to achieving a successful online documentation implementation on the intranet is to understand that the resulting system is indeed a 'system.' The need for well-written, formatted and structured documents is necessary but the interactive framework in which those documents exist is equally important. It is crucial to understand the role of each individual involved in the system from Reader to Author and I.T. provider.

Frost, Edward D.J. STC Proceedings (2001). Design>Documentation>Intranets>Web Design