Beyond the Phone Book  

Whether you know it or not, 'database publishing' probably describes some of what you do. Here's how to do it better!

Kvern, Olav Martin. Adobe Magazine (1996). Design>Document Design>Databases

Building the Treasure House: Creating Knowledge Bases for the World Wide Web

What is a knowledge base? What are the components necessary to build one?

Massa, Jack A. STC Orange County (1998). Presentations>Documentation>Information Design>Databases

Using a Database as a Feedback Mechanism  

The success of any technical document depends on the reliability of information presented in the document. A database can provide an informal mechanism for exchanging information about product development and support, The database system should have a user interface that is easy to use and does not require too many operations. Factors that must be addressed in the design, testing, and implementation of the database include the type of information, ownership, system maintenance, access control, and system development tools. Writers, who have special expertise in information gathering, can take the initiative and build support for the project.

Govindan, Anumarla and Nancy E. Jacobs. STC Proceedings (1993). Design>Documentation>Assessment>Databases